The little-known history of the star of the Thanksgiving dinner.

November 27, 2019 § 3 Comments

Dear colleagues:

Thanksgiving Day is here again. Millions of Americans will gather with friends and relatives to celebrate the most American of all holidays, and almost all of them will eat the same thing: turkey.

Turkey has become the symbol of Thanksgiving in the United States, people talk about cooking their turkey dinner, they decorate their homes with dishes, tablecloths, and ornaments portraying turkeys. Even the classical well-wishing greeting during this season is “Happy turkey day”.

Turkeys are relatively new to western civilization. They were domesticated and eaten in the Americas for centuries, but Europeans found them for the first time in the 15th century, after Columbus and other explorers established contact with American civilizations. In fact, North America has some of the most spectacular birds on earth; countries have adopted as their national bird. How is it then that in a continent where the majestic bald eagle symbolizes the United States, and the magnificent quetzal is found on Guatemala’s flag, a not particularly beautiful bird won the heart of a nation and became a Thanksgiving star?

Since Bradford wrote of how the colonists had hunted wild turkeys during the Autumn of 1621, it became the Thanksgiving meal of choice after president Lincoln declared Thanksgiving a national holiday in 1863. It is said that Benjamin Franklin proposed the turkey as America’s national symbol, and this claim is usually based on a letter he wrote to his daughter Sarah, dated January 26, 1784, in which he panned the eagle and explained the virtues of the gobbler. Although the turkey was defeated by the regal bold eagle, Americans did not stop their love affair with the turkey. Some have said that we eat turkey on Thanksgiving because this meal is a reminder of the four wild turkeys that were served at the first Thanksgiving feast. A more reliable source explains that the first Thanksgiving in 1621, attended by the Pilgrims and the Wampanoag at Plymouth Colony contained venison, ham, lobster, clams, berries, fruit, pumpkin, squash, and waterfowl.

Whether they ate turkey at the first feast or not, the truth is that turkeys are one of the Americas’ most representative species. From the wild turkeys of Canada to the ones of Kentucky, where they even named a whiskey for the bird, to the guajolote of Mexico, as turkeys are known for their Náhuatl name (uexólotl), that is served with mole sauce since pre-Hispanic times as described by Bernal Díaz del Castillo and Bernardino de Sahagun who witnessed first-hand how turkeys were sold at the marketplace (tianguis), to the chompipe tamales, as turkeys are called in Guatemala, El Salvador, and Nicaragua; to the fricasé de guanajo (guanajo fricassee) as turkeys are called in Cuba, and other dishes cooked with gallopavo, turkey in Argentina, and Piru, as turkeys are known in Brazil. In Mexico female turkeys are referred to as “totol”, from the Nahuatl word “totolin” (hen).

How did this American bird get its most popular names in two European languages: pavo in Spanish, and turkey in English?

The word “pavo” comes from the Latin “pavus”, a bird Europeans found in India and Southeast Asia during the Marco Polo and other explorers’ trips to get species and silk. In English we know this bird as peacock. In Spanish it was called “Pavorreal”. Because 15th century European explorers believed they had reached Asia, not the Americas, when Spanish conquistadors saw wild turkeys, they associated them to “pavus”, or “pavorreal”, thus the name “pavo”.

There are two theories for the derivation of the name “turkey”. According to Columbia University Romance languages professor Mario Pei, when Europeans first encountered turkeys, they incorrectly identified them as guineafowl, a bird already known in Europe, sold by merchants from Turkey via Constantinople. These birds were called “Turkey coqs”; therefore, when they saw American turkeys, they called them “turkey fowl” or “Indian turkeys”. With time, this was shortened to “turkeys”.

The second theory derives from turkeys arriving in England not directly from the Americas, but via merchant ships coming from the Middle East. These merchants were referred to as “Turkey merchants”, and their product was called “Turkey-cocks” or “Turkey-hens”, and soon thereafter: “turkeys”.

In 1550 William Strickland, an English navigator, was granted a coat of arms including a “turkey-cock” in recognition to his travels and being the first to introduce turkeys in England. William Shakespeare uses the term on “Twelfth Night” written in 1601.

Other countries have other names for turkeys: In French they are called “dinde”; in Russian: “indyushka”; in Polish: “indyk”; in Dutch: “Kalkoen” (because of Calcutta); in Cantonese: “foh gai” (fire chicken); in Mandarin: “huo ji”  and it is called “Hindi” in Turkey!

Now you know more about the bird that found its way to all dinner tables in America on the fourth Thursday in November. I now invite you to share with us other stories involving turkeys, their name in other languages, and how you prepare it for the big meal. Happy Thanksgiving!

Before Halloween, there was the Day of the Dead in parts of the United States.

October 31, 2019 § 3 Comments

Dear colleagues:

If you are a regular reader of this blog, you know that occasionally I write about issues part of the American culture that sometimes pop up during a speech and can be useful to interpreters in the booth that are not familiar with U.S. history or traditions. Every year I write about Halloween because it is one tradition everyone follows in the United States not widely known or understood abroad. You can go back to this blog’s archives and read the articles I posted during October on previous years.

This time, I decided to talk about a very popular and unique celebration in Mexico, and among Hispanics in the American Southwest: “El Día de los Muertos” (The Day of the Dead).

The Day of the Dead originated before the Europeans arrived to the Americas. It was motivated by the view native people had of death and those who had passed away. Many celebrations varied from town to town. I will focus on the Aztecs because they were the biggest empire in what we now know as Mexico and the southwestern part of the United States, and because observing this holiday was documented by the conquistadors in the Florentine Codex by Bernardino de Sahagún (originally titled “La Historia Universal de las Cosas de Nueva España” _The Universal History of the Things of New Spain_) (Florentine Codex. De Sahagún, Bernardino. 1793. Laurentian Library, Florence, Italy).

Originally the Aztec Empire observed the Day of the Dead holiday during what is now the month of November. In its current, form it was included by UNESCO in the World Heritage List in 2008. It was a religious holiday dedicated to the god and goddess of the underworld (Mictlán): Mictlantecuhtli and Mictecacíhuatl.

When a person died, their soul had to go through several obstacles before it could reach eternal rest. Mictlán (the underworld), was created by the gods of creation (Xipetótec, Tezcatlipoca, Quetzalcóatl, and Huitzilopochtli) and it was divided in nine regions according to the manner of death. The House of the Sun (Tonatiuh Ichan) was reserved for those warriors who died on battlefield. Women who died during childbirth would go to Cihuatlampa; and Cincalco, home of the god Tonacatecutli, was the final resting place for those who died as infants.

The death of an Aztec was announced with chants and tears by elderly women. Next, the body was enshrouded along with its personal belongings and it was symbolically fed the most exquisite dishes. After four days, the body was buried or cremated. At this time the soul started its journey. For four years on the anniversary of the demise, friends and family members would hold ceremonial rituals at the site of the burial to help its soul on its way to its final resting place.

When the Spaniards arrived to Mexico, the holiday was replaced by the Catholic All Saints’ Day, to honor those who died as infants (Día de Todos los Santos), and All Souls’ Day, to honor those who passed away as adults (Día de los Fieles Difuntos) observed on November 1 and 2 respectively.

According to tradition, the souls of those who died come back to visit their family, and their living relatives greet them with an offering, on an altar, where they place a portrait of the deceased. They burn incense or copal (from the Náhuatl word copalli, meaning incense) an aromatic tree resin from the copal used as incense by pre-Columbian people during religious ceremonies so the deceased relative can smell it and find the altar where the family awaits. They also put veladoras (candles) to represent fire and light. They also help the soul of the deceased by showing them where the offerings in their honor are. Water and the person’s favorite beverage in life are on the altar, with cempasúchil flowers, the twenty petal flower, sugar skulls (Aztecs used real human skulls during their empire) and a special sweet bread called Pan de Muerto (bread of the dead) named this way because it complements the sugar skull, as this bread is the representation of the skeleton of the deceased. Sometimes, cigarettes, paper ornaments in festive colors, and festive, funny poems about the person who passed away (calaveritas literarias) are also part of the offering.

This tradition is popular in Janitzio, an island in Lake Pátzcuaro (Michoacán) and San Andrés Mixquic, a former island in the middle of the now dry Lake Chalco, in southeastern Mexico City (Tláhuac Borough) where friends and family members go to the cemetery, clean the graves, and set up the offerings, including food and drinks, before they sit down and spend the night by the gravesite waiting for thee souls to come. During the night, family members do an “alumbrada”, the lighting of thousands of candles that make the cemetery glow. Although the festivities at these two cemeteries are now touristic attractions, seen by thousands who go to these towns from all over the world, this tradition can be seen in most Mexican homes and cemeteries, and in the Hispanic communities of the Southwestern United States where Mexicans and other Latin American groups observe the traditional offerings, and religious rituals.

In the 21st century, many people have combined the Day of the Dead holiday with Halloween. It is common to see families participating in both traditions in both, Mexico and the United States.

Next time you are interpreting, and a speaker refers to the Day of the Dead, or somebody asks you if it is the same as Halloween, you can now explain what it is, and you can tell them the difference between them. Because the Day of the Dead is observed in many countries throughout the world, I now invite you to share with us the traditions and festivities linked to this season in your country of origin.

The very real dangers of Remote Simultaneous Interpreting from our home.

October 17, 2019 § 8 Comments

Dear colleagues:

The idea to write this piece came almost a year ago when talking to some interpreters I noticed a growing tendency to quickly move the still very young remote simultaneous interpreting (RSI) from the studio to the interpreters’ homes. I conversed with many of my colleagues throughout the world, attended conferences where the topic was discussed, spoke with clients, event organizers, and I also had long, detailed conversations with lawyers and people from insurance companies.

RSI is a true achievement of science and technology, combined with interpreting expertise by some prominent interpreters. Many of its more serious technological issues have been solved, and we are at a point where quality interpreting can be delivered remotely when done as many of my colleagues and I understood it was supposed to be done.

My personal experience, and that of other trusted interpreters, show Interprefy and Kudo (which I have not tried yet) as the most user -friendly platforms, and technology is not the only reason. These platforms were carefully developed with great input from experienced professional interpreters whose comments, suggestions, and opinions were essential to the final product. Unlike others, from the beginning, the people behind these platforms understood RSI was a different way to deliver professional interpreting services; they recognized that quality interpreting can only be delivered when interpreters interpret under the most favorable conditions. Their success depended on getting the best human talent, optimal working conditions, and the best support team. They presented a serious, viable alternative to in-person interpreting by creating RSI studios where interpreters could work in a booth, as a team, and with the required technical support. This was a great idea and positive results came in in both cases. Up to here, everything was on the right path, with perhaps a few wrinkles to be ironed out, and we will talk about them in a moment, but with some of the biggest issues already addressed.

Unfortunately, sometimes greed, overconfidence, or lack of knowledge can cloud even the most successful vision, and it is happening now with these and other platforms: For all, or some, of the reasons above, those in charge of recruiting talent, or organizing events, are encouraging RSI from home.  The idea of the studio where interpreters would work as a team sitting side by side in a virtual booth at a facility where technical support would be available has moved aside to leave a prominent place to remote simultaneous interpreting from the interpreters home or office.

I have attended conferences and other events where RSI platforms and agencies are actively recruiting interpreters from countries with emerging economies to provide remote simultaneous interpreting services from their homes. These colleagues are told of the professional and economic personal benefits of working big events, often otherwise inaccessible to them because of geography, by setting up a “studio” in their own house. They hear all they need is a highspeed internet connection, a professional quality microphone and headset, a computer, and two good screens. Sometimes they are told to condition a house room to be soundproof, which they are told, would be easy and inexpensive. These colleagues are offered fees well below those charged by interpreters in developed markets.

The above proposal is enticing and it sounds great to many interpreters all over the world. Some think of a little corner in their house that can be turned into their home studio; others believe that they are good at repairing things, or they know a lot about computers, so setting up their hardware would be a piece of cake. All that may be true, but it is like the worm on the fisherman’s hook, it looks good, but it also brings all kinds of hidden dangers to the individual interpreter. Let me explain:

The first thing interpreters considering RSI need to understand, and this also applies to those who only work at the RSI studio, is this is a new kind of interpretation. It is not conference interpreting, even though they both share many things as far as preparation and rendition. RSI interpreting requires interpreters do extra tasks they need not perform when interpreting a conference in a traditional booth. RSI interpreters must use a keyboard to communicate with each other, the tech support team, and sometimes the person directing the event. They read messages on their screens and hear things in their headsets traditional conference interpreters do not: “get closer to the microphone”, “do not move around that much because the microphone captures the noise and transmits it to the audience”, “we will run a sound test during the break”, are some instructions RSI interpreters will hear during an event while they are interpreting. They will also have to answer questions from technical support, the person directing/coordinating the event, and other interpreters from different booths, by typing messages while interpreting. RSI interpreting requires interpreters perform more tasks than those they perform when working a conference in a traditional booth. This is doable; interpreters can practice and accomplish these tasks, but the bottom line is that, compared to traditional conference interpreting, these interpreters are asked to do more work. We all would agree that more work = higher pay.

Contrary to interpreting agencies’ talking points, RSI interpreters should be paid more than their counterparts working in person. Agencies and organizers are getting their savings from avoiding travel expenses and setting up equipment at the venue. Interpreters should get paid according to the work they do.

Another issue of great concern to interpreters, not so much to agencies and event organizers, is the risk of acoustic shock. As many of you know, acoustic shock disorder (ASD) is an involuntary response to a sound perceived as traumatic (usually a sudden, unexpected loud sound heard near the ear), which causes a specific and consistent pattern of neurophysiological and psychological symptoms. These include aural pain/fullness, tinnitus, hyperacusis, muffled hearing, vertigo and other unusual symptoms such as numbness or burning sensations around the ear. Typically, people describe acoustic shock as feeling like they have been stabbed or electrocuted in the ear. If symptoms persist, a range of emotional reactions including post-traumatic stress disorder (PTSD), anxiety, and depression can develop. (http://www.hyperacusis.net/other-factors/acoustic-shock-disorder/)

We are talking about losing our hearing! This is a career-end risk that interpreters are not told when offered a job to deliver RSI from home. The dangers of this happening to any of us should not be taken lightly, but when working from an RSI studio, we can demand the best conditions to prevent an event that causes these incidents, and to minimize the impact of the event if it happens. All interpreters should discuss this risk with their clients, and demand the proper infrastructure and hardware to prevent a tragedy, including appropriate headsets for those colleagues without their own. This situation could happen when interpreting at the RSI studio, it could even happen during a traditional conference interpreting assignment, but the risk will be much smaller because the service would be provided in a controlled environment with the appropriate equipment. When working from home, interpreters have no control over these dangers: power supply fluctuations, solar flares, weather-related factors such as electric storms, satellite trouble, internet or telephone system failure, are all risk factors interpreters are exposed to when working at home. Remember: this can be a career-ending event, or at the least a very expensive medical treatment, coupled with loss of income due to a long period of interpreting inactivity due to poor hearing.   Interpreters need to make sure these issues are discussed with their clients and covered in the professional services contract.

There are many other concerns derived from RSI interpreting at home: Interpreters are professionals and they are expected to do their job: Interpreting, researching the subject of the conference, adapting their delivery to cultural considerations to make communication happen between those who do not share a common language. They are also expected to prevent and solve language-related problems that may come up during their rendition. They are neither equipped, nor expected, to deal with technical difficulties or problems derived from the installation or performance of the interpreting equipment, sound system, or any other non-linguistic or cultural issue.  Interpreters are not mechanics, electricians, sound engineers, telephone repairmen, software engineers, or IT experts. Even those who claim to be “amateur experts” do not have to be so. These services are needed to deliver interpreting services, but they are not provided by the interpreting team.

Because technology is so important in RSI, and because interpreters have limitations, the only way to guarantee (to a high degree) a successful event is by delivering the interpretation from an RSI studio where interpreters wit side by side and work as a team, and technical support is on site.

There are other considerations that are as important as the ones so far expressed in this section, that cannot be satisfied to professional quality when interpreting takes place in a house, office or apartment. Interpreters do not have all needed equipment, and even if they think they do, it will probably be outdated. Technology changes so quickly that it would be practically impossible and unrealistic to expect interpreters to keep up with the latest products, and then acquire them at their own expense, and properly install them to be used at the next home RSI event. At home, interpreters are alone, there is no technical support, other than a guy a the other end of the phone line, trying to explain to a lay person how to troubleshoot, diagnose and repair a technical issue while the event is in progress, and the other interpreter takes over the rendition for an uncertain period, with all its unwanted consequences due to mental fatigue and additional stress, until the problem is corrected or the event has to be cancelled.

When working from home, interpreters do not have a boothmate next to them. There is no support/passive interpreter assisting with research, writing down figures, and so on; in fact, to communicate with each other, they must type a message while interpreting, adding another layer to the very complex task of simultaneous interpreting. There is also the possibility of having technical difficulties that may keep an interpreter from taking over when their turn comes up, leaving the original interpreter on the mike for potentially hours. There are also the mental and biological considerations. Because RSI happens worldwide, one interpreter could be working from her home in Tijuana, Mexico while the other could be in Fukuoka, Japan; a difference of 18 hours. One interpreter could be fresh and energetic while the other could be tired and fatigued because she would be working during the night. This differs from traditional interpreting when we travel to the venue and get used to the time change before the rendition. With RSI from home, one interpreter could be sound asleep and then interpreting a complex scientific conference 30 minutes later. This is bad for the well-rested interpreter counting on the exhausted interpreter; it is unfair to the interpreter who just woke up because she is now working during the night after working all day the day before; and it is bad for the client as the rendition will suffer.

One danger from RSI at home concerns national infrastructure. I see agencies and promoters recruiting interpreters all over the world; I have seen them selling the job to colleagues who work with less common language combinations, a very desirable resource to these agencies, but live in countries where the technology and infrastructure may not be at the level needed for a successful RSI job. Power outages are an everyday event in many countries; this would kill an event, or at least, leave one interpreter working solo because the other one will have no way to continue. Outdated telephone systems, sub-pair internet speed, unreliable infrastructure such as poor satellite coverage or cellular phone towers will also kill the event, or at the least deliver a low-quality rendition for causes with nothing to do with the interpreters’ performance.

Living conditions can be a real problem. A dog barking, a neighbor mowing the lawn, kids playing next door, or ambulance sirens from a nearby hospital could diminish the quality of the service.  Unlike an RSI studio, a “sound-proof” home studio by an interpreter is not a professional studio.

Now let’s talk liability. Does the RSI home interpreter’s professional insurance policy cover RSI from home? Until today, I have seen no policy that covers such service; interpreter professional liability insurance policies do not even cover RSI at the studio. Period. The thing is, until there is clear coverage of this professional service, interpreters can argue that RSI at the studio can be equated to conference interpreting from the booth.  Also, just like at the convention center, interpreting from the RSI studio falls under the agency’s or organizer’s liability, not the interpreters’.

This is a real issue and we need to talk to the insurance companies to make sure there is a policy that covers these new modes of interpreting. The premium will be higher, and we need to be ready for that by factoring in the new cost into what we charge for providing our services.

A lawsuit could put you out of business for good, and losing in court because of a power outage , a poor telephone service, slow internet, or a noisy neighbor, while the agency/organizer who transferred this liability to you by getting you to work from home, stays in business would be an injustice.

This problem does not go away, even when interpreting from a different country, half world away from the event. Some countries’ legislation allows the injured party (client) to sue you regardless of where you are from, where you live, or where you provided the service from. The United States is one of these countries. It is a matter of jurisdiction.

The law allows for long arm jurisdiction, so a court, let’s say in the United States, can admit a lawsuit against individuals or corporations not physically within the United States, as long as there is a connection to the country, such as the client, the venue, the agent/organizer, equipment manufacturer, etc. (Becerra Javier. Dictionary of United States Legal Terminology. English-Spanish. Escuela Libre de Derecho 2008). All that is needed is the commission of a tortious act within the United States or affecting an individual, organization, or corporation from or doing business in the United States (International Shoe Co. v State of Washington. 326 U.S. 310, 316, 66 S.Ct. 154, 158, 90 L.Ed. 95) These are some reasons why the United States can create a trade embargo against foreign nations. In the past, even when the parties had no apparent link to the United States, American courts have taken jurisdiction because of certain nexus to the country. Even if you are at home in South America interpreting a conference in Africa for a European client, if you used Microsoft, Apple, Google, IBM, INTEL, an American telecommunications satellite, etc., a judge could admit a lawsuit against you for professional malpractice or negligence due to a defective internet connection or outdated hardware at your house.

The United States follows a contributory negligence system, so even if the agency/promoter is sued, you could be sued as well for contributing to the problem by such things as providing this service from home without knowing about computers, remote interpreting, sound, the condition of your home electrical outlets, the last time you backed up your system, etcetera. Having professional liability insurance coverage that works in the United States will help, because even if sued, the policy will protect you to your liability limit. These are issues that must be discussed with insurance companies, and I believe that until there is a policy that clearly covers these legal situations, I would close the home office and go back to RSI from the studio. I have talked to several tort, malpractice attorneys and insurance company lawyers and they are all catching up. As of now, insurers’ efforts are focusing on how to deny you coverage under current insurance policies.

I understand there is much to be said and researched, including how long is the arm of the law, but for now, and until we know what we professionally, medically, and legally face, I believe the success and full acceptance of RSI in our corporate, academic, diplomatic, and governmental worlds should be handled with caution. This includes going back to RSI at the studio as it was once welcomed and cheered by so many of us. I for one, as an experienced professional interpreter, and as a lawyer, will limit my RSI practice to the studio with a real partner next to me. I will also continue to educate my clients and colleagues on the dangers of working from home, and will talk to many more lawyers and insurance companies about the lack of coverage. That will give interpreters peace of mind. I hope the prestigious platforms follow and those greedy agencies/organizers understand the enormous risk they are taking by continuing to foster home-based RSI. Please let me know your thoughts on this so dangerous risk many of our colleagues are taking without even thinking about it.

This time your vote is crucial for the future of ATA. Please read.

September 30, 2019 § 2 Comments

Dear colleagues:

Another year went by and several fellow interpreters and translators are getting ready to go to Palm Springs, California, for the annual conference of the American Translators Association (do not let the name misguide you, it includes many interpreters even though for political reasons it was decided not to include us in the name of the organization). Besides the main reasons many attend the conference: seeing old friends and attending some presentations with the never-ending hope to learn something, the yearly gathering is also the opportunity active members have to vote on the future of the association by electing board members and passing or rejecting proposed amendments to the bylaws.

Many of you skip the general meeting because you find it boring, too long, and always the same. I know many more active members who will not go to Palm Springs and have decided not to vote by proxy because they are discouraged with performing board members. I understand your reasons and I have always respected your decision to abstain. Unfortunately, this time is different and I encourage you; actually, please, please vote.

I usually give the reasons I voted for or against a candidate or amendment, and I will do it right now.

Voting is very important because democracy is our legitimate way to have a saying on the direction a country, business or association is going at a particular time. Democracy and ATA are not usually two terms we put together, after all, until we change it, we continue to be an organization where all members pay the same membership, but many do not get to enjoy the same rights, including the right to vote. That must change before the 2020 conference.

There is something else we can change with our votes this year: it is time to let members from outside the board be elected. The way our current board operates resembles more the system of the Soviet Politburo than a Greek democracy. Board members go through a “promotion system” where they are groomed to take over the position, assuring the continuity of the same policies and protecting the special interests that pull the strings. Interpreters and translators are well-read, sophisticated individuals who know there has never been a true democracy in history without opposing points of view alternating in the highest decision-making positions. Let’s get back to the election:

To be worthy of my vote, a candidate has to acknowledge we are a group of professionals, not a gathering of agencies or merchants. I believe it is inexcusable to elect people who continuously advance the interests of agencies, multinational or small, over those of individual members; who refuse to observe basic ethics by voting where they have a personal or business conflict instead of recusing themselves; who support sharing a lobbyist with the Association of Language Companies; and I do not want to elect people who will destroy a professional translator certification by opening it to non-members.

Our road to professionalization must include adopting what other, well-established professions do. Let’s take attorneys: To practice law, an applicant must pass the professional (Bar) exam, AND be a member in good standing of the lawyers’ association in that jurisdiction. Practicing law is more that passing the bar exam; a fiduciary profession, like attorney, or translator, requires that the individual practicing observes ethical and professional rules. It is the State Bar that sanctions lawyers who acted unethically, it is the State Bar that makes sure and keeps track that attorneys comply with continuing legal education requirements to assure clients that a lawyer who passed the Bar thirty years ago is up-to-date on legislation and procedure.

By offering a certification program exclusively to qualified members, and requiring adherence to a code of ethics and continuing education credits, ATA is currently treating translators, and the public, as a professional association. Only true professions self-regulate their practice. Decoupling certification would be equivalent of giving up this status and opening the door to other overseers such as government agencies, creating that way a world of confusing national policies and regulations, as ATA certified translators work from every corner of the planet servicing clients all over the world. Some current Board members want us to believe they will control ethics and continuing education compliance after decoupling. It seems unlikely. They will have no link to the nonmember certified translators. Under those circumstances, unless members want to continue attending the overpriced annual conference, many could consider leaving ATA and just keeping the certification. As an interpreter, this is something I have always admired and keep on my wish list. Interpreters are certified and therefore regulated by a myriad of bodies all over the world.

Another important aspect is that of the cost of the exam. It is widely known that exams such as these ones are more expensive than the fee charged to the examinee. That is fine when done for members, this is one of their benefits. On the other hand, how many of you would be willing to subsidize the certification of non-members with your membership fees? If the answer is to charge more to non-members, then the obvious reaction is: Why not require membership first, and then be eligible to take the test? If the cost is similar, the only reason to choose certification without membership is the desire of the examinee to dodge continuing education requirements, or to ignore the cannons of ethics.

I can think of a scenario where decoupling would be good: Agencies can pay for their translators’ certification one time, and then, with no need for continuing education, sell them to their clients as “ATA certified” until the cows come home. Big profits for the agencies. Bad news for the profession. Once again, this is another example of special interests at work.

Who to vote for?

I will never vote to any board position an individual who is not even a certified translator or interpreter, unless their language combination includes a language without a certification available. Professional credibility comes from your credentials, and the bylaws’ exception for those who achieve professional status through membership review, should only be respected by the voters when the candidate works in a rare or “exotic” language of lesser diffusion. I think it is a shame for people to consider voting for individuals who got to the board by peer review, instead of certification, when your work languages are Spanish or Portuguese. We all know that as soon as a person becomes a translator or an interpreter, they start thinking of certification. We are all out there. We all know that credentials are essential in the real world.

The fact that an interpreter or translator is not certified (or with conference interpreters does not possess a legitimate credential such as AIIC membership, Conference-level by the U.S. Department of State, or membership in a renowned association or government agency in the country where they practice) denotes one of three things: The individual failed to certify because lack of skill, in reality this person does has not worked as a translator or interpreter, but rather as a business manager in an agency (in which case the individual should be running among their peers at the Association of Language Companies, not the American Translators Association) or the person just cares so little for the value of a certification and the professional aspect of our craft, that they disregard the need to study to pass a certification exam.

For president, I will write in Robert Sette, because on top of his experience as a board member, he is the only one running for this position defending the profession by opposing decoupling. I have talked to Robert about interpreters’ issues and our situation within ATA due to the current policy at the top. He has convinced me he will be a president elect who will fight for the professional interests of interpreters and translators. I found Robert an honest and dedicated colleague, an experienced ATA certified translator, with no other motivation than our advancement as a profession.

In ATA’s classic fashion, Secretary and Treasurer are running unopposed. I know them both and they are good professionals. I will vote for them unless they support decoupling. There, I will have nothing detrimental to say about them, They are both nice, decent people, but even if I feel bad about it, I will not give them my vote because of a difference of opinion on this important issue.

For the director position I will vote for Cristina Helmerichs because she is a professional of great moral character who has always protected the profession and her colleagues instead of taking the side of the corporate member agencies.

I will also write in Jill Sommer for the director position because she is an experienced professional, a certified translator who will work with Robert Sette, and because she opposes decoupling of the ATA certification.

For the third director vacancy, I will not vote for a non-certified interpreter or translator, I will never vote for someone who in the past has stated his opposition to recusal as a board member, even in case of a conflict of interest, and I will not vote for someone who supports decoupling of the certification, or continues to sit on the fence without making a commitment. That leaves four possibilities. If more than one opposes decoupling, I will study their platforms and how they answer the questions in Palm Springs, but I also have another choice: Just as I did last year: I can just vote for two directors instead of three. We should all consider that as an option. It is better not to vote for someone than to vote for an individual we believe is not right for the job.

You see, dear friends and colleagues, fellow ATA active members, this year is very important we all vote. If you are attending the conference, please go to the general meeting and vote. If you are not going to Palm Springs, even if you think your vote does not matter, if you believe nothing ever changes with the way ATA operates; even if you have noticed that the election system is less than democratic, please vote by proxy. Open your email and vote. Write down the names of the write in candidates, and contact ATA if you are a voting member and did not receive a ballot. Please repost this blog anywhere you feel appropriate, and contact your fellow voting members, interpreters and translators, and ask them to vote to protect the profession. This is the year when we can drive the change. I am posting this article in many professional groups and ATA social media. It will not be posted in any other professional association’s wall or chat group, unless I first get permission to do so.

Please do not confuse court interpreters with conference interpreters.

September 23, 2019 § 12 Comments

Dear colleagues:

Today I will not write about a new topic. My post deals with something we have heard for years, and has been brought up to me in various ways recently. During the last few months I have seen interpreting agency websites that claim they only use certified court interpreters to interpret during their conferences. I heard a colleague proudly say in a professional conference for interpreters and translators he always “recommends federally certified court interpreters (in the U.S.)” when hired to interpret in the booth; and I recently had dinner with some colleagues who looked surprised when I told them that retaining certified court interpreters to work in a conference was a bad idea.

This article is not an attack on court interpreting. It is not written against conference interpreters either. I know both disciplines. During my career I have practiced them both. They are complex, demanding professional services that require preparation, skill, and talent. It is difficult to be a court or a conference interpreter, but they are two very different disciplines which require of a competent practitioner, and most of the time, that individual is not the same person. Let me explain:

Conference interpreting is conveying a message spoken in a language into another. It is practiced at international summits, professional seminars, congresses and meetings, bilateral or multilateral meetings of corporate executives, heads of state and government, and meetings between chief executives and labor union representatives (aiic.net April 23, 2012)

Conference interpreters must have a good mind, a complete mastery of their working languages, including an excellent command of their native language. They need an immediate grasp of their passive languages, and a well-developed capacity to express themselves in their own language.  To achieve this, they need a good level of general education, a lively and flexible intellect, analytic capacity, the ability to put themselves in the minds of those for whom they are interpreting, and they need to concentrate, have good memory, a pleasant voice and good diction, physically and mentally robust, and able to interpret for a massive audience. (https://aiic.net/page/4003/conference-interpreting-is-the-interpretation-of-a-conference/lang/1)

Court interpreting, on the other hand, is the oral transmission of information by lawyers, judges, litigants, and witnesses from a source language into a target language for a legal proceeding inside and outside a court setting. Court interpreters must be fluent in more than one language, and they need to know of legal terminology and procedure.

A court interpreter interprets in a court proceeding such as arraignments, motions, preliminary hearings, pre-trial conferences, depositions, trials, and sentencing hearings. They also interpret outside the court at attorneys’ offices, detention centers, and prisons. They must completely and accurately interpret for individuals with a high level of education and for persons with very limited language skills without changing register, altering, omitting, or adding anything to what is stated, and without explanation. They need interpersonal skills as they work next to their clients, a good level of public speaking, endurance, concentration, and acute sense of hearing, and the ability to remain neutral, and control and hide their personal emotions regardless of the controversy and the facts of the case. (https://courts.michigan.gov/Administration/SCAO/OfficesPrograms/Documents/access/FAQs.pdf)

Court interpreting has very special characteristics that set it apart not just from conference interpreting, but from all other types of community interpreting such as healthcare, public assistance, school, etc.

Court interpreters must interpret everything said in a hearing, the rendition must be complete; summarizing, omitting speech defects such as false starts, stuttering, and utterances is not allowed. They must maintain the speakers register, which fluctuates from formal and legal when interpreting what attorneys and judges say, to scientific and technical, when interpreting expert testimony, to crude, vulgar speech, idiomatic expressions, and criminal lingo such as gang or drug dealer talk. Generally, they work under adverse conditions without a booth, in crowded and noisy settings, and without a partner. Unless they interpret for a trial, most of their assignments are less than two hours, but they work several assignments in a day with no consideration for the vocal cords. These interpreters’ goal is to interpret everything for the record in case there is an appeal later on, and to provide judges, jurors, and attorneys, all linguistic elements needed to assess the credibility of a witness or a party to the controversy so they can reach a verdict or decision.

Court interpreters cannot explain what they are interpreting. When working for the courts, they must be neutral at all times, and leave all explaining to the legal professionals. Because they are responsible for a complete and accurate rendition, they must correct any errors or mistakes as soon as they realize they incurred on them. Their loyalty is to the record of the proceedings.

Finally, because of the unique nature of their field, court interpreters are officers of the court, they must be certified, they work under oath, and they are covered by the client-attorney privilege which is a higher level of protected confidentiality than any ethical or professional duty conference interpreters abide by.

Conference interpreters serve a different purpose. They interpret so the parties can communicate when they do not have a common language, and because their main objective is that the parties understand each other, their rendition must be coherent, clear, pleasant, rendered at a good pace. They must convey the message which they must understand first, and then transform, reorganize, and render so it is proper of the target language with the right syntax and equivalent expressions. To transmit the main message, conference interpreters need not interpret everything a speaker says, only the relevant portions of the speech. If needed, conference interpreters can summarize, avoid the obvious and redundant, put what is being said in context so it can be better understood by the audience, even if this means the interpreter has to add a reference or short explanation in the target language. Unlike, court interpreters, conference interpreters correct mistakes at the first opportunity it is reasonable to do so, even if several minutes go by, and they can use their rendition to correct mistakes and clarify concepts. Conference interpreters work in teams of 2 or 3, they rarely meet their audience face to face as they perform their services from a booth usually, and their work takes place under a controlled environment with clear sound and few distractions. Conference interpreters work multi-day assignments and must travel often during the year. Unless they are placed under oath due to the nature of the event to be interpreted or for security reasons, they need not work under oath all the time.

There are differences on the way the services are performed:

Conference interpreters work from a soundproof booth most of the time; they hear the speaker through a headset, and their work is mostly rendered in the simultaneous mode. Because the goal is that the foreign speaking audience understand the message, interpreters practice decalage (the length of time between the start of the speech and the beginning of the interpretation) A longer decalage allows for higher accuracy because the interpreter gets more context before interpreting. It also allows for a better paced, clear, pleasant rendition the audience will enjoy and understand.

Court interpreters need to interpret at a speed higher than conference interpreters because they must interpret everything, as it all must go on the record. There is little to no decalage in court interpreting as the simultaneous rendition usually involves more than one speaker. To avoid foreign language speakers get lost, interpreters have to stay as close to the speaker as possible, so the audience sees who is the person being interpreted at that specific time. For example, for the foreign language speakers to understand the rendition during an objection by one attorney, the interpreter has to finish the first speakers’ speech almost with the speaker, and then immediately interpret the objection by the other party. The jurors also should see the reactions of foreign language speakers to what is being said in court. Interpreters need to stay very close to the speaker they are interpreting. Obviously, sometimes this gives interpreters no time to process and put in context what was said, and it is usually very difficult to understand even a good rendition because of the speed of the interpretation. Completeness for the record and not a pleasant paced rendition is what interpreters are looking for.

There is little consecutive interpreting in conference settings. It is usually reserved for official dinners, press conferences, or tours of infrastructure such as industrial plants, military facilities, and others; When there is consecutive interpretation it is long consecutive. Speakers talk for several minutes nonstop, sometimes for up to 20-30 minutes; interpreters concentrate, apply their memory skills, visualization, and take notes. Once the speaker stops, interpreters take a moment to organize their ideas, go to the beginning of their notes, and start their rendition observing the appropriate grammar and syntax of the target language. Once the interpreter finishes the interpretation, the speaker continues his talk, and so it goes until the end of the event. This consecutive interpretation requires of great skill, practice, concentration, and the interpreters’ attitude to be on the spot.

Court interpreters use consecutive interpreting every day, but they practice short consecutive. This mode of court interpreting is used for all dialogues between individuals who do not share a common language. They renditions into the target language have to be on the record. Short consecutive is used when interpreting witnesses’ testimony and questions to the foreign language speaker by the court.  Consecutive interpretation in court is often complicated by the difference between the educated speech of attorneys and judges, and the popular, uneducated speech used by many parties and lay witnesses. Interpreters rely mostly on their memory for this rendition, they can ask for repetitions and clarifications from attorneys and parties, and they must start their rendition almost immediately after the question was asked, because their interpretation of the answer by a witness or defendant has to be contemporaneous to the witnesses body language, facial expressions, and other reactions so jurors can take them in as one and better assess the credibility of the person testifying from the witness stand. Unlike conference interpreters, court interpreters start their consecutive rendition while they are still looking for the beginning of their notes (usually one or two pages at the most). Court interpreters’ consecutive interpretation faces another problem: unlike conference interpreters, who interpret for an individual eager to convey his message at the press conference, court interpreters have to interpret consecutively evasive answers, half-truths, utterances, and false starts, often unresponsive. In these settings, many witnesses are testifying against their will, and they try to hide their involvement, or they try to exaggerate or downplay the facts so it is more beneficial to their personal interests.

Sight translation happens in a conference setting rarely; it is usually in a written speech interpreters get ahead of time. Many colleagues do a simultaneous rendition while following along if the speaker deviates, as it frequently happens, from the written statement.

Court interpreters practice sight translation more often. It usually involves documents interpreters never see before the hearing, generally police reports, criminal complaints, indictments, and plea agreements. It is common to see interpreters requesting a recess to look at more complex documents they were just handed in open court without prior notice.

As you can see, these are two very different disciplines, both require of specialists who can do the job, but that court interpreters are certified to work in court means they have passed a rigorous exam that tested their skills as described above, not their knowledge and skills as conference interpreters.

Court interpreters are not lesser interpreters by any means, but their skill is not appropriate for a conference setting. Many colleagues and clients complain of events interpreted by certified court interpreters who spoke very fast, interpreted every single noise that came from the speaker’s mouth, and constantly interrupted a speaker during a consecutive rendition because they are used to a 2 to 3-minute segment before consecutively interpreting it.

There are many interpreters who successfully transitioned from court to conference, and even some who practice both disciplines. The difference is they understood the difference between the booth and the courtroom and acquired the needed knowledge and skills.

Just as it would be disastrous to assign a conference interpreter to do a trial, it is appalling that agencies and court interpreter colleagues accept conference assignments because they believe they are ready for them. Unfortunately, agencies seek these court interpreters because they are paid less money than their conference counterparts, agree to work alone, do not demand preparation materials, and gladly work from a table top or sitting behind a table using portable equipment.

I invite all my conference interpreter colleagues, in places like the United States where we see this situation all the time, to sit down with their clients and explain these differences between court and conference work, and I ask all my court interpreter friends to please understand these are two disciplines. Those who want to cross over to conference work need to do it right, commit to study and practice until they can honestly call themselves conference interpreters. I now invite you to share with us your thoughts on this subject.

Quality interpreting will be tougher and less profitable.

September 3, 2019 § 4 Comments

Dear colleagues:

Government officials are entrusted with taxpayer’s money and they should be good stewards when allocating said resources. Good governments are charged with guaranteeing equality and quality services to those who elected them, and they must wisely decide where to invest and where to cut expenses. Sometimes well-intentioned authorities get it wrong, and unless they rectify, consequences can be ugly.

There are two instances where the United States federal government has adopted policies, and is considering even more steps, that will negatively affect our profession: One of such actions, already in place, impacts those interpreters practicing before the immigration courts; the other one will make accurate interpreting extremely difficult in the healthcare sector.

Even though we have read and heard many voices protesting these government decisions, and that is very good, they all argue the negative effects from the perspective of the beneficiary of the professional service: the millions of individuals living in the United States who do not speak English, but nobody has argued why these changes must be opposed from the interpreters’ perspective. My following comments result from conversations I had with fellow interpreters, immigration attorneys, and my own experience and observations as an interpreter, and from my days when I saw the immigration court system up close as part of an immigration law firm. This should complement what others have said.

Interpreting immigration proceedings.

The Executive Office for Immigration Review (EOIR) which runs the immigration courts, a branch of the Executive Branch of the federal government, not part of an independent judiciary, and run by officials appointed by the current administration, to lower its operational costs, replaced in-person interpreting services during an individual’s first court appearance with “pre-recorded, subtitled orientation videos, or telephone calls…”

These initial appearance hearings, called “Master Calendar Hearings” are the procedural moment when a person sees the immigration judge for the first time, after receiving a “Notice to Appear” (NTA) in court because of a removal proceeding the U.S. government, through the Department of Homeland Security (DHS) has instituted against him or her. The notice informs the individual of the charges, gives the time and place of the hearing, and it informs immigrants of their right to have an attorney to represent them at no cost to the government (remember, immigration court is Civil Law. Only criminal cases are covered by the constitutional right to have a defense attorney free of charge).

Master Calendar Hearings are very important. During this appearance, a person, technically called the “respondent,” who apparently is not an American citizen, learns of the charges against him, the facts of his case, is informed of his legal rights, and is given the chance to retain an attorney at his own expense or appear without legal representation (pro-se) during the proceedings. The person could request bond or ask for a bond redetermination hearing before the immigration court.

Respondents are told of their rights as a group. In some courts between 80 to 100 people at a time. During the hearing, the judge briefly addresses each individually, asking them their name, date of birth, address, and whether or not they plan to retain an attorney. Judges also ask them if they have questions, if they understand English, and when needed, an interpreter is appointed at no charge. This is very important because respondents need to know that failure to appear to any subsequent hearings will be held without them been there (in absentia) and the result will be a final order of removal and a 10-year bar to any future immigration benefits in the United States. Occasionally, people ask for voluntary departure or concede removability at this hearing.

Before the pre-recorded policy was implemented, judges listened to respondents’ answers to their questions, and conveyed information through an interpreter in close to 90 percent of the cases, this is immigration court where English speakers are the exception. If respondent’s language rarely was spoken in the area, and there were no staff or contract interpreters readily available, judges would use a telephone interpreting service, and for those cases where interpreters were not found, immigration courts would continue the hearing to a future date when an interpreter would be available.

I cannot imagine, and it shows a lack of knowledge on the way immigration courts work, how could a judge ask questions, provide information, and communicate with a non-English speaker. I can even see how a judge can even know that the individual understood the recordings. Some will not understand the spoken language in the video; others cannot read the subtitles in their own language because they may be functionally illiterate. Some may not pay attention to the video. I know how important is to know what to do if an emergency occurs when on an airplane, but I rarely pay attention to the video airlines show teaching me how to buckle my seatbelt. The most logical outcome will be: The judge continues the Master Calendar Hearing until there is an interpreter for the respondent. The consequence of this outcome: a second Master Calendar Hearing, easily avoidable when interpreters are available the first time. Taxpayers’ savings: gone.

Unfortunately, many respondents will be embarrassed to admit they did not understand the video, others may choose a hearing they do not understand instead of sitting in detention for a few weeks waiting a rescheduled hearing with an interpreter; others may concede removability when they had relief because nobody told them so.

Under this new policy, interpreters will encounter the respondent at the hearing on the merits, called “individual hearing”, for the first time. From the interpreter’s perspective, these hearings are similar to a traditional trial, there are legal arguments by the parties, direct and cross-examination of witnesses, references to caselaw, and quotations of official documents on the situation of countries, regions, and other relevant information. When an interpreter is involved from the Master Calendar Hearing, she has time to prepare for the assignment, research country conditions reports, get acquainted with the relief the client is seeking, and develop a glossary of terms relevant to the case and to the respondent’s speech.

Accurate interpreting during individual hearings is difficult because of the wide variety of issues that can be discussed. This is complicated even more due to the cultural differences and level of education of many respondents.  Interpreting during an individual hearing when a pro-se respondent went through a Master Calendar Hearing with a pre-recorded video will be a very difficult task. It is almost impossible to interpret without context, and the Executive Office for Immigration Review expects accurate quality interpreting services under these deplorable circumstances.

In an environment where the federal government wants to slash down all language resources needed in immigration proceedings, therefore compromising the quality of the interpreting services in immigration court, it is very telling that SOSi, the sole agency providing interpreting services in immigration courts nationwide, under a public contract reviewable every year until 2021, has remain silent on this issue. They already showed how willing they were to win that contract a few years ago when their lowest bid ousted long-time provider LionBridge. We all remember how the first thing SOSi did was to reduce interpreter fees from $60 to $35 dollars per hour (they later lost to the interpreters before the National Labor Relations Board NLRB). We must not forget SOSi is a well-established, powerful contractor with the U.S. Department of Defense (DOD) with a vested interest and a priority to keep its client: The United States federal government happy.

Dear colleagues, all immigration interpreters: staff or contractors, will face a terrible environment where they must do more, much more, with a high probability of a less than perfect rendition, because of the erroneous, and in the long-run more expensive policy enacted by the EOIR. Independent contractors will also have a less profitable immigration practice because all Master Calendar Hearings will be gone. How do you like this: tougher work, less income, providing interpreting services for an agency focused on keeping a federal contract, that cares nothing about interpreters or quality service, all to comply with an absurd government policy that brings nothing favorable to the interpreter to the table?

Healthcare interpreting.

In compliance with Title VI of the Civil Rights Act, which prohibits discrimination based on national origin, including language proficiency, and President Bill Clinton’s Executive Order 13166 (2000) during President Barack Obama’s administration the U.S. Congress passed the Patient Protection and Affordable Care Act, popularly known as “Obamacare” in 2010.  Section 1557 of the Act prohibits discrimination in federally-funded or administered healthcare programs on basis of national origin, including language proficiency.

Once the law came to full force, healthcare providers had to provide “qualified” interpreters to those who are not English proficient. Since then, we have come a long way; there are now healthcare interpreter certification programs in several languages, criteria to resort to other qualified individuals in those languages lacking certification programs, and explicitly banning interpreting services by children and relatives of the patient. Interpreting services for languages of lesser diffusion, and for remote areas of the country where in-person certified interpreters were not physically available, a video remote interpreting (VRI) option was developed. I want to make it clear: I dislike VRI for many reasons, but I understand that it was better than the alternative: having a child doing the rendition or no interpreter.

On May of this year, the Office of Civil Rights (OCR) of the United States Health and Human Services Department (HHS) issued a proposed change to Section 1557 which affects many segments of the population, including the elimination of written translated notices informing non-English speakers of their right to have an interpreter, and the option to get interpreting services by video in regions where no interpreters were physically available. Citing savings of $3.2 billion dollars over a 5-year period, the 204-page amendment proposes telephone interpreting instead of the more expensive video remote interpreting.

The patient-physician relationship is very private, often it happens during difficult times, and it could include communicating the worse possible news. Medicine is an imperfect science and it depends on accurate diagnosis, precise instruction, and strict compliance by the patient. Unless a patient is English proficient, none are possible without an interpreter.

VRI is a horrible solution, interpreters who provide this service are at the mercy of the weather, the speed of the internet service, the reliability of the electric company, and the quality of sound, among other things that have nothing to do with interpreting. Telephonic interpreting, maybe good for a 9-11 emergency call, or to make an appointment to the hairdresser, when used for healthcare interpreting is borderline criminal.

Those who think interpreting is all about hearing what a person says and translating it into a different language show their ignorance. Interpreting is much more than that. Communication includes facial expressions, tone of voice, body language, and many other factors that need to be picked by the interpreter to do a good job. Interpreting for a medical examination, laboratory work, therapy session, need this visual component more than many other human interactions.

How can an interpreter be satisfied and confident of a telephonic interpretation where the doctor asks the patient: “Is the pain sharper here… or here?”  How can a physician diagnose correctly if the patient reveals his injury by pointing to a body part and nothing else?

Many of the non-English proficient patients come from cultures when it is difficult to take about the human body, even to mention human parts by their name. They solve this uncomfortable situation by pointing to their intimate body parts instead. Hated VRI at least allows the distance interpreter to see what the patient is doing and render an accurate interpretation. Same is true for those patients, many farmers and construction workers from Spanish-speaking countries, wrongly name a body part, or refer to their own body by the name generally applied to animal parts. Hearing “my foot hurts” when they hold their thigh, or “my gizzard is swollen” can be accurately interpreted when the interpreter sees on the screen how the patient holds his thigh or points at his stomach. With telephonic interpreting this would take a lot of time and many questions to the patient. Sometimes it is impossible.

Medical insurance paperwork without a translated notice informing non-English speakers they can request an interpreter for their medical appointment, and long, often uncomfortable telephonically interpreted doctor visits will cause many discouraged patients, who are not proficient in English, staying home, skipping medical appointments, and waiting until it is too late, and more expensive, to provide medical treatments. To say that healthcare services, arguably the most profitable activity in the United States, needs to cut expenses by amending Section 1557 is difficult to buy. This is the business that charges you $75 for the plastic pitcher of water you used during your hospital stay.

To the interpreter, it will mean a more difficult task, a professional practice that goes beyond interpreting and into the world of having to divine what a patient said. More difficult work, same pay, and a diminished rentability. When patients stop going to the doctor because of telephonic interpreting, when people stay away from hospitals because nobody ever told them they could have an interpreter during the medical examination, the need for interpreters will plummet. If implemented, on top of the thousands of deaths it will cause, HHS decision to eliminate right to an interpreter translated written notices, and to replace VRI with a telephone line will be remembered as the decision that killed healthcare interpreting as a profitable practice.

If you are a practicing immigration court or healthcare interpreter, and you want to continue in your filed, working in a fulfilling profession that makes you a nice profit, join the activists working on behalf of immigrants, patients, immigration attorneys associations, the immigration judges union, and healthcare rights activists, and share with them your perspective, make them understand that the quality of your service will suffer because of reasons with nothing to do with the way you practice your craft; explain to them that less profitability will be the easiest way to show the door to the best interpreters practicing immigration and healthcare, leaving only (with a few exceptions) those of a lesser quality and professionalism. Share stories like the ones I have included here. I now ask you to tell us what are you doing as a contingency strategy if profitability leaves immigration court and healthcare interpreting.

Interpreters need this from a city more than anything else.

August 20, 2019 § 5 Comments

Dear Colleagues:

My job takes me to many places all over the world, this means constant traveling by air, and sometimes by land. Transportation is very important and it is key to my performance as a professional interpreter. Recently, some of my travels have taken me to three continents where I have attended professional conferences where I saw many of my friends and favorite colleagues. As always, the conversation took us to a common topic: traveling. We shared how we got to these conferences, and then I realized that most interpreters I know live in a market at least two-flights away from conferences, business meetings, and international events. They all had to travel longer and spent more hours at airports waiting for connecting flights. I immediately thought of how difficult it must be for them to get to an assignment. This is something I rarely considered before; they took twice as long to get to that interpreting booth they were now sharing with me.

I have lived in big and small markets. The difference is huge. We always think of small markets as unattractive for a professional career as an interpreter because of lack of opportunities: no assignments, no venues, no events; sometimes we also discard them due to the shortage of interpreters in less frequently used languages.  These are all valid reasons not to live in such markets when your expectations are to find work where you live, but these markets are less than ideal for those willing to travel.

Living in a small market means you have to catch a plane to an airport that is hub to the airline you will fly, switch planes, wait for hours at the airport until it is time for your connection, and then you finally arrive. Some interpreters would even have it more difficult as they have to take three planes, or drive to the first airport from a smaller town where they live. Sometimes this means an additional travel day than those who will get to the assignment from a big city. These colleagues will likely travel on the first airline available because their market does not give them any options, therefore, they will be less likely to achieve airline status.

The biggest disadvantage for these interpreters is their availability. They cannot take as many assignments because it takes too long to get to the venue; and even when they arrive, they will be more tired than their colleagues who took a direct flight and slept on the plane, avoided the stress associated with catching connecting flights, and will have a much better chance to find their luggage at their destination than those whose bags had to be transferred from plane to plane. This is also very important for interpreters who work business negotiations and often need to be somewhere far away on short notice.

For all the professional reasons above, and mainly, because of its airports and geographical location, I chose Chicago as my operations center. The city has two of the largest, busiest airports in the world, and especially O’Hare International Airport offers me options no other airport can offer me in the United States. Chicago is the only city in the United States, and one of only five in the world (London, Johannesburg, Doha, and Dubai) with direct flights to all continents except Antarctica (https://www.travelandleisure.com/travel-news/chicago-international-flights). It is hub to the two biggest airlines in the world: #1 American Airlines, and #2 United Airlines; it is hub to the biggest discount airline in North America: Southwest Airlines, and it is a focus city for Frontier Airlines and Spirit Airlines, and; O’Hare International Airport is considered America’s best-connected airport.

These are the top ten airports with the most connectivity:

  • London Heathrow Airport
  • Frankfurt Airport
  • Amsterdam Airport Schiphol
  • Chicago O’Hare International Airport
  • Toronto Pearson International Airport
  • Singapore Changi Airport
  • Soekarno-Hatta International Airport, Jakarta
  • Hartsfield-Jackson Atlanta International Airport
  • Kuala Lumpur International Airport
  • Charles de Gaulle Airport, Paris

As professional interpreters, we need to get to the place of the assignment stress-free, and as soon as possible. Traveling wears out your body, it tires your brain. We need to be at the site of the assignment rested and mentally sharp. Direct flights help us do that. Even with the growth of Remote Simultaneous Interpreting (RSI) big cities will continue to have a competitive advantage over smaller population centers. Shortage of interpreters in many languages other than Spanish and other Western European languages; and lack of facilities where (RSI) interpreters can go to a virtual booth and work side by side with a colleague and a technician, will limit the options of these interpreters in outline areas. I personally do RSI, but I will not do it at home, without a boothmate and on-site technical support, left to my own technical skills to troubleshoot a problem, and hoping for the best as far as internet speed, connectivity, background noises, etc.

The way to get to the next professional level must include living in a big city, and to succeed in the private sector, you need the competitive advantage of having an airport that puts you one flight away from practically everywhere in the world. I now invite you to please share your comments on this important issue.

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