The U.S. Armed Forces and Memorial Day.u

May 28, 2018 § 4 Comments

Dear Colleagues:

On the last Monday of May we observe Memorial Day all over the United States. Many friends and colleagues have asked me who do we honor and why. Others confuse Memorial Day with Veterans Day. Memorial Day is a federal holiday for remembering the people who died while serving in the country’s armed forces.  It also marks the start of the unofficial summer vacation season throughout the nation. Memorial Day is a day of remembering the men and women who died while serving, while Veterans Day celebrates the service of all U.S. military veterans.

On Memorial Day, the flag is raised briskly to the top of the staff and then solemnly lowered to the half-staff position, where it remains only until noon.  It is then raised to full-staff for the remainder of the day. The half-staff position remembers the more than one million men and women who gave their lives in service of their country. At noon, their memory is raised by the living, who resolve not to let their sacrifice be in vain, but to rise up in their stead and continue the fight for liberty and justice for all.

Now that we clarified what Memorial Day is, let’s talk about the armed forces of the United States. There are five branches of American armed forces: the Army, Marine Corps, Navy, Air Force, and Coast Guard. The President of the United States is the Commander in Chief.

The United States Army is the largest branch of the armed forces and performs land-based military operations. With the other four branches of the armed forces, plus the Public Health Service Commissioned Corps, and the National Oceanic and Atmospheric Administration Commissioned Officer Corps, is one of the seven uniformed services of the United States.

The United States Marine Corps is a branch of the armed forces responsible for providing power projection using the mobility of the Navy, to deliver rapidly, combined-arms task forces on land, at sea, and in the air.

The United States Navy is the naval warfare service branch of the American armed forces. It is the largest Navy in the world, with the world’s largest aircraft carrier fleet.

The United States Air Force is the aerial warfare service branch of the armed forces, and it is the largest and most technologically-advanced air force in the world.

The United States Coast Guard is a maritime, military, multi-mission service unique among the U.S. military branches for having a maritime law enforcement mission (with jurisdiction in both domestic and international waters) and a federal regulatory agency mission as part of its mission set. It operates under the U.S. Department of Homeland Security during peacetime, and can be transferred to the U.S. Department of the Navy by the president of the United States at any time, or by the U.S. Congress during times of war.

To complete this brief description of the United States armed forces, I would like to explain the Joint Chiefs of Staff.

The Joint Chiefs of Staff is a body of senior uniformed leaders in the United States Department of Defense who advise the president, the secretary of Defense, the Homeland Security Council, and the National Security Council on military matters. The composition of the Joint Chiefs of Staff is defined by statute and comprises the Chairman of the Joint Chiefs of Staff, the Vice Chairman, the Military Service Chiefs from the Army, Marine Corps, Navy, and Air Force; and the Chief of the National Guard Bureau, all appointed by the President following Senate confirmation. The Chairman of the Joint Chiefs of Staff is, by U.S. law, the highest-ranking and senior-most military officer in the United States armed forces and is the principal military advisor to the president, National Security Council, Homeland Security Council, and secretary of Defense.  Even though the Chairman of the Joint Chiefs of Staff outranks all other commissioned officers, he is prohibited by law from having operational command authority over the armed forces; however, the Chairman assists the President and the Secretary of Defense in exercising their command functions.

I hope you find this information useful and I hope that it may come in handy when interpreting national defense or military issues involving the United States. I now invite you to add any additional information you may consider useful and relevant to our practice as professional interpreters.

What ever happened to the written federal court interpreter exam?

May 21, 2018 § 13 Comments

Dear colleagues:

With all the noise and frustration surrounding the oral federal court interpreter examination fiasco, we have overlooked a group of colleagues left out in the cold with no updates and plenty of confusion: The candidates studying to take the written federal court interpreter certification exam scheduled for the summer or 2018. The Administrative Office of the United States Courts (AO) has been silent for many months and interpreters are concerned, puzzled, and they do not know what to do.

The AO’s official website redirects you to Paradigm’s webpage which shows this message: “Written examination registration dates will be announced in the spring of 2018, test locations will be announced at that time.”

This message has remained intact for months; no updates, no explanations, no changes.

In the weeks since my last widely read post on the oral exam, and despite all the comments by those who took the test in 2017, many federally certified court interpreters, and colleagues in general, raising serious concerns everywhere in social media about the judgment of those AO officials who hired Paradigm, and the lack of transparency and accountability after the administration of the test, the authorities who oversee the administration of the exam have done nothing to keep those who plan to take the written test during the summer of 2018 informed.

Apparently, silence continues to be the only policy coming from the federal judiciary. Our colleagues who plan to take the written exam do not know what to do. They do not even know if they should stop studying. Because from the lack of information they cannot even tell if there will be a written exam this year.

We do not even know for sure if the AO has severed its ties with Paradigm. There has been no official notice, and their own website continues to redirect all users who want information on the written exam to Paradigm’s website which shows outdated information where it claims that registration dates “…will be announced in the spring of 2018…” If this information is valid as of today, they better hurry up and publish the information before spring is no more.

I cannot help it but feel sorry for those whose lives have been on hold for several weeks while they wait to find out the exam dates and locations in order to make personal and professional arrangements to travel to the test sites.

If the exam has been postponed until further notice, please tell the interpreting community; if Paradigm is no longer the contractor for the written exam, please tell the interpreter community; if no details can be shared at this time because of pending litigation, please tell the interpreter community; If the negligent administration of the oral exam in 2017, and the decision to retest so many people will push the written exam into 2019, and if this will disrupt the regular 2-year cycles of  both oral and written exams, please tell the interpreter community.

This will make you look better and it will be a way to begin the road to recover credibility and trust. Remember, it is about transparency and accountability. Those at the AO must never forget they are the government. Those with the misfortune to take the oral test last year, and the ones suffering the uncertainty of the written test right now are the taxpayers.

We cannot lose sight of this unquestionable reality; dear friends and colleagues, we are protecting the profession, but we are also exercising our rights. To the handful of colleagues who feel intimidated by those who argue that the certification is not an entitlement and try to mask ineptitude and negligence when hiring Paradigm as a “technical difficulty”: Perhaps when you work within the government system for a long time you think that the federal government is some kind of a magnanimous god who favors court interpreters, also U.S. citizens, by granting them a certification. Do not be distracted by comments like the ones above. The real issue is transparency and accountability. The AO should come clean and explain why they hired Paradigm, admit fault, apologize, and communicate the way they plan to remedy this chaos, not only by telling those who took the exam they will now have a chance to retest. They must talk to those who want to take the written exam, and to the professional community.

Threats about pulling the exam are awful, distasteful, and baseless. The government cannot force the professional community into silence by threatening cancellation of the Spanish federal court interpreter certification program. They have not, and will not. These comments never came from an official source and should confuse no one. Navajo and Haitian-Creole certification programs were scratched because of docket and financial reasons. Spanish is used in all U.S. courts more than all other foreign languages combined. There is no rational justification to do something like that, so please ignore these rumors.

It is also important to remember that almost nobody who takes the federal court interpreter exam wants a guarantee to work in court. Sometimes staff court interpreters must be reminded that a federal certification is a means to prove skill and knowledge to many clients. The majority of the high-income earner interpreters I know make the bulk of their fees outside of court and work with a district court, making far less money, when they have no other assignment, or for personal reasons. A candidate who pays a fee to take a test has a right to demand performance in exchange for the fee. It is a service based on contractual obligations.

It is also of concern that people who are involved with voicing NAJIT’s policy or opinions have stated that this association with many members who took the oral test, who are waiting to take the written test, and who are voicing their anger with the way the AO has performed during this crisis, can claim that the Association has “no dog in that fight”. To be fair, this unfortunate comment came not from NAJIT’s Board and it has not been endorsed by the Association either.

Dear friends and colleagues, those of us who did not take the exam because we are already certified, or because our working languages do not include Spanish, or even those who practice our profession in other fields with nothing to do with the court system have a duty to defend and protect the profession, and a right to support our colleagues who were, and continue to be, affected by this negligent and careless actions. Resorting to smoke and mirrors like injecting Seltzer v. Foley is just a diversion tactic that will not work. That case questioned the rating criteria of the written exam; here the question is the ineptitude and negligence of those who hired Paradigm as the contractor in charge of administering the test, and the actions taken after the fact. Nobody has questioned the validity of the exam, nor the integrity of the raters. I have even said that I do not believe there was bad faith or the deliberate intent to cause harm by AO officials. All we are arguing is apparent negligence and ineptitude, and for that we are demanding transparency and accountability.

Implying that I have questioned the validity of the exam or the integrity of the raters only shows those who claim such things, and argue that people are angry because they did not pass the exam (even though no test results were out when these claims circulated in social media) have spread rumors without reading my posts.

Just like in other cases before: accreditation vs. certification of healthcare interpreters, exploitation of immigration court interpreters by a new language contractor, the court interpreter fiasco in the United Kingdom, the contractual and managing problems of the court interpreter program in New Mexico, abandoning the interpreters in conflict zones by Western Nations, the exploitation of telephonic interpreters by unscrupulous VRI service providers, and many others, I have no vested personal interest in these cases; it is nothing personal against government officials, language services agency owners, or professional associations; I just stand up, and will continue to stand up for the profession. I now ask you to share your comments on the written federal court interpreter exam of 2018. Please remember, personal attacks, disqualifications, foul language and surrogate defense of Paradigm, NAJIT, or the AO will not be posted.

2017: The biggest stain in U.S. court interpreting history.

May 7, 2018 § 29 Comments

Dear colleagues:

In the United States we have recently spent many hours debating and researching about the validity and credibility of interpreter certifications in the healthcare sector. We have argued back and forth about accreditation, certification, and professional practice because we care about the profession. The debate left us all with a better understanding of our certification programs and the validity of both.

For many years the gold-standard of interpreter certifications in the United States was undoubtedly the federal court Spanish interpreter certification exam. It was known for its difficulty and low passing rate when compared to all other court and healthcare interpreter certification tests. During all those years we never thought that one day we would be forced to question this “queen of all American court interpreter exams”. Fortunately, we are not doubting the content of the exam. This has not changed. The unfortunate people who took the exam in 2017 was administered the same exam all federally certified Spanish court interpreters had to pass. The administration of the test, and handling its consequences after the fact was the fiasco.

Dear friends and colleagues, certification exams are of extraordinary importance in the United States; they are more relevant in our culture and value system than in other countries. While other systems put their credibility on the academic achievements of the new professional, traditionally, the United States has emphasized practice over theory and formal education. Some of our greatest lawyers never attended Law School, because in the United States it is passing the Attorney Bar Exam that matters. There are plenty of countries where people cannot practice a profession, or sit for a Bar or Board exam unless they first graduate from college.

This situation is even more important for professional interpreters practicing in the United States where most of our colleagues have no formal education, but they have demonstrated, by passing the certification test, that they are ready to practice as professionals. In Europe a university degree is essential; in America a certification is vital.

From all certifications, the federal court interpreter certification has been used to measure the competency level and skills of court interpreters in the United States. It is even used (erroneously in my opinion) by small and mid-size interpreting agencies to pick the interpreters they will hire to work in the booth.

We are all aware of the Administrative Office of the United States Courts’ historical failure in 2017 when they could not guarantee the integrity of the process and created a huge mess that impacts many.

After a deafening silence that went on for many long months, and the letter sent out in February which make the situation even worse, the Administrative Office of the United States Courts’ (AOUSC) sent out a carefully crafted, self-serving letter to those who took the exam in 2017 where they try to appease the interpreters by carefully telling a story on the best possible light for the AOUSC and informing them that, after all these months, they are fair and just, and will give those candidates whose exams were compromised to where no score could be determined, and to those who will be told they failed, a chance to retake the exam for free.

I was saddened by the reaction of some, fortunately a minority, of colleagues who celebrated this communication and praised the AOUSC as had they done something wonderful and worthy of recognition. I do not know how many of you have seen last week’s letter. I did, and I am not impressed:

The first paragraph of the April 27 letter refers to the mistakes on the way the exam was administered as “irregularities” softening the tone and making it more palatable. Then, they portray themselves as the ones who investigated for months what happened to finally conclude there were “irregularities”.

Next, the letter states: “…Over the past several months, the AO has worked with a team of trained raters who reviewed all candidate performances and psychometricians who analyzed the rater materials and examination administration data…” but it does not explain who those “trained raters” and “psychometricians “were. I am not doubting their credentials, and I am not feeling confident with their review of this mess because I just do not know who they were. Are we talking about the same colleagues who rated the exams originally, and if so, how many, who, what additional training they had to take to assess these incomplete exams? Were there independent contractors free to disagree with the findings of the AO, or were these staff interpreters who could be very capable, but could also have a conflict of interest when evaluating something that could affect the reputation and legitimacy of their employer. The letter says nothing about it. It looks like a letter prepared by a legal team, not a friendly communication to a professional group that has suffered the consequences of this poorly-run program for many months.

The self-serving tone of the letter continues when they affirm that based on their (mysteriously obtained) findings, 69 percent of the exams were validly administered and accurately scored (we still do not know how they arrived to the conclusion), and 31 percent suffered “irregularities”. My friends, 69 percent is an awful record. This clearly proves the ineptitude within the AO.

The next paragraph shows us the magnanimous nature of the AO: “…Candidates whose scores cannot be validly determined will be given the opportunity to re-take the oral examination free of charge. Moreover, given the findings of the investigation, the AO will also offer anyone who does not receive a passing score the opportunity to retake the oral examination free of charge…” This clearly tells us that the exam was a terrible mess and basically anybody who wants it, will have a second chance, this time without paying for the test, which is not the same as free of charge as we will discuss below. Do we have to believe that it took all these months to arrive to this decision? This should have been announced right after the multiple mistakes were known, not until now, unless there were other legal considerations we are not been told about, like litigation with Paradigm for example.

The letter ends with a blank apology and a reassurance they will preserve the high standards and fairness of the administration of the exam. Did I miss something? There is no admission of wrongdoing anywhere (typical in all letters prepared by a legal department) and there is a self-serving assurance that everything will be fine because they will preserve high standards and fairness. I would think that when your credibility is already in negative numbers (below zero) you would make a statement you will bring back the high standards and fair administration process that distinguished the exam. Right now nothing is good to preserve. Of course, they cannot say anything like this without admitting fault.

Finally, the 8-page attachment is a pseudo-scientific document with no details that plays down the mistakes that can be directly attributed to the AO, and basically throws Paradigm under the bus. Again, there is talk of irregularities, but there is no data on the scoring units, the specific criteria used to assess the exams, or anything that can reassure us this was a scientific work.

It is incredible how the letter and its attachment avoid naming Paradigm and stay away from words such as fault, responsibility, and negligence. This is because those are legal terms and the AO is getting ready for litigation.

Even though the AO has shared nothing on their relationship with Paradigm, there are strong rumors in social media and federal courthouses’ hallways that the relationship has been terminated. This would explain the delay on the “findings” contained on the April 27 letter, as the federal judiciary gets ready to sue their contractor and Paradigm fights for payment of their fees and other contractual terms.

The 2017 federal court interpreter examination saga leaves the federal judiciary stained, the profession wounded, and court interpreters in the worst situation they have faced in history. Unfortunately, there are others who are affected even more and will not benefit from the “Magnanimous letter of April 27”. We can divide them in three categories:

First, those colleagues who studied hard and will get a letter telling them they passed the test. These individuals have been agonizing for 7 months without knowing if they would have to retest. Many have continued to study for the test. All have been deprived from their earnings as federally certified court interpreters for months. They will never get back these months of their lives, and they will never perceive the professional fees they should have earned as federally certified court interpreters working for court districts, assistant US attorney’s offices, public defender’s offices, and private attorneys that retain federally certified court interpreters for many services from jail visits, to depositions, to witness preparation, to federal civil litigation.  They will never earn that income because of a government agency’s ineptitude and a bottom-feeder contractor’s gross negligence.

The second group includes those interpreters who took the test, and for no fault of their own, will now get the “magnanimous” opportunity to retest “free of charge”.  The problem is, my friends and colleagues, there is not such a thing as a “free exam”. The “luckiest” of this crowd will be able to retake the test in their hometown without paying for it, but they must turn down other assignments to take the test. This means they will lose income and that makes the exam far from “free of charge”. Next, you have the unfortunate unlucky ones whose sin was to leave in a town where the exam will not be offered. We all know colleagues who drove overnight, got on a plane, got a passport and then got on a plane, and then checked into a hotel to take the test. Nobody will reimburse them for those expenses, and many must cough up the money once again if they want to take the exam. Even if they AO expands the locations where the test will be administered, it is doubtful this will include those of our colleagues who traveled from abroad to take the test. Plane tickets, hotel rooms, car rentals, gas money, tolls, and lost income will make the retake of the exam a burden to these colleagues. To them, this will not be a “free of charge” exam.

The last group, often forgotten during this fiasco of epic proportions, are the freelance federally certified court interpreters retained by Paradigm, with the blessing of the AO, to rate the original exams. These distinguished colleagues put first the profession and agreed to rate the exams, even if the pay is little for such hard work, they were asked to purchase their plane tickets, book their hotel rooms, and cover their daily expenses while this rating was happening, with the promise of reimbursement when their raters’ fee was paid. It is only now that some of the raters are getting paid; others have not seen a penny yet; and nobody has been reimbursed for travel expenses disbursed 7 or 8 months ago.

Last week, Paradigm sent a letter to the raters explaining why some had not yet been paid, arguing some bureaucratic step that the raters needed to comply with: Sending an email to the individual in charge of this fiasco at Paradigm informing him of this payment.

Regarding reimbursement of expenses, this letter, dated May 4 states: “…Payment for travel and hotel expenses will be released after Paradigm receives verification of your receipt of payment for Rater hours. Meals and incidental expenses will follow…”  They are telling raters that they are not sending their checks quite yet.

Next, the letter includes a self-serving statement that should worry the raters: “…Paradigm is working to get Raters paid in-full within the next few weeks. This is contingent upon Raters providing confirmation of receipt of payments received and the AOC continuing to approve the invoiced items for payment…”

In other words, there is no hard date for these payments, and reimbursement is contingent to AOC’s approval. This would make me very nervous if there is litigation pending between the AO and Paradigm.

As you can see, the “magnanimous letter” is far from a happy ending to this fiasco. The future is uncertain. Nobody knows if the AO will ever share the real data behind what happened and a detailed scientific explanation of the exam assessment process, including those who did it.

The biggest problem and reason to be concerned is the lack of transparency. Interpreters must know who retained Paradigm to administer the test. How was the bidding process; who were the other bidders, how low was the winning bid; who decided in the AO that Paradigm was qualified to administer an exam like the federal court interpreter certification test for Spanish interpreters? Why the credentials of a testing entity like Paradigm, which mainly proctors high school tests to monolingual students were appropriate for this bilingual professional test? There was ineptitude and negligence during this decision making process, and there was gross incompetence when dealing with the aftermath.

Those responsible should pay the consequences. Only then trust will be restored and people will believe the AO once again. In sports, when a team is not performing the coach is fired.

It is doubtful that the AO will come clean and provide all these records to the public. They have no legal obligation to disclose everything, but their moral duty compels them to do so. Without good faith, trust will continue to erode, and interpreters will be left with fewer and more distasteful options such as a Freedom of Information Act Request (FOIA) to see how the process happened; even though the process would be lengthy and the information released will be tittle more than the documents they already published. Those with standing can also sue the AO, but they must do it quickly, since the Federal Tort Act gives only 2 years to do so, and the process must start through an administrative channel. Also, the result of this legal action, even if successful, is limited by legislation and case law.

Perhaps a better option would be to sue Paradigm, its employees, and the AO’s officers as individuals (which is permitted) for damages under the contributory negligence by all defendants’ theory. This way, interpreters would learn more about the steps that lead to this fiasco from the discovery that the parties would have to turn over to the plaintiff. Also, damages awarded can include punitive damages.

I could not end this post without mentioning how the candidates who took the test, the raters who have not been paid, and the court interpreter profession were abandoned by their professional organizations during this struggle. It is sad to see how the current Board of the National Association of Judiciary Interpreters and Translators (NAJIT) abandoned its members by sitting on their hands and remain silent. It was until May 2, after the “Magnanimous letter” was made public, that the Board issued a self-serving harmless statement indicating that they were “…very much aware of the issue surrounding the federal exam…” and how they “are continuing to monitor the events as they unfold in June…” In other words, the national association with the most members directly affected, issues a communication after the fact even more sanitized than the AO’s. The latter called the fiasco “irregularities”; NAJIT could not even say that and called it an “issue”. Without any investigation, they have concluded that in their “opinion” “the AO is acting in good faith in what is an unfortunate set of circumstances”.  Again, this Board sided with the establishment instead of the profession and its own members. Nobody has suggested bad faith from anyone at the AO; the issue (correctly used in this context) is negligence. NAJIT is also telling those attending its annual conference that the AO will address court interpreters but not for a session “…geared toward the federal oral exam and its administration…” They want the AO there, but they will not pursue the federal exam fiasco as the topic to be discussed. That should not be because it could be uncomfortable to the AO, but because it will probably benefit the members more to talk about how many cases were interpreted last year, an interpreter directory, or other vital issues no doubt more important than the biggest stain in court interpreting history. We can only vote and hope to elect a NAJIT Board that will write position papers, hold round tables on the most pressing issues that impact the profession, as it had been the tradition before. It was just 2 years ago, under another Board, that we held a panel on immigration court interpreting that helped to change things to a better situation today. NAJIT is not a labor union and we do not expect it to act like one. We hope it goes back to its role representing the professional interests of its membership while defending the integrity of the profession.

It is time for all court interpreters to think and question those things that go wrong to change them. Treating interpreters as ignorant people, who should be grateful to the AO for letting everyone retest after 7 months of agony following a test that will go down in history as a monument to ineptitude and negligence, with no transparency and accountability is just unacceptable. I now invite you to comment, in the understanding that comments defending the AO or Paradigm will not be posted unless they come from an official source.

What we learned as Interpreters in 2017.

January 1, 2018 § 6 Comments

Dear Colleagues,

Now that 2017 is ending and we are working towards a fruitful and meaningful 2018, it is time to assess what we learned during the past 12 months.  As interpreters we are constantly learning, and from talking to many of my colleagues, 2017 was packed with learning opportunities.  The year that ends gave me once again the opportunity to work with magnificent interpreters and many of my dearest colleagues.

Our profession had positive developments this year:  The International Federation of Translators (FIT) held a very successful conference in Brisbane, Australia where those of us in attendance could see many friends and colleagues advancing our professions throughout the world. It was personally very instructive, and inspiring, to see how interpreting services in Aboriginal languages and Sign Language interpreting in many languages have grown and developed In many countries. I witnessed how the interpreting profession has moved forward in Mexico, as evidenced by the Organización Mexicana de Traductores’ (Mexican Translators Association, OMT) very successful conference in Guadalajara, The Autonomous University of Hidalgo’s University Book Fair and content-rich conference in Pachuca, and the very inspiring second court interpreter workshop and conference for Mexican Sign Language (LSM) that took place in Mexico City with the tremendous backing of the Mexican judiciary.  The International Association of Professional Translators and Interpreters brought its world congress to the Americas for the first time, and the decision could not be better: An unprecedented number of colleagues from North and South America attended the event and benefited from IAPTI’s philosophy and the quality of the presentations in beautiful Buenos Aires. This, and the workshops and talks I gave in Mexico to colleagues and students, including a very special invitation to the Autonomous University of Guadalajara (UAG) have helped me understand why the profession is growing south of the border, successfully taking the challenge by their government’s total revamp of their judicial process.  I also could participate in other professional conferences and seminars of tremendous level where I was honored to share experiences and exchange ideas with many professional colleagues. Thank you to all my colleagues who attended my presentations, workshops and seminars in Querétaro, Mexico City, Charlotte, San Antonio, Buenos Aires, Washington, D.C., Brisbane, Pachuca, Montevideo, Guadalajara, Seattle, Chicago, La Paz, and Baltimore. It was a pleasure to spend time with all of you in 2017.

The year that ends in a few days saw the growth of our profession in the healthcare field.  Remote Simultaneous Interpreting (RSI) had a landmark year as it listened to the professional conference interpreters and treated them with respect in both, labor conditions and professional fees. It also defined itself and marked an important distinction between the quality of Remote simultaneous interpreting (RSI) and video remote interpreting (VRI) the “industry’s” option.  Once again, I noticed the growth of our profession in Africa where our friends and colleagues held several professional events.

Unfortunately, not everything was good.  Our court and healthcare interpreter colleagues in the United States continued their fight against “peer” mediocrity, government ignorance, and agency greed. 2017 saw the biggest shift in American foreign policy in decades and this affected our profession. Events held in the United States for many straight years left for other countries because of the uncertainty of American immigration policy. It is very difficult to plan a big conference and invest a lot of money, without the certainty that attendees from certain countries will be admitted to the United States for the event.  International government programs that require of interpreting services was at an unprecedented low, and changes of personnel in the administration, at all levels, impacted the work available to interpreters in the diplomatic and international trade arena.

Apparently some bad situations remain alive, like the one suffered by the state-level court interpreters in New Mexico, and other court interpreters in some American east coast states. These colleagues continue to fight against low pay, deplorable working conditions, favoritism, ignorant government program administrators, and other problems. Some European countries, like Spain and the United Kingdom, continue to fight low quality translation and interpreting services in the legal arena.

Once again, interpreters around the world faced attempts from special interest groups to erode our profession by lowering professional standards and creating questionable certification programs, the multi-national language agencies continued to push telephone interpreting whenever, and wherever they can, offering rock-bottom per minute fees to the interpreters. Some board members in one professional translator and interpreter association maneuvered to oust two of the most valuable and recognized members of our professional community, and this jury (me) is still out on the question of the future of the association.

On a personal positive note, 2017 was the year when a long-time goal was reached: with my distinguished friends and colleagues, María del Carmen Carreón and Daniel Maya, we published the first ever text on court interpreting in Mexico within the new legal system the country recently adopted. The publication: “Manual del Intérprete Judicial en México” has been embraced by interpreters, judges, and attorneys throughout Mexico, and so far, the sales are handsome in many Spanish-speaking countries.

Of course, no year can be one hundred percent pariah-safe, so we had our “regulars” just like every single year: 2017 was full of para-interpreters trying to “take over” the market by charging laughable fees under shameful working conditions in exchange for miserable services.

As you can see, dear friends and colleagues, much changed and much stayed the same. I think that there were more good things than bad ones, but I continue to be aware of the awesome problems we still face as a profession from threats that come from without and within. I now invite you to share with the rest of us your learned lessons (good and bad) of 2017.

I wish a Happy and Productive New Year to all my friends and colleagues!

The interpreter who played a crucial role at the first Thanksgiving.

November 21, 2017 § 3 Comments

Dear colleagues:

On Thursday the people of the United States will celebrate Thanksgiving: the most American of all holidays.  Christmas is also a very big day in America, but unlike Christmas only observed by Christians, Thanksgiving is a holiday for all Americans regardless of religion, ethnicity, or ideology. There are no presents, and every year during this fourth Thursday in November, people travel extensively to be with their loved ones and eat the same meal: a turkey dinner.

Distinguish between the religious act of thanking God for the good fortune and the American holiday called Thanksgiving Day.  The former was held by many Europeans all over the new world as they gave thanks for setting foot again on dry land. Explorers and conquistadors observed these religious ceremonies in places like Virginia, Florida, Texas, and New Mexico. Documented ceremonies were held on (at the time) Spanish territory as early as the 16th. Century by Vázquez de Coronado, and we have records of the festivities in Jamestown, Virginia during 1610.

The first Thanksgiving holiday can be traced to a celebration that took place at the Plymouth Plantation in Massachusetts. The settlers had a bad winter followed by a successful harvest in 1621.  During that crude winter survival was possible thanks to the help of the local residents: The Wampanoag tribe.  Massasoit, who was the tribe leader, donated food to the English when the food they brought from England proved insufficient.  Cooperation between Native-Americans and Europeans included agriculture, hunting, and fishing lessons.  The settlers were taught how to catch eel and grow corn, and were briefed on the geography and weather conditions of the region.  This partnership took place because of the good disposition of all those who participated; however, trust had to be established and communication had to be developed.  The Europeans and Native-Americans spoke different languages and had little in common.  The English settlers were very fortunate as they had among them a Patuxent Native-American who had lived in Europe, first in England and Spain as a slave, and later in England as a free man.  During his years in Europe, this man learned English and could communicate in both languages: English and the one spoken by the Wampanoag tribe.  His name was Squanto (also known as Tisquantum), and he played an essential role in this unprecedented cooperation between both cultures.  He was very important during the adaptation and learning process. His services were valuable to settle disputes and misunderstandings between natives and settlers.  There are accounts of Squanto’s ability and skill. He was embraced by the settlers until his dead.  His work as an interpreter and cultural broker made it possible for two very different peoples to sit down and share a meal and a celebration when on that first Thanksgiving, the settlers held a harvest feast that lasted three days. Ninety Native-Americans, including King Massasoit attended the event.  They ate fish, fowl, and corn that the English settlers furnished for the celebration, and they had five deer that the Wampanoag took to the feast. Although it is not documented, maybe they also had wild turkeys as they existed in the region.  Undoubtedly Squanto must have worked hard during those three days facilitating the communication between hosts and guests.

We now celebrate this all-American holiday every year. It has been observed since President Abraham Lincoln declared it a national holiday; and it has been observed on the fourth Thursday of November since President Franklin D. Roosevelt declared that it should be observed on that Thursday instead of the last one of the month as sometimes November has five Thursdays.  Thanksgiving is also the most American of all holidays because we celebrate family, football and the start of the best retail season of the year: Christmas.  We now have Black Friday and Cyber-Monday.  We travel by plane, car, and train to go home for this turkey dinner, and we all gather around the TV set to watch football and parades.  This Thanksgiving as you are carving the turkey, pause for a moment and remember the interpreter who helped make this all possible: Squanto the Patuxent Native-American.  Happy turkey day!

Remote interpreting. The way it should be.

November 9, 2017 § 5 Comments

Dear Colleagues:

We live in an environment where everybody is finally acknowledging the technological and economic changes that have disrupted the world of professional interpreting. About half of our colleagues are singing the praises of the innovations while the other half are opposing them. The truth is: Nobody is right and no one is wrong. Many of those who jumped on the bandwagon of video and audio remote interpreting did it with ulterior motives with nothing to do with the quality of the interpreters and therefore with their remuneration as professionals. Their concern was to get there first, and to do it quickly to make a lot of money with little consideration of the side effects of their actions. These call themselves the “industry”: Multinational agencies who sell interpreting services as a used car salesman sells you a lemon, and individuals who rushed to position themselves as intermediaries between these agencies, stingy uneducated end-users, and that group of paraprofessionals who are glad to work as “interpreters” for a handful of crumbs.

You have many capable, seasoned interpreters who refuse to work remotely because of their lack of knowledge about the technology and fearing performing below their well-known widely recognized professional level, not because they cannot interpret, but because they may have a hard time learning how to use the equipment, and even to do the simple things now required in the booth, like typing and searching the web.

There are many others who refuse to work remotely for a good reason: Because the quality of the equipment proposed for the event is subpar, because they are asked to provide a professional service for an insulting amount of money, or due to the deplorable working conditions offered by those who try to equate us with laborers instead of professionals.

For years, I have made my position known to those who care to hear it: I am all for technology if it is of excellent quality and the interpreters who use it are true professionals, making a professional fee and under working conditions that do not differ from those available in live in-person or on-site interpreting. Some of you have heard me praise the tremendous opportunities we have now as interpreters, and how we can now get more interesting assignments and make more money by eliminating travel days (usually paid as half of the full-day fee) and replacing them with more interpreting days where we can make our full-day fee.

Today I will share with you my experience with remote simultaneous interpretation and how this is working out fine for me.

I will be talking about conference interpreting, and what I say will probably be inapplicable to other types of interpreting because of the way multinational agencies and unscrupulous intermediaries have already polluted the environment.  At any rate, what you read here may help your efforts to demand better conditions in court and healthcare interpreting, and to refuse all work offered under such denigrating conditions.

The conference interpreting system I am working with is a cloud-based platform named Interprefy, by a company from Zurich, Switzerland. They are not an agency and they do not retain the interpreters. My business relationship is with their U.S. office: Interprefy USA in Chicago.

When I interpret with them, I physically go to their office in downtown Chicago by the Sears Tower where they have some booths/studios (more about this later) where I work with a live expert technician with me in Chicago. My booth-mate is usually sitting next to me in Chicago, but sometimes she is interpreting from another city or continent from the booth/studio of the company. A second (or third, fourth, etc.) expert technician, who also works for the company, is at the venue to coordinate and if needed fix any glitches at that end. If the interpreter is technologically very savvy, or daring, she can even work from her own home, after the equipment has been set up and tested. For this she must have at least 2 computers and a high speed internet connection.

The set up in my booth is similar to the one we have for our in situ assignments. There is a table with a computer, a very good headset, and a state-of-the-art microphone. If you prefer, you can use your own headset, just like an in-person conference. Your partner sits next to you and he also has a computer, headset and broadcast-style microphone.  Both interpreters have the same equipment. The computer on your desk lets you watch the speaker at the venue, and you can switch to another camera to see the screen on the stage of the people asking questions. There is a giant screen in front of both interpreters where we can watch the power point presentations and videos that the audience sees at the event. This is synchronized so that every time the speaker changes the slide, our screen will display the new one. If we want to see something else, or we want the volume at the podium higher, we can ask our technician at the venue and he will take care. There is a desk full of computers and other equipment behind the interpreters; this is where the main technician sits. We can talk to the main technician by turning around and speaking directly with him, or we can address him, and all other technicians by typing our questions, comments, and requests in the chatroom we all have through the platform. This is how we as interpreters can communicate with our virtual booth-mate when she is somewhere else, or to the other booths if we need something from another language, or for a relay.

The audience at the venue can listen to the interpretation by using traditional receivers and headphones, or by using their laptop, tablet, or phone, if they do so. Finally, if there is a problem with the internet connection, the service can immediately change from the cable or satellite provider, to an over-the-phone connection. This makes for a smooth service where the audience and speaker soon forget that the interpreters are thousands of miles and many time zones away from them.

Now, this is a sophisticated and at the same time, simple way to work a conference remotely; we are not talking about an Ipad on wheels, and from beginning to end, we are working under the watchful eye of expert technicians, not a jailer, court clerk, or nurse “operating” the technology.

We as interpreters can get used to this service because the quality of the product we deliver to the audience is top-notch, and because we work under the same conditions and pay as we do when physically at the conference. We get full dates and half dates, not that per-hour and even per-minute nonsense that the “industry” has imposed on court and healthcare interpreters. The company that runs the platform proudly announces that they only work with top quality conference interpreters in all languages needed. Their business model suggests that the savings are on the booths and travel expenses, not the interpreters.

This service has proven itself in big conferences with several booths from different locations, where there is no room to physically install a booth at the venue, and for less common languages in conferences where widely used languages are interpreted from a booth physically at the conference. Because of the company’s local partners, we as interpreters can easily drive downtown in most major cities and work from their location.

This is how remote interpreting must be, dear friends and colleagues. We cannot compromise quality, working conditions or remuneration just because some of the usual predators have taken over a market. I suggest you demand professional fees and conditions regardless of what type of remote interpreting you do.  Always remember: The end-user is already saving money in booth and travel expenses, do not let them fool you by convincing you that the service will not be profitable unless they pay you by the minute, and nurse Ratched is in charge with the dolly and the tablet.

Remote Simultaneous Interpreters (RSIs) cannot get a fee lower than in-person conference interpreters. Our work as RSIs is more complicated because we must know broadcast interpreting to deal with the voice latency (lag) that could be as much as 5 to 10 milliseconds, and to have extreme concentration and deep knowledge of the subject if gaps or blackouts keep us from hearing a syllable or even a word. Not all conference interpreters can sound seamless under these conditions. This is one reason why the RSI booth looks a little like a broadcast studio. I am convinced that Remote Simultaneous Interpreting is a new and different type of interpreting: A hybrid between broadcast and conference interpreting that requires training and preparation only a professional can embrace.

I now invite you to share your thoughts on this very trendy subject in our profession, and please remember that I have no experience with those other less-sophisticated devices hospitals, detention centers and courthouses are using to save a quick buck.

The 15 scariest books ever written.

October 30, 2017 § 2 Comments

Dear Colleagues:

This time of the year brings all aspects of our reverence, fear, and fascination for the culture of death to the spotlight. Whether you call it Halloween, Day of the Dead, All Saints Day, Obon, Ghost Festival, Baekjung, Sat Thai, Mataka Danes, or any other name; even if you do not observe or commemorate the day, festival or event during the month of October, and regardless of your religious, spiritual, or commercial motivation to do so, at this time of the year, most people think of their mortality and manifest it. This blog deals with the subject every year.

Because the topic is very appealing for a blog about language and culture, in past years I have written about horror movies, cultural observances and traditions around the world, and even ghostly legends. This time I decided to share with you my all-time top fifteen scariest books or novels. A big fan of macabre literature, it was no easy task to narrow it down to fifteen. I assure you many horror stories stayed out of the list even though they could be part without any argument. Some of the ones that did not make my top fifteen are probably among your preferred scary tales.

These are my top fifteen:

Dracula.

Bram Stoker’s master piece cannot be left out. The grandmother of all horror stories keeps you involved in the lives of Jonathan Harker, and Van Helsing as they fight against the formidable vampire from Transylvania in a magnificent Victorian Britain. The description of Dracula’s lifestyle in his castle never fails to scare me. Crawling up and down the walls, turning into a wolf, and his power over Lucy will give you some sleepless nights.

The Exorcist.

The 1971 novel by William Peter Blatty, that became the movie of a generation, narrates the demonic possession of 12-year-old Regan MacNeil and her exorcism by Father Merrin and Father Karras. Based on a story that Blatty heard about as a student at Georgetown University, the story describes the conduct of the possessed girl and the struggle to save her soul from the demon Pazuzu that culminates with Karras’ surrender of his own life in exchange from Regan’s. A very popular novel with past generations that should be suggested to all new fans of the horror genre.

El Panteón del Gótico Español (Pantheon of Spanish Gothic).

An anthology of gothic stories by famed Spanish authors such as Benito Pérez Galdós with his tale “Una Industria que vive de la muerte” (An industry that makes its living from the death); “Tristán, el sepulturero” (Tristan the gravedigger) by Vicente Blasco Ibáñez; Gustavo Adolfo Bécquer’s “El Miserere” (Misericord); Emilia Pardo Bazán’s “Eximente” (Exculpatory circumstances); “El Castillo del espectro” (The specter’s castle) by Eugenio de Ochoa; “Los tesoros de la Alhambra” (The treasures of Alhambra) and many more. Fifteen stories that live between the gothic and fantasy worlds, bringing us ghosts and other supernatural beings that accompany us from the moment we begin to read this compilation magnificently written by these 19th and 20th century superstars of the Spanish language.

Salem’s Lot.

Stephen King’s second published novel about Ben Mears, a writer who returns to the little town of Jerusalem’s Lot (Salem’s Lot) in the American State of Maine, only to discover that the residents are becoming vampires, and it can all be tracked down to the Marsten House, and old mansion he feared since childhood, now inhabited by the mysterious Kurt Barlow, who is never seen in public. The story begins with the disappearance of a young boy: Ralphie Glick, and the death of his brother Danny, who becomes the first vampire. The novel is full of suspense as everybody in town turns into a vampire. King himself has asserted on different interviews that Salem’s Lot is his favorite novel. In a world swamped with vampire novels, this one is a most read because of its implicit logic as people become vampires after a vampire attacks and kills them. It is uncommon to read a story where all victims end up as offenders.

1Q84

An interesting dystopian novel by Japanese great Haruki Murakami that takes place in Tokyo during a fictionalized year 1984. After Aomame, posing as a hotel maid, kills one guest, she has bizarre experiences that lead her to believe that she has entered an alternative reality inhabited by characters like the dyslexic writer Fuka-Eri and school teacher Tengo. Eventually Aomame’s and Tengo’s alternative worlds intersect as they are both investigated for the murder. Murakami keeps you involved with the fantastic characters throughout the story from its unique beginning until the reader understands the reason for this strange world to exist. Great reading for both, horror and science-fiction lovers.

The Silence of the Lambs.

This 1988 novel by Thomas Harris, a sequel to his 1981 novel “Red Dragon”, feature scary cannibalistic serial killer Dr. Hannibal Lecter and his interaction with FBI Special Agent Clarice Starling ordered to present a questionnaire to Lecter, a brilliant forensic Psychiatrist, and is serving nine consecutive life sentences in a Maryland mental institution for serial killers. The novel is full of suspense and intellectual content as Starling and Lecter get into a macabre intellectual dance of questions, requests, and answers, while the young FBI agent is trying to solve the murders of serial killer “Buffalo Bill”.  Full of interesting characters, and surprises, this novel is guaranteed to keep you reading until the end.

The Complete Tales and Poems of Edgar Allan Poe.

A delightful collection of the works of one greatest and earliest pioneer of the short story. Poe was the poet who perfected the tale of psychological horror, and we as his admirers, can savor his main works of satires, fables, fantasies, drama, and poetry in this anthology, including: “The Fall of the House of Usher”, “The Tell-Tale Heart”, “The Pit and the Pendulum”, “Annabel Lee’, “The Narrative of Arthur Gordon Pym of Nantucket”, and his masterpiece: “The Raven”, where he tells us of a talking raven’s mysterious visit to a distraught lover, showing us how the man slowly falls into madness because of losing his love: Leonore, as he listens to the raven who constantly repeats, to the lover’s distress, the word: “nevermore”.  All those who call themselves literature lovers must read the works of Poe.

Interview with the Vampire.

This gothic vampire horror story by Anne Rice cannot be left out of this list.  The reader “listens” to Louis as he conveys his 200-year-long life story to a reporter, starting with his days as a plantation owner near New Orleans, in the American State of Louisiana, and his search for death motivated death of his dear brother, that takes him to a vampire named Lestat de Lioncourt who turns him into a vampire and gives him immortality.  Even though Louis comes to terms with he killing to survive, he becomes increasingly repulsed by Lestat’s lack of compassion for the humans he preys upon. The interview covers the fantastic adventures of Louis in Europe, including his romances, and moves on to one last encounter he had with Lestat I n New Orleans in the 1920s. At the end of the story, the listener begs Louis to turn him into a vampire so he can also live forever; but Louis, frustrated and disgusted by this young man’s doing not learn anything from his story, attacks him and vanishes without a trace, and the interviewer decides to track down Lestat hoping to get immortality. This is a perfect story for a city like New Orleans, and it shows the values and “humanity” of a vampire in a way that neither Bram Stoker nor Stephen King ever do.

Dracula’s Guest.

This tale is apparently the deleted first chapter from the original “Dracula” manuscript, which the publisher eliminated from the final work as he considered it superfluous. After Bram Stoker’s death, his widow Florence published the chapter as a short story in the book: “Dracula’s Guest and Other Weird Stories” by Bram Stoker.  The story, as published, can stand alone. It follows a nameless Englishman (because we read Dracula we know it is Jonathan Harker) on a visit to Munich before leaving for Transylvania on Walpurgis Night. The Englishman, against all warnings by the hotelier and the carriage driver, makes it to a desolated “unholy” place where he takes shelter from a snowstorm in a cave. He soon realizes that he is in a cemetery and that his shelter is a tomb where he is met by a beautiful vampire woman who attacks him until he realizes that it is a gigantic red-eyed wolf licking at his throat. The English man is later found by the locals who rescue him and take him back to his hotel where he learns that a note had arrived during his absence. It was from his host, Dracula, warning him from the dangers of the snow and wolves at night. This gets your imagination going once you learned that Harker’s first encounter with a vampire was in Germany, not Transylvania.

Aura.

This short novel by Mexican author Carlos Fuentes deals with dreamlike themes of double identity, as unemployed young historian Felipe Montero reads an add on the paper for a job to perform secretarial duties as a live-in for Consuelo Llorente, to help her organize and finish the memories of her late husband General Llorente. Montero goes for a job interview to Consuelo’s dark old mansion in downtown Mexico City where he finds her lying in bed with all lights off. She addresses him as she was already expecting him and hires him. Montero soon meets Aura, Consuelo’s beautiful young niece who lives in the house, speaks little, and mimics all movements and gestures of Consuelo. As his work progresses, Montero learns of Consuelo’s love story with her late husband, and about her infertility. He becomes more attracted to mysterious Aura until he falls madly in love with her. One day, Montero enters Aura’s room and finds her in bed. He holds her, and suddenly Aura transforms into the old widow, Consuelo, as he himself transforms into the old General Llorente. The story depicts the progression of the transformation of Felipe Montero into the General, and Aura’s transformation into Consuelo. This is a very original plot and it is wonderfully written by Fuentes.

Dark Water.

This is a collection of short stories by Japanese writer Koji Suzuki, originally published in Japan as “Honogurai mizu no soko kara” (From the depths of the black water). It includes seven stories: “Floating Water” about a mother and her young daughter who move into a run-down apartment after her messy divorce, and discover that another girl vanished from the building a year earlier, and that the disappearance was surrounded by terrifying events in the building; “Solitary Isle”, about a man who investigates the unusual circumstances of his friend’s death and an artificial island in the middle of Tokyo Bay; “The Hold”, about a fisherman who abuses his wife, and how their son tries to uncover the reason for the woman’s disappearance; “Dream Cruise”, “Adrift”, “Watercolors”, and “Forest Under the Sea”, complete the anthology. As horror and science-fiction novel aficionados read these stories, they will find out that some have been made into movies under other names.

Carrie.

This was Stephen King’s first published novel, and it deals with Carrie White, a misfit high school who uses her telekinetic powers to avenge from those who bullied her., causing one worst local disaster in American history, destroying most of the town on prom night. After learning she was conceived because of marital rape, and that she was the subject of a huge prom prank, a mortally wounded, but still alive, Carrie destroys the house where she was conceived, kills her bullies, and after forgiving her innocent girlfriend, she dies crying out for her mother. This is a classic novel taken to the big screen twice, but I believe that even for those who have seen the movies, the novel is a good read because of King’s terrific style, and to see how he was writing at the very beginning.

Ghost Story.

Peter Straub’s fascinating story of the “Chowder Society” of the fictional town of Milburn, New York. The characters are five lifelong friends who meet periodically to share ghost stories until one of them dies suddenly and the surviving four find themselves haunted by dreams of their own death. The story takes us back to a time when the protagonists were young and they all were involved in the death of a young woman whom they believe has come back to take revenge upon them. This is a novel we must read. Even Stephen King has included it among the finest horror novels of the 20th century.

Rebecca.

This novel by English writer Dame Daphne du Maurier tells the story of how a young woman, while working as companion to a rich American woman on vacation in Monte Carlo, meets Maximilian, de Winter, a British middle-aged widower who she marries after a short courtship. She moves into his beautiful estate Manderley where she meets Mrs. Danvers, the enigmatic housekeeper who had been a devote companion to the first Mrs. De Winter, Rebecca, who died in a boating accident about a year before she met her now husband Maximilian. The sinister housekeeper drives the new wife to madness by constantly talking about the first wife’s beauty and intelligence, until the young wife is convinced that her husband regrets his decision to marry her as he must be deeply in love with the deceased Mrs. De Winter. Through Mrs. Danvers’ manipulation, the young wife attends the annual costume ball dressed like a woman in a portrait that hangs from one wall of the estate. This turns out to be the same dress Rebecca was famous for, and when her entrance to the ballroom is announced as “Caroline de Winter”, the name of the woman in the portrait, Maximilian gets very angry and orders her to change. Mrs. Danvers continues her campaign against the young wife and tries to get her to commit suicide, but at the last moment there is a shipwreck and a diver investigating the scene of the accident also discovers the remains of Rebecca’s boat with her body still on board. After some turmoil, Maximilian tells her he loves her; that Rebecca was a mean and selfish human who told him, on the night she died, that she was cheating on him and was pregnant with a child that was not his. In a moment of rage, Maximilian shot her and she died.  Later on he learned that Rebecca was told on the same day she would die of an incurable disease and she could have no children. Maximilian assumed that Rebecca, knowing she would die soon, manipulated him into killing her quickly. After coming to terms with these facts, Maximilian drives back to Manderley, but as he gets closer to the mansion, it becomes clear that the house was ablaze.  This is truly a suspense novel that will give you many reasons not to go near a boat or a masquerade.

Dear friends and colleagues, this is my list. I am sure that many of you will agree with some of my picks and disagree with others. I could have continued up to 50 or 100 novels, but I had to end the post at some point. For that reason, and hoping that you help me enhance the list, I now ask you to share some of your favorite horror novels, and please make sure that you talk about novels, short stories, or plays; I am not interested in horror movies this time around.

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