Be professional at work, or don’t do it!
April 30, 2018 § 10 Comments
Interpreting is a profession with so many complexities we often overlook a very important factor: Professionalism no matter what. Let me explain.
Interpreting takes us to wonderful places both physically and figuratively, but sometimes it can take us to the very dark corners of the universe. As interpreters we let people borrow our voice and knowledge of a foreign culture and language to convey a message. Sometimes the venue is not the place we would spend our vacation at; the borrower is not somebody we would invite to dinner, or the message is not something we would cherish. These are the times when we must be professionals.
Fortunately for all of us, there are two ways to be professional as an interpreter: The first one is to evaluate the assignment, do a self-examination of our impartiality, level of tolerance, and physical endurance, and either take the job or turn it down if the auto-evaluation tells us that is the best way to go. Interpreters are human and humans have different reactions to specific situations. Some colleagues may feel that a venue, speaker or subject matter will keep them from doing a good job; others may feel uncomfortable, but will render a top-quality service regardless of the place where they work, the people they interpret for, or the issues discussed in the speech. The important thing is to be honest with ourselves and make the right decision.
For example, I know colleagues who will not interpret in court for a pedophile, a murderer or a rapist; some of my peers will not enter the booth in a venue where they will advocate for or against something they believe in, like gun rights, globalization, pro-life actions, pro-choice groups, and so on. Finally, some people, like myself, will professionally interpret for all of the above, but would never interpret in a hospital with all that smell of Clorox and other disinfectants. The key is to reject those assignments we cannot do without feeling incompetent or unprofessional.
The real problem is when interpreters take the assignment and then perform unprofessionally. The world is a complicated place and we live in it. Sometimes external circumstances physically put us in a place where there are now more things we disagree with than before. It is under these circumstances that we must be honest and turn down what we cannot do at the top of our game, or make the determination to do an assignment we do not like as if we loved it. We will be uncomfortable, but we must perform just like the emergency room physician who saves the like of a mass murderer, or the lawyer who defends the most despicable war criminal. That is professionalism.
For this reason I am disturbed when I hear how some colleagues step out of their interpreter role and do things we are not supposed to do. I am talking about those in the booth who change the register of what the speaker said to either favor or harm the message because they disagree with what was said from the podium; I am also talking about the unfortunate cases when court interpreters in immigration and federal court tone down legal terminology or try to assist the defendant or respondent just because they sympathize with his situation or disagree with the government’s policy or legislation.
Those appearing in immigration court or before a federal judge under an immigration charge have allegedly violated the law of the land. This should never impact our court interpreter’s work. If they were arrested (in federal court) or detained (in immigration court) it was under a legal precept violation or a lawfully issued order. It is irrelevant that we like it or not. Refusing to interpret once you already took the assignment, giving information to the respondent, telling them not to go to court, warning them of the presence of immigration agents, and even refusing to use the legal term “alien”[INA Section 101(3) The term “alien” means any person not a citizen or national of the United States…] choosing the more accepted, but legally incorrect term “immigrant”, are unprofessional acts. We should not take these assignments if we believe we cannot act professionally. As officers of the court, we must act as expected by the law even if we feel uncomfortable doing it.
As a court interpreter I have interpreted for murderers, rapists, pedophiles, and drug lords; as a conference interpreter I have interpreted for conservative and liberal groups; as a media interpreter I have interpreted both: Republican and Democratic National Conventions. Obviously, I do not agree with everything I interpret and I do not like everybody I have interpreted for, but I have always been professional conveying the message as intended by the speaker and with total loyalty to legal terminology and procedure when working in court. I know my limitations, I understand the circumstances that would keep me from being professional all the time, and you will never see me interpreting in a hospital setting. I now invite you to share your thoughts about those events we should turn down when we question our professionalism.
What makes a good interpreter?
April 16, 2018 § 7 Comments
Often when we attend a social event and start a conversation with people we do not know, but know about our profession, we are asked what makes a good interpreter. I know there are many answers to this question; all have value and are probably right. In my case, after being asked the same innumerable times throughout the years, in my personal and professional opinion, three things make a good interpreter.
First, the interpreter must be able to communicate concepts from a source language into a target language. Webster tells us that an interpreter is one who translates orally for parties in different languages. The main goal is to make sure that a concept was conveyed in such a manner that the person receiving the information, who does not understand the language of the speaker, gets everything those who speak the main speaker’s language got.
To achieve this, the interpreter must understand what is being said in the source language, synthesize what was said, and orally convey it to the receiver with proper grammar and vocabulary in the target language, so it can be understood. Good interpreters “clean” the message so unnecessary words that may sound strange in the target language are eliminated. The good interpreter interprets the “meat” and gets rid of the “fat”. (I know this does not apply to some community interpreting, particularity to court interpreting where everything must be interpreted. This is a global answer, thinking of conference interpreting). The good interpreter must understand, synthesize, and have command of grammar, culture, and vocabulary.
Second, a good interpreter must have a pleasant delivery that everybody understands. Good voice, décalage, volume, rhythm, pace. Listeners must be so comfortable they forget about the voice in their ear and concentrate in the speech. Voice modulation, clarity, enunciation, are a very important part of a rendition. Heavy breathing, coughing, slurping, rushing through the speech, and chasing speakers too close to what they just said make you look bad, even when you are a good interpreter.
Finally, my third attribute of the good interpreter is team work. The good interpreter lives in a conflict-free environment. They support their colleagues in the booth, are fair, and will go the extra mile to save a rendition. Often, a good interpreter who gets along with others is more desirable than a great interpreter who creates conflict everywhere. Do not misunderstand this attribute of a good interpreter. I never said that an interpreter willing to work more for less, or one who accepts deplorable work conditions, or a low fee are good interpreters. They are not. Easy going differs from easy to fool.
There you have it. To me a good interpreter then, is one who understands a concept, digests it, and conveys it to the client in a pleasant clear voice, so it can be understood by the foreign language speaker; and does it all while being a dedicated professional, good colleague, and decent human.
I now invite you to share with the rest of us your idea of a good interpreter.
Can the interpreter tone down, change or omit anything?
January 13, 2014 § 22 Comments
We know that there are different types of interpreting and they all have their own rules and protocol that must be met in order to achieve communication between parties that do not speak the same language. It is clear that court interpreting does not allow much flexibility. These interpreters must interpret everything that is uttered in the courtroom and this is understandable because an interpreter’s rendition in the courtroom has a different goal than any other kind of interpretation: It is for the judge or jury to evaluate the credibility of the individual being interpreted whether he is a witness, a victim, or a defendant. False starts, stutters, redundancies and statements full of hesitancy must be known by the trier of fact. There is also a second reason for this complete interpretation: The parties have the right to appeal an unfavorable decision, and they do so to a higher court where the original proceedings will be studied and analyzed for possible legal errors. The court of appeals scrutinizes these proceedings by reviewing the record. This record for the foreign-language speaker is the rendition of the interpreters who worked the original trial. We can see that the “simple” goal of achieving communication between the parties is not the only goal in court interpreting.
In conference interpreting the goals are different. For a conference to be successful there has to be communication between the parties. It would be worthless for a conference attendee to go to a presentation and not being able to understand what the presenter is saying. Knowledge could not be spread, policies could not be developed. A conference interpreter has to make sure that this communication happens. His voice and pace should be such that the foreign-language speaker can concentrate on the subject matter without having to spend his energy on trying to hear or understand the interpreter. The pace is not as fast as it is in court interpreting where everything must be interpreted. A conference interpreter can achieve his goal even if some redundant, obvious, or irrelevant things are left out of the rendition. A better paced and clear interpretation is preferable over a rendition where the interpreter has to rush in order to say “Welcome to the Twenty Fifth General Meeting in beautiful Las Vegas Nevada.” It would be perfectly fine to interpret “Welcome to the General Meeting.” People already know it is the twenty fifth general meeting. It is written all over the convention center. They already know they are in Las Vegas. They had to pay for a ticket to get there. The interpreter’s omissions did not have an effect on the communication; in fact, it helped because the interpreter was able to speak clearly and at a good pace.
In military interpreting it is necessary to omit certain statements. On one occasion a sergeant from an occupying military was training the newly-created armed forces of the occupied nation. The sergeant did not speak the local language and he had to scold some members of the other country’s military because they had not been performing as expected. The episode took place outdoors in the desert. The sergeant was surrounded by members of his military who worked under his command and understood everything as they spoke his language. There were about 30 or 40 members of the other country’s armed forces who were at attention and listening to the sergeant who was speaking through an interpreter. Because the interpreter was a local individual, and many local residents resented any type of cooperation with the occupying armed forces, he had to interpret while covered by a blanket and he had to disguise his voice for his own protection. The sergeant began his “normal” scolding, heard many times by the members of his own military. It was a crude speech where the sergeant called the foreign soldiers many ugly names, including remarks about their mothers. He referred to their sexual preferences and told them that they were acting like a bunch of sissys (although he used a more offensive word) The sergeant was not whispering these insults, he was yelling as loud as he could. This went on for about ten minutes. At the end of the speech, one of the members of the other country’s military stepped forward and replied. He apologized to the sergeant. Told him that they understood his message, and assured him that this would never happen again. The sergeant seemed pleased with this reaction.
This was a scolding that is customary in the sergeant’s armed forces. The name calling has a purpose and it usually works within that military culture. The members of the other nation’s military however, came from a very different cultural background. They came from a more religious society, and name calling that included remarks about family and homosexuality were considered an unforgivable insult. Keep in mind that the only reason for this meeting was to motivate the foreign army so they did a better job. Hardly the type of goal that you would achieve by insulting them. The military interpreter was facing a situation where his main role was to create communication between two groups of people who spoke a different language, lived on opposite sides of the world, and had a very different culture. On top of being worried for his personal safety, he knew that communication and understanding through the insults in the sergeant’s speech was not an option. He also knew that approaching the sergeant and asking him to tone-down his remarks would not be possible. The sergeant was speaking in front of his own soldiers. He had to be seen as fair, tough and impartial. Delivering a different speech to the foreign soldiers would have been perceived by his own troop as unfair, as preferential treatment. This left the interpreter with the important role of being the interpreter and cultural broker. What he did is that he communicated the message in its integrity, but instead of interpreting the offensive remarks of the sergeant, he substituted them with remarks about honor, justice, love of country, respect for the elders, and other similar cultural values that conveyed the same message and achieved the goal of communication and understanding without anybody feeling offended by the other party. This remarkable rendition by this military interpreter was recorded. I have seen the video just like many interpreters and linguists who are associated with the armed forces.
This is remarkable, but it is not new or different from what many of us do every day when we replace a local or regional sports remark with another similar one that the listener will understand. I have changed baseball expressions for soccer examples many times because I know that “three and two with two outs in the bottom of the nine” does not mean much to a listener from South America. On the other hand, “la última oportunidad para anotar ya sobre el minuto noventa del partido” conveys the same message. It is just a different sport; in this case soccer.
There are other situations where the interpreter selects certain words and terms depending on the target’s culture and values, and he does it without changing the message. There is a well-known episode of a sight translation of a diplomatic document involving two heads of state; one of them was a woman and the other was a man from a country where women were not considered suitable to govern. The negotiation at hand was crucial for both countries. When the interpreter received the document he immediately noticed that the document started with a paragraph that addressed the problem that it would create to negotiate with a woman because of her gender. On its next paragraph the document went on to spell in clear and certain terms the willingness to reach an agreement on the part of the man’s government. After reviewing the document, the interpreter decided to leave out all the sexist remarks and instead of them voiced some formal greeting. Then he went on to interpret the essential points of the document. At the end of the day there was an agreement to the satisfaction of both parties. This may have never happened had the interpreter decided to do a full and complete sight translation of the document.
It all comes to the role of the interpreter and his function as a cultural broker. Many colleagues, particularly those who come from the court interpreting field, sustain that the interpreter’s job, regardless of the type of interpretation, is to render a full and complete interpretation no matter what. They base this position in legal and ethical considerations that regulate their field. Canon 1 of the United States National Association of Judiciary Interpreters and Translators (NAJIT) states: “…Canon 1. Accuracy. Source-language speech should be faithfully rendered into the target language by conserving all the elements of the original message…and there should be no distortion of the original message through addition or omission, explanation or paraphrasing. All hedges, false starts and repetitions should be conveyed…”
The New Jersey Code of Professional Conduct reads: “…CANON 2: FAITHFUL AND ACCURATE CONVEYANCE OF MESSAGES. Interpreters… should faithfully and accurately reproduce in the target language the closest natural equivalent of the source-language message without embellishment, omission, or explanation.”
Others, mainly those colleagues working in the conference, diplomatic, and military fields, acknowledge that the main goal is to achieve communication and understanding between the parties by conveying the message in a way that is properly received by the target as if heard in his own language. The only way to reach this objective is by factoring in all cultural values of the individual: Adapting the words to transmit the same message with accuracy.
Hatim and Mason define the role of the translator along these lines by saying that: “…The translator has not only a bilingual ability but also a bi-cultural vision. Translators mediate between cultures (including ideologies, moral systems and socio-political structures), seeking to overcome those incompatibilities which stand in the way of transfer of meaning. What has value as a sign in one cultural community may be devoid of significance in another and it is the translator who is uniquely placed to identify the disparity and seek to resolve it…” (Hatim & Mason 1990: 223-224)
Pöchhacker applies it to the specific job of the interpreter when he states: “…Since an interpreter’s actions have a much more immediate effect on the progress and outcome of the interaction, it has become increasingly common to construe the interpreter’s mediation activity as one of ‘moderating’ or ‘managing’ the interaction to guide it toward a felicitous outcome…But mediating interactive discourse would of course go further than that [resolving overlapping talk, asking for repetition, or choosing which utterance to interpret, and how] and include actions designed to overcome obstacles to communication such as ‘cultural differences’. Examples include explanatory additions, selective omissions, persuasive elaboration or the mitigation of face-threatening acts…” (Pöchhacker 2008: 13)
Moreover, some would argue that even in the most-strict court interpreting environment language has to pass through the mind of the interpreter. The interpreter then selects from his repertoire the best terms and expressions that will produce a full and complete rendition, but in doing so, he will put forward those words and expressions that his own ideology, background, and culture will provide.
Hermans puts it this way: “… (The translator and interpreter’s) textual presence cannot be neutral, located nowhere in particular. The way a translation overwrites its original may be deliberate and calculated on the translator’s part but as often as not it is unconscious, or barely conscious, dictated by values, preferences, pre-suppositions and perceptions built into the individual and social beings that we are. (Hermans, quoted in Pöchhacker 2008: 15)
Dear colleagues, we see that there is not a clear universal answer to this dilemma that interpreters face every day all over the world. Some of you may think that the interpreter should just interpret everything as said. That it is not his job to explain or to create a cultural outreach. Others may agree with those who believe that interpreters and translators are language facilitators and cultural mediators whose mission is to transmit the message from the source to the target in a way that accurately conveys the message even if this means that there has to be some cultural adaptation. A third group may conclude that it depends on the type of work that the interpreter is asked to perform because his rendition is dictated by the type of interpretation. Please tell us what you think about this fascinating and complex issue.