A client’s message on hiring interpreters abroad

October 6, 2021 § 8 Comments

Dear colleagues:

I am about to share a personal experience with a client that, in my opinion, has value. I understand what you are about to read may upset some of you. I do not write it to offend anybody. I just ask you to read the post until the end, and reflect on the words of this client who should remain anonymous although he knows of this article.

During one of the in-person interpretation jobs I have done during the pandemic I had the opportunity to meet a very interesting individual who is now my client. It all started with an email asking for my availability for an in-person conference after indoor activities, observing all public health security measures, were allowed again. We exchanged a few emails, signed a contract and two weeks later I was at the venue some five hours before the event.

As soon as I arrived, I noticed the portable booths were not installed in a place convenient to the interpreters so I approached the person who seemed in charge of preparations. I explained we needed to move the booths and asked them to do so. I was told they would do it as there was plenty of time before the public arrived, but they needed the “go ahead” from their boss due in the building any minute. I waited for about fifteen minutes before the boss arrived.

He immediately approved the change and asked me if we could spend a few minutes talking about my services. We moved to an adjacent room and over a cup of coffee we talked for over an hour. He told me they had held two events remotely in the past twelve months and they were excited to be back face to face. I asked if they had interpretation for those two events and he explained they had hired a company to interpret, but he was not sure he wanted to continue working with this business, so he went shopping for interpreting services and found me. I listen to what he had to say about his company and his expectations for the interpreter team; next, instead of wasting his valuable time teaching him we are interpreters, not translators, or explaining to him why interpreting is so difficult (I have never met a lawyer or a physician who explains how tough Constitutional Law is, or how sophisticated is human physiology), I asked a lot of questions to have a better picture of their needs and that way decide how to support their events better.

He shared that the interpretation had been average but not what they expected. He told me at some point the interpreters seemed confused and the audience complained about sound quality and rendition. He told me who he hired and he also said the interpreters were working from abroad. He was surprised the interpreter team was not based in the United States. I explained how many agencies and platforms are using interpreters based somewhere else as this reduces their costs and increase their profit. I told him we had the same problem before the pandemic as some agencies would bring interpreters from overseas, often without getting a work visa, arriving in the country on a tourist/business visitor visa (B1/B2) or as part of a Visa Waiver Program (VWPP) if they were from a country covered by it. When entering the country, they would not disclose the purpose of their visit to the authorities. These interpreters would work for a lower fee, stay two or three in the same hotel room, and work under conditions American interpreters would not accept. I told him how these interpreters, many more of them now, hired by direct clients, language services agencies, or remote interpretation platforms (through their chosen business model to appear as if they were independent from the hiring entity) are now doing distance interpreting from developing markets, working for fees lower than interpreters in developed markets, and under conditions inacceptable in Western Europe and the United States such as longer hours, interpreting solo, working without previous dry runs, and with no legal protections.

The client, a top-level executive of a major corporation, paused for a minute and added: “You know, I am in a business where many follow the same practice. They hire people who are in the United States without a legal immigration status, pay them little, and offer them zero benefits. It is illegal, but they do it anyway because it is profitable. They argue Americans would not do farm, construction, or hospitality work, and they are right. Nobody in their right mind would work under such conditions. They take advantage of these immigrants because they know they need the money to send back home…”

I was about to agree with his words when he continued speaking: “…I see the same thing now. These interpreters don’t come to our country. They remain in Latin America or Eastern Europe, but they are treated the same, and for the same reasons. That is wrong. I am glad I had this chat with you because from now on we will only hire interpreters who live in the United States. That is what we do with our employees, everybody needs to have papers to work here…”

I told him I have nothing against my colleagues abroad, I explained many are excellent interpreters, and I have no problem working remotely with them as long as they do not accept lower fees or sub-standard working conditions by Western World standards. I finished my conversation telling him I hoped he would be happy with the interpretation service we were about to provide, and asked him to please hire me time and again for in-person and distance events where only U.S. based interpreters, or interpreters abroad working for the same pay and conditions as those in the country would work.  

That evening after the event, I thought of my new client’s words. I was happy he understood our situation as interpreters in the industrialized world, and I reflected on how I had never seen what he just showed me: Those who hire interpreters abroad do it because our colleagues agree to take little money and poor work conditions with no benefits or legal protection. These industrialized world direct clients, agencies and platforms are hiring people who could not work in the United States or Western Europe if the events were held in-person, because when working remotely they can get away with their practice of paying low fees, offering remote solo assignments, asking interpreters to work many hours remotely, not paying royalties when profiting from recorded interpretations of events, and providing no legal protection if a work-related injury occurs, such as temporary or permanent disability due to acoustic shock for example. All of our colleagues in these countries, many first-class interpreters, need the money, more so now because of the pandemic, and those hiring them are maximizing their profits by taking advantage of such circumstances. When questioned about these practices, some of these entities argue that a lower fee may not be considered appropriate in the U.S. or Western Europe, but in the countries where these interpreters live it is good income. “It is good for them.” That explanation is demeaning as it is telling our colleagues: “We know you know we dine at Three-Michelin Star restaurants, but McDonald’s is good enough for you.”      Conference interpreters and those community interpreters in unregulated fields are at a higher risk of this exploitation than community interpreters who require a certification or license to work like court and healthcare interpreters. My client made me think and notice certain things I had not paid attention to before, such as the permanent recruitment campaign by some of these entities in the developing world while nobody is doing a thing to stop it. In my case, I got two benefits from my conversation with this client: I now explain to clients, colleagues and students the ugly side of these practices, and I got a solid, good new client who has hired me on another two occasions after that first event. I now ask you to share your thoughts, and please do not send comments defending the agencies or platforms. Unlike most interpreters, they have their own media outlets to do so.

Will greed win over quality medical interpreting in the middle of a pandemic?

September 9, 2021 § 4 Comments

Dear colleagues:

On May 15, 2021 the Certification Commission for Healthcare Interpreters (CCHI) released a study suggesting that an English-to-English exam might solve the shortage of healthcare interpreters in what they call “languages of lesser diffusion,” meaning languages other than Spanish, Arabic or Mandarin. The reason for this “sui-generis” affirmation is very simple: developing actual interpretation exams to test candidates on simultaneous and consecutive interpreting, and sight translation in both: source and target languages would be too expensive and therefore not profitable. Interesting solution: examine candidates’ English language skills (reading comprehension, medical concepts, fill-in the blanks, and what they consider can show the candidate’s “potential correlation with overall interpreting ability”: “listening comprehension.”) An English only exam will catapult an individual into an E.R. to perform as an interpreter without ever testing on interpretation!

What about native English speakers, who in the study scored an average of 87.9% compared to non-native speakers, who scored an average of 76.6%? No problem, says CCHI; passing score is 60% and Spanish language interpreters will continue to take the interpretation exam already in existence. I suppose the expectation might be that people who speak other “languages of lesser diffusion” in the United States have a higher academic background and their English proficiency is higher. Another point that makes this “solution” attractive is that most interpreter encounters in hospitals, offices and emergency rooms involve Spanish speakers, which brings the possibility of lawsuits for interpreter malpractice to a low, manageable incidence. I would add that many people needing interpreting services will not even consider a lawsuit because of ignorance, fear or immigration status. The good news: CCHI concluded that although this English-to-English exam option “is a promising measure…(it)…requires additional revision and piloting prior to use for high-stakes testing.” (https://slator.com/can-a-monolingual-oral-exam-level-the-playing-field-for-certifying-us-interpreters/)

Reading of this report and the article on Slator got me thinking about the current status of healthcare interpreting in the Covid-19 pandemic. How long will the American healthcare system ignore that the country is everyday more diverse and in need of professional, well-prepared healthcare interpreters in all languages? The answer is difficult and easy at the same time.

A difficult answer.

It is difficult because we live in a reality where every day, American patients face a system with very few capable healthcare interpreters, most in a handful of language combinations, and practically all of them in large and middle-sized cities. The two healthcare certification programs have poor exams. One of them does not even test simultaneous interpreting, and the other tests a candidates’ simultaneous skills with two 2-minute-long vignettes (one in English and the other in the second language). Consecutive skills are also tested at a very basic level with four vignettes of twenty-four 35 or fewer-words “utterances” each. It is impossible to assess somebody interpreting skills with such an exam after just 40 hours of interpreter training. (https://cchicertification.org/uploads/CHI_Exam_Structure-Interface-2020.pdf).

Except for those interpreters with an academic background or prepared on their own because they care about the service they provide, the current system provides a warm body, or a face on a screen, not a healthcare interpreter. Because the motivation is a robust profit, it is conceived and designed to protect the interests of insurance companies, hospital shareholders, and language services agencies. It has been structured to project the false impression these entities are complying with the spirit of the law; It is not designed to protect the physician or the patient.  

In 1974 the United States Supreme Court ruled that failing to provide language support for someone with limited English proficiency is a form of discrimination on the basis of national origin (https://www.federalregister.gov/documents/2000/08/30/00-22140/title-vi-of-the-civil-rights-act-of-1964-policy-guidance-on-the-prohibition-against-national-origin).  The ruling was later broadened and implemented by the Americans with Disabilities Act (ADA) (https://www.ada.gov/effective-comm.htm) and the Affordable Care Act (ACA) commonly known as “Obamacare.” (https://www.hhs.gov/sites/default/files/1557-fs-lep-508.pdf) This legislation specify that healthcare organizations must offer qualified medical interpreters for patients of limited English proficiency and those who are deaf or hard of hearing.

An easy answer.

Despite the reality we face, the answer to the question above is easily attainable because the healthcare industry has immense financial resources and a system that lets them capture money at a scale no other industry can.

The healthcare sector deals with the lives and quality of living of all individuals present in the United States. Their reason to exist is to save lives, not to produce ever-growing dividends to its shareholders every year. This is an industry that spends unimaginable amounts of money in medical equipment, state-of-the-art technology, physicians, surgeons, nurses, therapists, researchers, attorneys, and managerial staff salaries. New expensive hospitals, medical office buildings, clinics, laboratories, and rehab centers are built all the time. This industry can spend top money in those sectors because it is good for business. It is an investment that produces a profit. I am not even scratching the surface of these expenses, but even if we ignore the money spent in food, gear, vehicles (land and air), utilities, clerical staff, janitorial staff, and medical aide positions, we can safely conclude this is an industry that knows how to spend money when an expense is viewed as an investment that will produce a financial benefit.

Designing good medical interpreter exams in many languages is expensive, paying professional-level fees to healthcare interpreters will cost money, managing a continuing education program will not be cheap, but the healthcare sector cannot cry poverty. They have the funds to do it. It is incomprehensible how a business that bankrupts its patients after one surgery or a chronic disease can argue with a straight face, they can only pay 30 to 50 dollars an hour to a medical interpreter. This is an industry that charges you fifty dollars for a plastic pitcher of water or twenty dollars for a box of tissue they replace every day.

Quality interpreting, and living up to the spirit of the law, cannot happen when an organization spends money to look for shortcuts such as testing English-to-English in an interpreting program. Only the promise of a professional income will attract the best minds to healthcare interpreting. Current conditions, including low pay, an agency-run system, and searching for shortcuts to go around the law will never produce quality interpreters.

If those deciding understand good professional healthcare interpreters are an investment as valuable as good physicians, surgeons and nurses, the solution can begin immediately. Designing and administering a quality interpretation exam will take time, getting colleges and universities to start interpreting programs that include medical interpreting will not be easy, but there are steps that can improve the level of interpreting services right away.   

A higher pay, comparable to that of conference interpreters will immediately attract top interpreters in all languages, at least temporarily or part-time to the field. Many top interpreters see the need for quality services during the pandemic, and they feel a need to help, but they have to make a living and healthcare interpreter fees do not meet the mark.

Instead of thinking of English-to-English exams to create an illusion they are forming interpreters, stakeholders should recruit native speakers of languages where interpreters are hard to find, but they must stop looking for “ad-hoc” interpreters in restaurant kitchens and hotel cleaning crews, and start talking to college students and professors, to scientists and physicians from those countries who now practice in the United States. With current technology, hospitals should look for their interpreters among the interpreter community in the country where a language is spoken and retain their services to interpret remotely, instead of opening massive call centers in developing countries, using the technology to generate a higher profit instead of better quality.  

Hospital Boards must find the money and allocate it to interpreting services. In these cases, such as Medicaid and others, the cost of interpreter services should be considered an operating expense. Insurers do not reimburse for nursing and ancillary staff. Hospitals and practices pay their salaries.

Payers may also benefit by covering interpreter services. Although data are limited according to the Journal of the American Medical Association Forum, studies suggest that when physicians struggle to communicate with patients, they are more likely to order unnecessary tests and treatments. This not only puts patients at increased risk, but also directly increases payer spending. Limited English proficiency patients may need care more frequently or seek treatment in more expensive settings, such as the emergency room, when they cannot communicate with primary care providers. Similar to insurers in fee-for-service arrangements, risk-bearing provider groups in alternative payment models face a similar incentive to curtail unnecessary or wasteful utilization. Poor interpreting services will also result in malpractice lawsuits against hospitals, language service providers, insurance companies and medical staff. In the long run, by far, this makes investing in quality interpreter services and interpreting education/certification programs a smaller expense. “Paying for interpreter services, from cost-based reimbursement, to their inclusion in prospective payment models, to insurer-led contracting of remote interpreters, would not only address the disparities exposed by the pandemic, but also help support practices facing financial peril due to the pandemic.” (https://jamanetwork.com/journals/jama-health-forum/fullarticle/2771859) It is time to grow up and stand up to the stakeholders in the healthcare sector; it is time to unmask the real intentions of language service providers who take advantage of often-poorly prepared interpreters to get a profit. It is time to have a serious healthcare interpreter certification exam that really tests the candidate’s interpreting skills. We need university and college programs, and a different recruitment system led by hospitals and insurance companies not multinational interpreting agencies, or ill-prepared small local players. Interpreters cannot be made in 40 hours and we can’t have newly trained interpreters learning at the cost of real patients’ safety. The pandemic showed us the importance of healthcare interpreting, let’s seize the opportunity to professionalize it.

How COVID-19 affected interpreting.

February 18, 2021 § 6 Comments

Dear Colleagues:

This is an article I wrote for the ITI. It was published several months ago, and I now reproduce it on my blog:

The pandemic has been an eye-opener on the future of the profession, and an opportunity to assess everything I was doing right before this crisis. During the last couple of months, I have strengthened my professional bond with my direct clients. Because of the uncertain future, and complicated present, I saw the need to contact my best clients with three objectives: To reassured them I am here to assist them at this time; to show them empathy and remind them I am going through the same difficulties they are facing to remain viable; and to advise them on their best options to deal with urgent matters using RSI until they meet in person again. COVID-19 showed me I did the right thing years ago when I looked for direct clients instead of waiting for the agencies to contact me. I validate this decision every time I hear how agencies are trying to lower interpreting fees; or how they are taking advantage by recruiting desperate or inexperienced interpreters willing to be paid by the minute. I see there is an RSI hype that, from the platform’s perspective is a total success. You can hardly spend a minute on social media without running into an interpreter bragging about their newly acquired skill. Unfortunately, I see how many of these colleagues believe that learning the platform translates into assignments and income. I feel sorry for them because nobody reminded them interpreters get hired based on the quality of their work and their professional experience. It breaks my heart to see how many are spending the limited money they have on expensive microphones, headsets, and even soundproof rooms. Isolation made me appreciate things I never considered before: genuine solidarity among professional colleagues, human contact, my time in the booth, talking to the client face to face, touring a venue before the event, crowded airports, hotel bars after the event, shaking the hand of a good technician in appreciation for making me sound good. Interpreters are social beings and there are many cultures in the world that will demand in-person conferences and meetings when it is safe to do it. Before the virus, RSI was a small business; now tech giants are pouring in their resources. It may be a matter of time before the RSI platforms interpreters are talking about are Microsoft, Google, and Apple. Finally, I learned two lessons: Some professional associations are helping us through these ugly days while others prioritized money over humans and are forging ahead with expensive conferences no one will attend. I learned RSI will get better every day and it will remain the choice for small and preliminary meetings. It will also be used by companies that could not afford in-person events before. We must decide the professional fees and work conditions we need and want. It must be the interpreter who gets the client, not the platform. If we do our job, there will be a bigger pie for all interpreters.

Interpreters in the driver’s seat: Distance interpreting need not be from home.

December 7, 2020 § 4 Comments

Dear Colleagues:

Conditions worldwide continue to keep us isolated. Lack of travel, conferences, and all human gatherings have left us without in-person interpreting work, and business, government, and scientific needs have pushed all events that could not be cancelled, or postponed any longer, to remote meetings. By now, most interpreters have worked with distance interpreting platforms, or at least some other less desirable remote option. RSI Platforms have aggressively pursued all markets, and language agencies have found and adopted a way to remain in business while increasing their margins by hiring less-experienced interpreters from developing countries willing to work for fees lower than well-established, renowned colleagues from developed economies. To many of these newcomers to the profession, distance interpreting from home does not look like a problem, and adding the roles of unpaid technician, mechanic, and telephone operator does not seem out of place. They have not work under other conditions.

The rest of us have adapted to distance interpreting; our previous work in the booth lets us see what different platforms offer, and what they do not. With a constructive, critical eye, we can opine as to the better platforms depending on the assignment. We can also understand the enormity of the challenge, the very serious liability exposure, and the added cognitive load that may affect the way we provide our interpreting services.

Platforms and agencies have asked us to interpret from home, and to do it, we had to invest on equipment, training, and a physical space within our homes. Some colleagues had to pass on this work because of where they live. If you cannot avoid a noisy environment you are out of luck, regardless of your interpreting knowledge and skill.

Stressful weeks, dissatisfied clients, and lawsuits can be minimized (not eliminated) by working from a hub. Distance interpreting is not as reliable, and its quality is not as good as in-person work, but there is a world of difference between interpreting from home: by yourself, without a boothmate, with no technical support, and praying the neighbor does not mow the lawn during the conference, and working from a hub with a boothmate (for now) in the booth next door, a technician on site, and all the hardware and software needed to provide the service successfully. Because of the pandemic, interpreters in many countries cannot travel to the hub, even if in the same city, so interpreting from home continues as an in-extremis solution, but even with these restrictions lifted, those colleagues not living in big cities where hubs are will not take advantage of this option. Interpreters in hub cities will also face the obstacle of platform-run hubs where they will always be limited to certain platforms, hardware, and working conditions such as agency or platform-imposed boothmates and lower fees.

The outlook looks grim, but it need not be. There may be a solution.

Like everyone else, most of my work this year has been from home. Pandemic restrictions, and health concerns have kept me in my place for nine months; however, I did not have to do distance interpreting from home twice. That opened my eyes.

Earlier this year, a client hired me to do a multiple day event for one of the largest firms in the world to take place live from many countries around the world in several continents. The assignment would require interpreting services in four languages and relay interpreting would be needed.

This was too big of an event to organize a group of colleagues to work from their home over Zoom and a combination of social media platforms and telephone lines to hear boothmates and do relay. It was clear the complexity of the event required professional technical support. To avoid the solution above, there seemed one option: The client would need to choose one of the local hubs for the event. The problem was that picking a hub would mean using the platform they offered, and having to negotiate the interpreter roster as some hubs push for the interpreters in their “lists.”

Faced with these facts, we brainstormed long and hard, and suddenly, a solution emerged. We live in a big city where many movies and TV shows are filmed; many artists record their music here also, and there are interpreting equipment companies that have suffered even more that interpreters during this conference-free Covid season. We realized that these studios have the infrastructure to hold a multi-lingual interpreting event: physical facilities such as soundproof stages and studios; sound and video equipment with many consoles and tons of microphones, monitors, computers, etc.; and technical staff with years of experience in show business. Not exactly as working with interpreters in the booth, but with enough knowledge and skills to catch up quickly. I even knew some from voice-over and TV interpreting work.

We contacted one studio and voila! They agreed. The cost was way lower than a traditional hub, and they were flexible and eager to learn. They had been dark most of the year, and the staff had been out-of-work, struggling to make ends meet on unemployment insurance checks.

First, we explained our needs; not just our technical needs for the event, but first our public health conditions. There were no problems, the studios underwent a deep cleaning process, ventilation was brought up to health department standards, everybody’s temperature was checked, and we all answered health-related questions before entering the facility, there were plenty of sinks to wash our hands as needed, hand sanitizer was found at every interpreting booth, office, and technician station, and everyone wore masks all the time.

There was a learning curve, but they were quick learners. At first, they expected our work to be similar to a voice-over assignment, and they thought the event would be recorded with the possibility of editing picks. It was explained to them the event would be broadcasted live to many time zones around the world; we put them in touch with the broadcasting company that would provide that service, and I happily saw how the spoke the same language as far as cameras, lighting, sound at the two venues where the speakers would be addressing the audience from, and so on. All interpreters worked from individual booths built with plexiglass dividers so we could see each other and communicate during the rendition. Even during the breaks and lunch time all interpreters socialized keeping a safe distance from each other and separated by plexiglass dividers so we could eat without wearing masks.

The experience was great and since then I have spoken to other studios in my area willing to do the same when the opportunity arises. This temporary hub solution is great because it keeps interpreters in the driver’s seat, not the platforms, not the agencies. We can select our trusted technicians and pick our interpreting team. This brings top interpreting services to the client, reduces interpreters’ stress, liability, and cognitive load during the event, and because you may choose the interpreting platform that better suits the needs of that event, it saves the client money. Distance interpreting as it should be: between interpreters and direct clients, with platforms playing their real supporting, not protagonist, role, and without agencies.

I understand this solution works for all of us who live in big cities, and even some midsize cities with movie, TV, or recording studios, but even towns without these facilities, or big cities where studios are not willing to work with us can create a temporary hub for an event if they have a conference interpreting equipment busines in town. Some of us have spoken to one of such companies in our area, and we have agreed to create a temporary hub whenever it is needed at the company’s warehouse where they can easily erect the same temporary booths we have used at hotels and convention centers for years. Here we will even work with the same trusted technician friends who know us personally from other assignments.

As interpreters we should control our profession and the way we provide our services. Relinquishing these functions to other supporting actors will diminish the quality of the interpreting services, and will affect interpreters’ fees and working conditions. I now invite you to share your opinions and other possible solutions to make distance interpreting better for the client, and safer for the interpreter.

Interpreting political debates: Preparation and rendition.

September 23, 2020 § 6 Comments

Dear colleagues:

Every two years we have elections in the United States. Generally, the candidates of the two main political parties (Republicans and Democrats) debate on TV a few weeks before the general election, usually held on the first Tuesday in November.  Every four years the country elects a president and vice-president, and every two years Americans vote to renew the United States House of Representatives (425 members) and one-third of the United States Senate (33 or 34 Senate seats depending on the cycle because there are 100 Senators) Along with these national offices, many states elect governors, state legislators, and other local officials.  Earlier in those election years, each party holds primary elections to pick their candidates to face the other party’s candidate in the general election. There are political debates within each party before the primaries.  While Presidential debates are broadcasted throughout the United States on national TV, debates for State and local-level office are transmitted by local TV stations. Because the population of the United States is very diverse and complex, many voters do not speak English, or at least they do not understand it well enough to comprehend a candidate’s platform or position regarding specific issues.  Add to this landscape that many regions of the United States have very important concentrations of people from a particular nationality or ethnicity that may have issues relevant to their community even when they may not be as important for the general population. This happens with Hispanics and some other groups, and because of the number of people interested in a particular issue, there are debates specifically geared to these populations, often held in English because that is the language of the candidates, but organized and broadcasted by foreign language organizations and networks.  This exercise in democracy means we as interpreters are quite busy during political season.

Because of the number of elections and debates, primary elections require more interpreters than a general election; also, due to the regional nature of a primary election, these debates are normally held in smaller towns and cities, increasing the practice of using the services of local interpreters.

Before the pandemic, in some States the primary season took place as always, but others had to adjust to debates without a studio audience, and interpreters working from home instead of the event’s venue or the TV studios. During my career, I have traveled to many cities and towns all over the country to interpret political debates in elections of all types: presidents, governors, senators, U.S. House members, local legislators, and mayors.  Most debates have been live, in almost all I have interpreted for the T.V. broadcast, but there have been recorded debates and some radio broadcasts. I usually run into the same colleagues when interpreting a debate: the same local professionals, or the same national interpreters (meaning interpreters like me, who by decision of the organizers or the networks, are brought in from a different city) for the races with a higher profile, but sometimes you get to work with a new colleague. As I watched some of my new colleagues prepare for a debate and deliver their services, I reflected on the things we need to do to succeed at this very important and difficult type of interpretation.  These are some ideas on things we should do and avoid when getting ready to interpret a political debate from home or at the TV or radio station.

  • Know the political system. One thing that will help you as an interpreter is to know why you are there. It is crucial to understand why we have primary and general elections in the United States. We as interpreters will do a better job if we know who can run and who can vote in the election. This requires some research and study as every state is different. In some states voters must be registered with the political party to vote in the primary, while other states hold open primaries where anybody, as long as they are American citizens, can vote. Some states have early voting, others have absentee ballots and many states will allow you to mail in your vote due to the Covid-19 pandemic. It is crucial to study the election system of the place where the interpreter will work.  The more states you work at, the more you have to research and study.
  • Know basic local and national legislation and politics. When interpreting a state legislators’ debate it is essential to know how is the state government structured: Does it have a unicameral or bicameral system? Are legislators full or part-time? Can governors be reelected? Are there other political parties in that state? A well-prepared interpreter needs to know the answer to these and similar questions.
  • Know the most relevant issues and people at the national level and in that state, county, or city. Most questions during Statewide and local office political debates concern local matters, not national issues; a professional interpreter must become acquainted with local affairs. Read national and local newspapers, watch and listen to national and local newscasts and political shows, and search the web. The shortest way to embarrassment is not to know a local topic or a local politician, government official or celebrity when they pop up during a debate. Know your national and local issues. It is a must to know if water shortage, a bad economy, a corruption scandal, a referendum, the names of local politicians (governor, lieutenant governor if the state has one, State House speaker, chief justice of the State Supreme Court, leader of the State Senate) or any other local matter is THE issue in that part of the country.
  • Know basic history and geography of the United States and that state, and please know the main streets and landmarks of the region. There is nothing worse than interpreting a debate and suddenly, struggle with the name of a county or a town because you did not do your homework. Have a map handy if you need to. Learn the names of rivers and mountains, memorize the names of the Native-American nations or pueblos in that state.
  • Know your candidates. Study their bios, read about their ideology and platform; learn about their public and private lives. Keep in mind you need to know about all candidates in the debate, not just the candidate you will be interpreting.
  • Know national and world current events and know your most important national and international issues if they come up during the debate either as a question or as part of an answer. Know if there is a war or an economic embargo, it is necessary to know the names of the national leaders and their party affiliation (president, vice-president, speaker of the House, Senate leader, cabinet members) and it is essential to know the names of the local neighboring leaders and world figures in the news (names of the governors of neighboring states, the prime minister of Canada and the president of Mexico, the secretary general of the United Nations and the OAS, and at least the names of the presidents, prime ministers and heads of state of the main partners, allies, and adversaries of the United States).
  • Know the rules of the debate. You need to know how long the debate will be, how much time a candidate has to answer a question and to refute another candidate, you need to know the order in which they will be questioned, who will be asking the questions and in what order. Try to find this information on line, and request it from the organizers or whoever hired you for the debate. Remember: it is a T.V. event so there is always a schedule and a program; you just need to get a copy.
  • Get acquainted with your candidate’s speech patterns, accent, tempo, and learn his/her stump speech. All candidates have one, and they gravitate towards these talking points every time they have a chance and the moderator lets them do it.  The best way to achieve this is by watching as many speeches as you can, especially previous debates, ideally on the same issues, as sometimes debates in the United States are limited to certain issues such as education, taxes, foreign policy, the economy, etc. Most candidates, unless they are brand new, have speeches and debates on You Tube or in the local T.V. stations and newspaper electronic archives; just access their websites and look for them.  At least listen to two speeches or debates of the other candidates in the debate. You will not be interpreting them, but you will be listening to them during their interaction with your candidate.
  • When possible, participate on distributing assignments to the interpreters. How good you perform may be related to the candidate you get. There are several criteria to pair an interpreter with a candidate. T.V. and radio producers like a male interpreter for a male candidate and a female interpreter for a female candidate. After that, producers pay attention to other important points that need to be considered when matching candidates and interpreters: the voice of your candidate should be as similar to your own voice as possible; but it is more important that you understand the candidate; if you are a baritone, it would be great to have a baritone candidate, but if you are from the same national origin and culture than the tenor, then you should be the tenor’s interpreter because you will get all the cultural expressions, accent, and vocabulary better than anybody else. You should also have a meeting (at least a virtual one) with your fellow interpreters so you can discuss uniform terminology, determine who will cover who if a technical problem occurs or a temporary physical inability to interpret like a coughing episode, or one of the now possible glitches when working from home (power failure, internet speed, thunderstorms, etc.) Remember, this is live radio or T.V.
  • Ask about the radio or T.V. studio where you will be working; if you are local, arrange for a visit so you become familiar with the place. Find out the equipment they will be using, see if you can take your own headphones if you prefer to use your “favorite” piece of equipment; find out if there is room for a computer or just for a tablet. Ask if you will be alone in the booth or if you will share it with other interpreters. During the health crisis you should demand your own booth so you can keep your social distance from other interpreters. Because small towns have small stations, several interpreters will likely have to share the same booth; in that case, make sure there are plans to spread up all interpreters even if working in the same big hall or studio. Talk to the station engineer or technician and agree on a set of signs so you can communicate even when you are on the air, and work out a system to communicate with them during the event if you will work from home. Generally, TV and radio stations have able, knowledgeable, and experienced tech support staff so this should not be a problem, but you have to voice your concerns because some are not familiar with the way interpreters work. Station staffers are as interested as you in the success of the event.
  • Finally, separate yourself from the candidate. Remember that you are a professional and you are there to perform a service. Leave your political ideas and opinions out of your professional work. You will have to interpret for people with a different point of view, and you will interpret attacks against politicians you admire. This cannot affect you. If you cannot get over this hurdle then everything else will be a waste. This is one of the main reasons they continue to hire some of us. Producers, organizers, and politicians know that we will be loyal to what they say and our opinions will not be noticed by anybody listening to the debate’s interpretation.

On the day of the debate, arrive early to the station or auditorium where the debate will take place, find your place and set up your gear; if working from home get computers, tablets and other equipment ready way before the event; talk to the engineer and test everything until you are comfortable with the volume, microphone, monitor, signal, internet speed, and everything else.  Get plenty of water so you do not run out during the debate. Talk to your fellow interpreters and make sure you are on the same page if there is a technical glitch or an unplanned event during the debate.  Once the debate starts, concentrate on what you are doing and ignore everything else. You will need all your senses because remember: there is no team interpreting, all other interpreters are assigned to another individual, it is live T.V. and if you count the live broadcast and the news clips shown for weeks, there could be hundreds of thousands (if not millions) watching your work.  If you enjoyed the experience and if you did a good job there will be more opportunities and you will have enhanced your versatility within the profession.

I hope these tips will be useful to those of you in the United States and all other countries where there are political debates, and I invite you to share with the rest of us your comments, experiences, and tips.

Court interpreters’ priorities: Their health and to interpret.

August 12, 2020 § 16 Comments

Dear Colleagues:

Although we are still in the middle of a world-wide pandemic, I have heard from several colleagues that some courts in the United States, and elsewhere, are back in session and they are asking court interpreters to attend in-person hearings. Courts may have their reasons to reopen, but I think is a bad idea for interpreters to answer the call at this time. Covid-19 is very contagious and continues to spread all over the United States and many other countries. This is not the time to risk our health, and perhaps our future, to make the not-so-good court interpreter fees. Technology is such that courthouses can hold virtual hearings, or distance interpreting if they want to have in-person sessions. There are solutions for all judicial district budgets, from fancy distance interpreting platforms, to Zoom, to a simple over-the-phone interpretation with 3-way calling and a speaker phone. Federal courts have provided over the phone interpretation in certain court appearances for many years.  Most hearings are short appearances that do not justify risking the interpreter. As for more complex evidentiary hearings and trials, just as conferences have temporarily migrated to this modality, distance interpreting can happen with a few adjustments. If in-person court interpreting is a bad idea right now, in-person interpreting at a detention center, jail or prison, is out of the question. At least in the United States, detention facilities are at the top of places where more Covid-19 cases have been detected.

Court interpreters provide services in accordance to the law and a code of ethics. Neither of them compels interpreters to put their lives at risk just to interpret for a hearing that could happen virtually. I urge you all to refuse in-person interpreting at courthouses and detention centers at this time. Advise judges, attorneys, and court administrators on the available options during the emergency. If after your explanation they insist on having interpreters appearing in person during the Covid-19 pandemic, please decline the assignment. It is obvious your life and health are not a priority for that organization; why should you put them at the top of your clients’ list?

Do not worry about the parties needing interpreting services. That is the attorney’s responsibility. Not yours.

Unfortunately, some of you will sadly agree to physically appear in court to interpret for defendants, plaintiffs, witnesses, and victims. If so, at least demand the following from the courts:

All in-person interpreting must be done with portable cordless equipment. Many courthouses already use it, and for those who do not, explain to judges and administrators this is the same equipment tour guides use. Courts should provide personal transmitters to all staff and regular independent contractor interpreters, and interpreters should take care of the transmitter and take it with them at the end of the day. If this is impossible (although these devises are very affordable) then ask the courthouse to keep them clean and safe, and separate from the receivers the parties will use. Interpreters should always have their own personal microphone (whether it is provided by the court or they purchase it on their own). Ask the receivers be kept in individual plastic baggies, and have the individual using the receiver open the bag and put the devise back in the baggie after the hearing. Never handle the receiver. Ask the court to notify all parties needing interpreting services to bring their own earphones (they can use their mobile phone’s if they are wired). The courthouse should have disposable earphones in stock for those who forgot to bring their own. Earphones are inexpensive and can be thrown away after each hearing.

Finally, interpreters should never disinfect the portable equipment. This is a dangerous chore, you do not get paid to do it, and it is not your job. Disinfecting the equipment goes against all federal and state court interpreter rules of ethics:

“Canon 7: Scope of Practice. An interpreter for a LEP participant in any legal proceeding, or for an LEP party in a court-ordered program, must provide only interpreting or translating services. The interpreter must not give legal advice, express personal opinions to individuals for whom interpreting services are being provided, or engage in other activities that may be construed to constitute a service other than interpreting or translating.”  All states include this canon in their code of ethics (sometimes the number is different). Interpreting equipment should be cleaned and disinfected by the same people who clean and disinfect everything else in the courtroom.

If you are interpreting in person for an agency or for a direct private client, you must follow the same practices. The agency should assume the courthouse duties. As for your preferred direct clients who you could not talk out of an in-person appearance, use your own personal equipment. If you don’t have it, buy it. Do not borrow the courthouse’s. You do not know how clean it is. I would also add the following when dealing with direct clients using my own equipment: Have disposable latex gloves available for you and the person using the equipment. That way you may assist your direct client with the receiver unit if needed. Have spare disposable earphones available if your clients forgot to bring their own. I suggest you use the earphones you get on the plane for free and you never use because you have your own. The protocol for jail visits is: No jail visits under any circumstance. Period.

Even with equipment, maintain a safe distance between you and the person you are interpreting for. No sitting next to the client. Always use and demand others use facemasks. The sound quality is not the best, but removing the mask to interpret is too dangerous. I suggest you wear a mask that ties or has an elastic that goes around your head instead of the ones you wear on your ears. They are more comfortable and stay in place even if you are speaking,

Most judges are rational people of good moral character, but I have heard of some cases when a judge has ordered the interpreter to remove the mask, get closer to the person who needs an interpreter, and other dangerous actions. If so, try to persuade the judge, if that fails, ask for a recess and try to get the court administrator to see the situation from your viewpoint. If this does not work, or if the judge does not let you speak, or you cannot access the administrator, excuse yourself.

State you cannot fulfill your duty as a court interpreter to interpret the totality of what is being said in court because you cannot concentrate on the hearing when you know the judge is putting you in a dangerous situation. Put it on the record, and leave. If the judge does not allow you to leave the courtroom, or threatens you with a contempt order, then clearly put on the record for a second time the same explanation you already gave, and clearly state you are being ordered to interpret even though the rendition will be incomplete, that you are being held against your will, and that you are respectfully giving notice to the judge that if because of his order you get infected, you will bring legal action against the court and personally against the judge. Do not be afraid. You are not doing anything wrong.

On top of all that, I would never interpret in that Judge’s court again.

There are other things we can do as interpreters to protect ourselves in the rare case we end up in front of a judge that forces you to interpret and do things that risk your health and maybe your life.

You can file a complaint with the circuit court (if a federal case) or the court of appeals with jurisdiction over the judge. In federal cases, this is done according to the Judicial Conduct and Disability Act of 1980 (28 USC §351-364) and the Rules for Judicial Conduct and Judicial Disability Proceedings.

If federal, you can send a letter describing the judge’s conduct to the Federal Judges Association (FJA) (https://www.federaljudgesassoc.org) or to the State’s judges association in local matters.

Send a letter for publication on the American Bar Association (ABA) Journal Magazine, or to the State Bar Bulletin so attorneys and others learn of the incident and apply pressure on this individual.

Contact your local non-English radio and TV stations (for Spanish speakers Telemundo, Univision and Azteca America) and suggest an investigative report on how this judge is putting those who appear before him or her, and need interpreting services, at risk during the pandemic.

You can also talk to an attorney and explore the possibility of a lawsuit against the judge and courthouse for negligence.

Finally, write a letter to that courthouse’s chief judge and court administrator informing them that, regardless of the outcome, you will never work in that courtroom again. The letter should detail everything the judge said and did, including past episodes witnessed by you. A person with such a bad attitude did other bad things before.

Court interpreters perform an essential job for the administration of justice, everyone who needs an interpreter should get one, but certain things are above the job; one of them that should always come first is our health. I now ask you to share with us your in-person court experiences, in the United States or elsewhere, during the pandemic.

How to survive COVID-19 and get ready for what is next.

April 7, 2020 § 8 Comments

Dear Colleagues:

During these weeks of confinement, we have been bombarded with phone calls and emails directed to us as professionals. Most of us are constantly getting emails asking us to reduce our professional fees (“rates” as they are referred to by agencies), to charge our interpreting services by the minute, to register for a webinar, to enroll in a program, to buy software, hardware, or a remote interpreting platform. We get emails and read articles basically telling us that in-person work is gone forever. We get communications from somebody assuring us that, despite these changes, the horrible economy that awaits us at the end of this crisis, they can save us! Add this to the pandemic news broadcasted on TV around the clock, couple it with your (some justified) concerns about your professional future and the uncertainty of the duration, and sooner or later you will be depressed, frustrated, overwhelmed, or scared.

Faced with this reality, I decided I better save my sanity and keep me apt to go back to a more competitive than-ever market awaiting right behind the light at the end of the tunnel. My first thought was: What should I do? and that is how I came up with the three-step strategy I would like to share with all of you.

First step: Eliminate your worries.

I realized that in this new, but temporary world, I needed to feel like I was in charge of my life. I know I am not enjoying full freedom of action because my life, and that of everyone else, depend on my complying with stay at home, social distancing, and other public health rules. I thought, however, that I may control certain things that can improve the quality of my life during these tough times.

I realized that to improve my quality of life in quarantine, I had to settle my financial issues as much as I could. It came to me right away: I had to get paid by all clients who owed me money for work performed before the coronavirus restrictions. Fortunately, there were few in my case. I contacted them all, asked them how they were doing in the middle of this crisis; I wished them well, assured them they could count on me for any interpreting needs now, explained that I was facing the exact same problems they had in front, and I asked them very nicely to please pay me what they owed. In my case, they all paid, but I was ready to negotiate payment terms if needed. I was prepared to accept payment for fifty percent of the amount owed now, and the rest in sixty days. I figured this was a better solution than a total loss, or a threat of litigation that would take even longer to run its course through the system and be very costly. I also have two more clients where the payment is not due yet.

Next, I contacted my clients who cancelled or postponed events to the end of this year or next year and after following the same good bedside manners strategy above, I asked for money. Where I had an Act of God, Force Majeure clause in the contract, I made the clients aware of the fact I knew I had a right to collect from them, and asked them to honor the agreement. I had two of these and they both promptly paid. One of them told me the check was already in the mail (and it was true) and the other thanked me for reminding them of the clause. The legal situation was different with the other seven postponements or cancellations I have had so far, my contract did not cover force majeure. Fortunately, and mainly because my clients are direct clients who value me, not agencies that see me as a commodity, I negotiated with them and got them to reimburse me 100 percent of the expenses I had made (minimal as I will explain later) and they were comfortable with my proposal of paying me fifty percent of my fee.  As I explained, this was the most decent and ethical way to care for each other because we would all absorb one half of the loss. Six of these clients have paid, and I need to test my strategy with the last one who just cancelled yesterday.

Continuing with my income recovery, my next target were airlines and hotels. Most of my work requires traveling, so cancellation of assignments meant cancelling flights and hotel reservations. If you are like me, I treat air travel in two ways: When the client is willing to pay a fully refundable fee for the seat I want, I purchase the ticket and get reimbursed by the client when I bill them after the assignment. When the client cannot, or will not agree to the above, because it is very important to travel business so I can work rested, I purchase the business class seat at the lower non-refundable fee and then get reimbursed by the client as I explained before. You need not worry about this if your client directly buys your ticket. For many reasons, mainly, because it allows me to be in charge of my professional and personal agenda, and if natural disasters occur (hurricanes, snow storms, tornadoes, etc.) and now pandemics, I generally fly on the same airline (or its partners when I have no choice). This makes the refund process much easier. I only needed one phone call to cancel all my flights. Fully-refundable and non-refundable tickets were treated the same during COVID-19. This means there is no cancellation fee or extra charge to change the tickets to a future date. In my case, tickets for those flights to countries where travel is currently banned were fully reimbursed, and tickets for other destinations were refunded by applying the full amount (no deductions) to future flights to the same destinations or to others of similar value, paying the difference for a more expensive destination, or getting a credit for less expensive ones. So far, the deadline to purchase, not to travel, on those tickets is December 31 of this year or earlier if the tickets were purchased before March 1, 2020. All this took me about 5 minutes because traveling on the same airline gives you certain privileges over the rest. This is a reason I constantly encourage my colleagues to travel on the same airline. Delta, United and even Amtrak have announced they will lower requirements to keep status next year. American Airlines should follow soon. Regarding hotel reservations is the same thing. Cancelling a reservation will have no cost to you as long as you do it ahead of time. Even rooms paid in full at the time of reservation are being refunded when cancelled due to COVID-19 if the cancellation is due to a travel ban or quarantine order.

Once I did this, I saw I needed to adjust my budget. I carefully looked at my expenses and saw where I could cut expenses without altering my lifestyle even more. The first thing was the big savings associated with eating at home every day. For years, I had all my meals at restaurants and bars. I can now cover a week of food expenses with the money I used to spend in about 2 days of eating out. Next, I got rid of some expensive cable TV channels I do not need now. I cannot have satellite dish TV because I live in a high rise that does not permit it, but I noticed there were very expensive channels I do not need. I kept my news channels plan and my foreign TV plan because I need the news to see what is going on outside, and I need to keep my window to the rest of the world by watching TV stations from Europe, Asia and Latin America. But I decided I could cancel the very expensive sports package. I can survive without some 40 channels that cannot show me anything new because there are no sports been played at this time anywhere in the world. I will subscribe to this package again once things go back to normal. The same goes for all the pay movie channels. Cancel HBO, Showtime, Cinemax, Starz, The Movie Channel, etc. Instead, pay for Netflix, Amazon Prime, Hulu or a similar service. You will save tons of money.

A very important way to save money is to cancel any plans to attend a translation/interpreting conference this year. Many of the good ones have been canceled or postponed until next year already, and others will follow soon. Even if the pandemic is under control later during the year, and air travel and distancing rules are relaxed, events that inexplicably do not cancel this year will have poor attendance and fewer presentations. Even after all restrictions are lifted, people will be afraid to get on a plane or attend a workshop in a room with another 50 individuals. Conferences are a great investment in our continuing education, but understand they are expensive (some of them outrageously expensive). Do not spend your money going to a conference this year.

Do your research. Most governments are offering assistance to independent contractors. Credits, loans, direct payments, unemployment insurance, free medical services, are some benefits our colleagues can get. Do your individual research by country, and sometimes region, province or state, to see what you are eligible for.

Finally, accept that doing a quarantine is fine. Embrace this provisional reality. Reduce your stress. Watch the news once a day. Do not look at the screen every hour to see how many new cases and deaths in the last hour. It is not a sporting event. Read a book, watch a movie, a Broadway musical, or an opera on your smart TV; spend time doing a hobby that relaxes you, whether it is crossword puzzles, stamps, knitting, or playing video games. Just relax, eliminate your worries, be at peace.

Second step: Eliminate the noise.

Once you are relaxed, you need to stay relaxed. The only way to do it is eliminating everything that stresses you out, especially when this uneasiness is caused by others trying to stay afloat (nothing wrong with that) by making you believe you need a service or product they are selling, and you need it now (nothing good with that).

The first thing we need to do is to ignore most of what comes into your home via internet. Guard yourself against scammers who want to tap into your credit cards and bank accounts. Ignore any correspondence from banks or stores asking you to confirm or update your personal information. If your bank wants to contact you, they will send you a secure message to your bank application account. Also ignore a sales pitch from an agency or platform. As of now, we are getting invitations to webinars and online workshops by people we did not even know existed or even if we did, we never knew them as teachers or trainers. Everybody is trying to make money in these tough times, but keep your priorities straight. There are some legitimate webinars offered online at this time (too many in my opinion) but even here, look at your finances and decide if you can afford the webinar now, and also remember that even a class with a great instructor may not be a good choice. Ask yourself how much will you learn from a presentation while wrestling with your kids at the same time. And then you have the free webinars and workshops. They entice you to do it, to give in to peer pressure, and to make you feel guilty for bypassing a free event. Once again, look at your priorities, guard your peace of mind. Understand that many of these free seminars are not free. They are sales events similar to the ones you see late at night on TV. They will not charge you for the seminar, but will encourage to buy their products and services, and will get your information for ulterior purposes. Don’t forget these are people you may know, but they are acting like salesmen. Noting illegal with that, but do not believe everything they tell you. The world is not going to remote interpreting forever. If you are a court interpreter or a community interpreter, you will go back to the jails and courthouses, you will be working at community centers and school classrooms once this is all over. Do not spend the money you don’t have, with no reliable source of income, because of the promise of a future when you will work from home. Remember, if it sounds too good…

If you are conference interpreters, assess if you truly work conferences most of the time. If they call you for two conferences a year, and one of them is at your local community center where you work with your court interpreter friend with a table top booth, think long and hard before buying an expensive computer, microphone, headset and internet service. You probably will get none of the work they spoke about during the free online event.  Even if you are a full time conference interpreter in the United States or Western Europe considering a big investment in times of coronavirus: Have you thought these same agencies now trying to sell you a service or a product, will generally retain the services of interpreters from developing countries where they get paid for a full week of work what you make in one day back in your country? Again, there is nothing illegal here, but think long and hard before building a studio in your home. There will be more events held remotely than before, but big conferences, important business and diplomatic negotiations will continue to be in-person. These have cancelled for now. They have not migrated to remote. Have you heard of the meeting after the meeting? The most important in-person events are going nowhere.

Some chats offered and organized for free by some individuals or professional associations are fine; I recommend them. If you live alone, they allow you to talk to someone besides the cat, and you will know they are not trying to sell you anything.

Please stay away from well-intentioned friends who know diddly about medicine, public health, and the economy, but constantly guide you through how to protect yourself. Do not listen to those calling you to tell you to exercise every day. Right now, you are in quarantine with your life upside down. You are not training for the 2021 Olympics. It is OK to spend the day watching Netflix; do not feel bad because you did not run a marathon around your kitchen table today; you are not a bad professional interpreter if you ignored “the” webinar because you felt like playing videogames. It is OK. No one knows you better than you. I have nothing against the cable company, those who advertise online, or those promoting their webinars. I am only focusing everything from the perspective of the professional interpreter stuck at home with an uncertain future ahead. These are tough times. Eliminate the noise. Have that ice cream.

Third step: Prepare for life after COVID-19

Once you are relaxed and the noise is gone, you can focus on the future by doing certain things you control and will help you fill in your days at home with valuable things.

At the top of this list you must write down: “Keep in touch with my direct clients.” Maintain that relationship by reminding them you are here to help them. Communicate periodically, you know your clients and you know what works better for each case. Do not call them every day; an email every two weeks should be enough. When you email them, do not start by expressing your worries or by asking for work. Show them empathy, ask them about their families, employees, and business. Make them see you understand what they are going through because you are experiencing the same. Be ready to assist them with small things during the crisis by offering, as an exception, remote services while educating them about the pros and cons of a remote solution. Explain to them what they should expect from a remote service with you working from an apartment with 3 children in the room next door so they lower their expectations. Acknowledge they have to make difficult decision, and reassure them of your presence in their back-to-work plans, stressing that you will be ready the day they open their doors again. You must be ready to hit the ground running from day one, even if day one is postponed repeatedly. You do not want them to catch you unprepared. You cannot give them a chance to think of looking for another interpreter because you were not ready.

Never agree to lower fees or poor working conditions during the quarantine of after. Doing so will cause you permanent damage. You will never work for a better fee, and you will be known by other interpreters as the individual who works for peanuts. No colleague will ever ask you to work with them, and people will hate it when forced by a client to share the booth with you. I understand not everybody is prepared to face a crisis that includes total loss of income. If this is your case, think of what I say in this paragraph before you accept the “job” offer. If you must make money to put food on the table, you should look for alternate sources of income. If you interpret you are at least bilingual. Perhaps you can do tutoring on line, lead advanced virtual conversation groups for people learning a foreign language. Many interpreters have a professional degree in other disciplines and others are well-read and traveled. They can tutor on history, literature, English, chemistry, biology, math, etc., I am not asking you to replace professional school teachers, just to tutor kids and adults so they can do their homework, learn and practice something they like, and have something to do while locked up at home. Remember: many parents would love this option and rest from their kids for two hours a day. This way you will make ends meet without permanently tarnishing your professional reputation.

A big part of getting ready for what is coming next is to keep in touch with your trusted colleagues. Make sure that during COVID-19 you talk to those interpreters you regularly share the booth with, and the ones with a different language combination in the booth next door. Email and chat with them regularly. Be all ready as a group so you can tackle a project right away. These are the colleagues you can share direct clients with because you know they will not steal away from you any of them. The key is to be ready to work from day one, before somebody gives your client the idea of contacting an agency. Just as I suggest you stay in touch with your trusted professional group, I tell you not to contact the agencies during COVID-19. Unlike your trusted colleagues and direct clients, this would be a waste of time. Agencies will call you (if you want to work with them) regardless. They look at a list and select you from there. Remember all those bulk mails where they ask you to recommend somebody if you cannot accept the job? They want a warm, inexpensive body. They do not want you. Set your priorities.

Finally, spend quality time with yourself. Do things for you that you never had time to do before. Spend quality time with your roommates: spouse, partner, children, extended family and house guest. Compromise and try to keep the peace. Remember you are all confined to a small space.

Dear colleagues, this post was written for you, the individual professional interpreter, and it offers a perspective that benefits you over anyone else. Please share with the rest of us your comments about the things you are doing to stay sane, safe, and ready to work from day one, and more important: stay healthy and stay safe (physically, mentally, and emotionally).

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