When clients do not provide information in advance.

February 10, 2020 § 2 Comments

Dear Colleagues,

We are expected to accurately interpret all subjects from one language into another, often to an audience that knows the topic, sometimes to people who have devoted their lives to that subject. We meet these expectations and deliver the rendition by performing many complex tasks, among them extensive preparation, including research and study of the topics to be presented during the conference, lecture, workshop, business negotiation, press conference, court hearing, diplomatic summit, etc.

We are professionally trained to research a subject, understand it, prepare glossaries, and study it, but this is not enough. Knowledge in any subject is infinite and it must be narrowed down to the specific themes to be presented or discussed at the event we were hired to interpret. Speakers have different styles and many have done their own research, written books or papers that will be presented, or at least alluded to, often for the first time, during the dissertation.

Due to these facts, the only way we can deliver the best quality service is by studying the presenters’ materials ahead of time.  This means our client must provide this information: documents, videos, audio recordings, for us to prepare, and we need to get them as far in advance as possible.

Documents are very important because that will be the main portion of the lecture; it often includes power point presentations we must review for several reasons: We need to make sure we understand the contents of every slide, that we find the best equivalent terms in the target language; we must pay attention to the information each slide contains because we need to tell the presenter how long the slide needs to stay on the screen before moving on to the next one, to give the audience time to listen to the interpretation and then see the contents of the slide (words, figures, charts, images, quotes, etc.) This is time consuming and it could take interpreters several days to go through the power point presentation.

Videos are difficult to interpret. Sometimes the sound is not very good, or words get lost behind the sounds of very loud music or noise; the speakers on the video may talk too fast, have a heavy accent, use regional expressions, tell a joke or share a sports story. Many speakers choose movie or TV show clips with nothing to do with the conference, because they were chosen as icebreakers or to drive a point across. There are videos of songs also. Interpreters need to study these videos; some must be watched many times. They have to assess the jokes, idiomatic expressions, cultural differences, and sports analogies, and then decide what to do: find a similar joke in the target language, use an equivalent sports story on a sport the audience will relate to, find the best idiomatic expression on the other language to convey the same message using the same register. Sometimes the best solution is to recommend the speaker not to use the video, particularly when there are cultural concerns.  Then, on the day of the event, interpreters need to make sure the video’s volume and quality of sound is the right one for both: the room and the booth.

Audio recordings could be an interpreter’s nightmare, especially in court interpreting where the quality of the sound is less than desirable because many of these audio recordings come from wiretaps, hidden microphones, concealed body microphones, and so on. These recordings are plagued with obscenities, slang, low register speech, and powerful background noises. Interpreters devote endless hours to listening and sometimes decoding what was said. This time-consuming task must be performed ahead of the event so the interpreter knows the recording’s contents and determines what words to use during the rendition. After reviewing the recording an interpreter can suggest to the client to use a transcript of the audio recording, with a written translation into the target language, and either project it on the screen at the same time the audience listens to the recording and the interpreters simultaneous rendition, or to distribute paper transcripts and translations for the audience to follow along the recording.

These arguments should be sufficient for all clients to provide these materials to the interpreting team ahead of time; many knowledgeable, experienced clients do so and the results are evident: a great interpretation. Others are more reluctant, and there are some who unfortunately neglect the interpreters or clearly decide not to provide an iota of information before the event.

Interpreters need to convey to the client the reason they have to see the materials before the assignment; they have to explain that interpreting is a fiduciary profession, that we are bound by a strict duty of confidentiality, and make them see we have no interest in the information past the day of the interpretation. When the client is concerned about intellectual property rights or national security, Interpreters can offer flexibility to the client, and for an additional fee, they can agree to review said materials at the client’s place of business, but always ahead of the event.

All interpreting services contracts must include a provision stating that the client assumes the obligation to provide all requested and needed materials to the interpreters as early as possible, and always before the event.

Even with such a clause, sometimes, interpreters get no materials, get part of them, or they get all materials, but a video or a slide were added at the last minute and the interpreting team learns of this change at the venue, right before the start of the event, or even worse: during the rendition when the slide is shown on the screen or the video is played.

In these cases, professional interpreters have two reactions coming straight from their gut simultaneously: “I will stand up and walk away. I am not interpreting this”, and “I am a professional, the client’s incompetence or negligence it’s not the audience’s fault. I’ll stay and try my best”. Both reactions are good and have value. Let me explain:

The good client will always deliver materials on time, you need not to concern about them, but there are other clients late with the materials, deliver only part of them, and sometimes forget to provide needed information altogether, but they have potential, you want to keep them, and they will improve if you try a little harder. I say give these clients a second chance.

As soon as it is evident they will not provide materials, talk to them and clarify that what they did was wrong, but, because you are a consummate professional, you will try your best and stay and interpret the event even though the final result will not be nearly as good as it would be if the materials were provided. If they fail again on a second event: drop them, you are wasting your time with them, and time is money.

Finally, if your contract calls for client to deliver all requested and needed materials and the client did not comply, when you are not interested on that client, and it was a nightmare dealing with them during the preparations for the event, I would walk out without interpreting, demand payment of my fees, explain to them they breached the professional services contract they had with you, and if they refuse to pay, sue them for your fee plus damages and your attorney’s fees.

On both cases you taught the client a lesson: To the client you want to keep, you tried to educate them and keep them on your list. To the client you never want to see again, you showed them that interpreters are professionals they cannot take advantage of.

I now ask you to please share your thoughts on this important subject.

The Super Bowl: Interpreters, American football, and a big day in the United States.

January 27, 2020 § 1 Comment

Dear colleagues:

Because Americans love to bring up sports in a conference, and due to the acquired taste needed to enjoy a sport popular in the United States and few other places in the world, every year I write a post on this event.

On February 2 the United States will hold a very American event; it is the most watched TV event in our country, and the day when the game is played is an unofficial holiday that is more popular than most holidays on the official calendar.   I am referring to the Super Bowl: The national professional football championship game in the United States of America; and it is not football… at least not THAT football played in the rest of the world.  This popular sport in the United States is known abroad as “American football,” and even this designation seems troublesome to many who have watched a little American football and do not understand it well.  Although it is mainly played holding a ball, the sport is known in the United States as football for two reasons:  (1) Because this American-born sport comes from “rugby football” (now rugby) that came from soccer (football outside the United States) and (2) Because it is football, but it is not British organized football, which when American football invented was called “association football” and was later known by the second syllable of the word “association”“socc” which mutated into “soccer.”  You now understand where the name came from, but is it really football? For Americans it is. Remember that all other popular team sports in the United States are played with your hands or a stick (baseball, basketball and ice hockey). The only sport in the United States where points can be scored by kicking the ball is (American) football. So, even though most of the time the ball is carried by hand or caught with your hands, sometimes, a team scores or defends field position by kicking or punting the football.   Now, why is all this relevant to us as interpreters?   Because if you interpret from American English you are likely to run into speakers who will talk about the Super Bowl, football, or will use examples taken from this very popular sport in the U.S.

On Sunday, most Americans will gather in front of the TV set to watch the National Football Conference champion San Francisco Forty Niners (they got their name from the 1849 California gold rush) battle the American Football Conference champion Kansas City Chiefs for the Vince Lombardi Trophy (official name of the trophy given to the team that wins the Super Bowl) which incidentally is a trophy in the shape of a football, not a bowl.  It is because the game was not named after a trophy, it was named after a tradition.  There are two football levels in the United States: college football played by amateur students, and professional football.  College football is older than pro-football and for many decades the different college champions were determined by playing invitational football games at the end of the college football season on New Year’s Day.  These games were called (and still are) “Bowls.”  You may have heard of the Rose Bowl, Cotton Bowl, Orange Bowl, Sugar Bowl, and many others.  When a professional football game was created to determine the over-all champion between the champions of the American and National Conferences, it was just natural (and profitable) to call it the “Super Bowl.”

Although the game will involve two teams representing two regions, the game itself will be played in Miami, Florida where the weather at this time of the year is more welcoming. There will be millions watching the match, and there will be hundreds of millions spent on TV commercials during the game.

As I do every year on these dates, I have included a basic glossary of English<>Spanish football terms that may be useful to you, particularly those of you who do escort, diplomatic, and conference interpreting from American English to Mexican Spanish.  “American” football is very popular in Mexico (where they have college football) Eventually, many of you will face situations where two people will discuss the Super Bowl; as you are interpreting somebody will tell a football story during a presentation; or you may end up at a TV or radio studio simultaneously interpreting a football game for your own or another foreign market.

The following glossary does not cover every term in football; it includes terms very common, and where there were several translations of a football term, I selected the term used in Mexico by the Mexican media that covers the sport.

 

ENGLISH SPANISH
Football Fútbol Americano
National Football League Liga Nacional de Fútbol Americano
NFL N-F-L (ene-efe-ele)
American Football Conference Conferencia Americana
National Football Conference Conferencia Nacional
Preseason Pretemporada
Regular season Temporada regular
Playoffs Postemporada
Wildcard Equipo comodín
Standings Tabla de posiciones
Field Terreno de juego
End zone Zona de anotación/ diagonales
Locker room Vestidor
Super Bowl Súper Tazón
Pro Bowl Tazón Profesional/ Juego de estrellas
Uniform & Equipment Uniforme y Equipo
Football Balón/ Ovoide
Jersey Jersey
Helmet Casco
Facemask Máscara
Chinstrap Barbiquejo
Shoulder pads Hombreras
Thigh pads Musleras
Knee pads Rodilleras
Jockstrap Suspensorio
Cleats Tacos
Tee Base
Fundamentals Términos básicos
Starting player Titular
Backup player Reserva
Offense Ofensiva
Defense Defensiva
Special teams Equipos especiales
Kickoff Patada/ saque
Punt Despeje
Return Devolución
Fair catch Recepción libre
Possession Posesión del balón
Drive Marcha/ avance
First and ten Primero y diez
First and goal Primero y gol
Line of scrimmage Línea de golpeo
Neutral zone Zona neutral
Snap Centro
Long snap Centro largo/ centro al pateador
Huddle Pelotón
Pocket Bolsillo protector
Fumble Balón libre
Turnover Pérdida de balón
Takeaway Robo
Giveaway Entrega
Interception Intercepción
Completion Pase completo
Tackle Tacleada/ derribada
Blitz Carga
Pass rush Presión al mariscal de campo
Sack Captura
Run/ carry Acarreo
Pass Pase
“I” Formation Formación “I”
Shotgun Formation Formación escopeta
“T” Formation Formación “T”
Wishbone Formation Formación wishbone
Goal posts Postes
Crossbar Travesaño
Sidelines Líneas laterales/ banca
Chain Cadena
Out-of-bounds Fuera del terreno
Head Coach Entrenador en jefe
Game Officials Jueces
Flag Pañuelo
POSITIONS POSICIONES
Center Centro
Guard Guardia
Offensive Tackle Tacleador ofensivo
Offensive line Línea ofensiva
End Ala
Wide Receiver Receptor abierto
Tight end Ala cerrada
Running Back Corredor
Halfback Corredor
Fullback Corredor de poder
Quarterback Mariscal de campo
Backfield Cuadro defensivo
Defensive end Ala defensiva
Defensive tackle Tacleador defensivo
Nose guard Guardia nariz
Linebacker Apoyador
Cornerback Esquinero
Free safety Profundo libre
Strong safety Profundo fuerte
Place kicker Pateador
Punter Pateador de despeje
Penalty Castigo

Even if you are not a football fan, and even if you are not watching the big game on Sunday, I hope you find this glossary useful.  Now I invite you to comment on football, sports interpreting in general, or maybe you would like to share a “sports interpreting anecdote” with all of us.

What we learned as Interpreters in 2019.

January 13, 2020 § 6 Comments

Dear Colleagues,

Now that 2019 ended and we are working towards a fruitful and meaningful 2020, it is time to assess what we learned during the past 12 months.  As interpreters we are constantly learning, and from talking to many of my colleagues, this year was packed with learning opportunities.  In 2020 I worked with magnificent interpreters and many of my dearest colleagues.

Our profession had positive developments this year:  For the first time our African interpreter and translator colleagues gathered for the First Africa International Translation Conference in Nairobi, Kenya. I had the fortune to attend the event. It was an eye-opener to see how many capable colleagues from all corners of Africa, and many other places in Europe, South America and the United States were committed to have an excellent program full of content. This conference was attended by true professional interpreters and translators who exchanged opinions, attended workshops and presentations, and enjoyed the beauty of Kenya and the enthusiasm of the local interpreters and translators. On a personal note, I had the privilege to be invited to lecture in front of hundreds of language, translation and interpretation students at Kenyatta University. This was an experience I will never forget. After the conference, our Kenyan colleagues organized a safari which I attended. Another unforgettable experience. In 2020 African interpreters and translators will build on top of last year’s accomplishments and hold the Second Africa International Translation Conference in Arusha, Tanzania.

Another “first” took place in Buenos Aires, Argentina, where the Argentine Association of Sign Language Interpreters (AAILS) held its first conference entitled: “1 Jornada de AAILS”. The event was attended by Argentine Sign Language interpreters from all over Argentina, and by interpreters of other languages and representatives from other translation and interpreting organizations from Argentina and abroad. I was lucky to participate in the preconference workshops and the conference itself. The presentations were educational, fun, and informative. I was pleasantly surprised by the level or participation and the energy and talent of the board members and others who collaborated to the success of the conference.

The interpreting profession in Mexico is stronger every day as evidenced by the Organización Mexicana de Traductores’ (Mexican Translators Association, OMT) very successful conference in Guadalajara, with more presentations directed to interpreters than ever before; The Autonomous University of Hidalgo’s University Book Fair and content-packed conference in Pachuca; and the every-year more successful court interpreter workshop and conference for Mexican Sign Language (LSM) in Mexico City once again. This year’s edition added the participation of Mexico City’s prosecution agency (Procuraduría de la Ciudad de Mexico) to the impressive list of international guests, magistrates, judges, and attorneys already collaborating to the success of this project.

The Brazilian Association of Translators and Interpreters (ABRATES) gave us the biggest show of the year with its magnificent conference. Hundreds of interpreters and translators from all over the world gathered in Sao Paulo, Brazil to learn and exchange experiences on a wide variety of subjects, from academic content to business practices, to the most recent developments in technology, to networking, this was a very-well organized, unforgettable experience.

There were many conferences in the United States: the National Association of Judiciary Interpreters and Translators in the United States (NAJIT) held an attendance record-breaking conference in Nashville, Tennessee, The American Translators Association (ATA) had its every-year larger, and more expensive conference in Palm Springs, California, but the one to single out because of its content, organization and attendance, was the Midwest Association of Translators and Interpreters (MATI) conference in Chicago, Illinois. This was a most-needed conference in the Great Lakes Area where many interpreters and translators live and practice, but few quality events are offered. Those who attended the event will be back in 2020 when the conference will take place in Wisconsin, and no doubt they will invite their friends.

On a year packed with great conferences and workshops, interpreters need to know that the prestigious biannual Institute of Translation and Interpreting (ITI) conference took place in Sheffield, England, with an all-interpreter dedicated track. Some of the best-known, most capable interpreters from Europe and elsewhere shared their knowledge through very interesting, informative, and provocative presentations in an atmosphere like only interpreters can create. This, added to the well-known, high quality translation program, and a spectacular venue, made the conference a second-to-none event. I enjoyed it very much, and developed (and renewed) wonderful friendships with great colleagues.

In some parts of the United States, this past year saw the beginning of important changes in the way interpreters and translators provide their services, empowering the individual and limiting abusive practices by language service agencies. Unfortunately, big corporations and small entities seeking to keep the one-sided labor market they have enjoyed for too long, sold some interpreters the idea these changes hurt them, when in reality they only hurt agencies and leave interpreters and translators free and empowered to provide their services without expendable intermediaries. Sadly, instead of using their time and energy to educate direct clients and explain that services would now be provided without the middle guy, these agencies talked some colleagues into defending the interests of the agencies under the misconception they were defending themselves. The year brought positive developments to the largest court interpreter association in the United States. After a few years of problematic ineffective leadership, during the second half of 2019, a majority of the NAJIT Board elected a truly capable, respected professional and proven leader to be its Chair. Now the association faces a promising future.

Once again, this year saw the growth of our profession in Remote Simultaneous Interpreting (RSI). Unfortunately, much of its growth was in home RSI where interpreters, who are not technicians, and cannot control their neighborhood environment, or their country’s infrastructure, are exposed to civil liability while the agencies that hire them remain silent on the subject and professional insurance policies will not cover such events. Combined with the agencies’ growing tendency to hire RSI interpreters in developing countries (where infrastructure is not as reliable as it is in the United States, Japan or Europe) at a fee considerably lower than their counterparts in developed nations, to maximize profits, is the biggest threat our profession will face in 2020.

Unfortunately, 2019 will forever be remembered as the year when the largest association of interpreters and translators in the United States elected as “president-elect” a person who holds no certification as an interpreter or translator despite allegedly working with some of the most common, widely used languages. This creates a serious image problem to the association because there are only two possible explanations when a person is around for many years, claiming as working languages, combinations where certifications are readily available: Either the person has no certification because owners of agencies who do not interpret or translate do not need them, in which case interpreters and translators will have as president-elect an agency owner, not a colleague; or the person translates or interprets without a certification, in which case ATA members will be represented by a person who makes a living by doing exactly what the association fights against: translating or interpreting without being certified. Very sad.

2018 will forever be remembered as the year when ineptitude destroyed the credibility and reputation of the Spanish language federal court interpreter certification exam, until then most trusted interpreter exam in any discipline in the United States. Even though there were two examination rounds in 2019, nobody has been held accountable at the Administrative Office of the United States Courts (AOUSC). The year that ended a few days ago corroborated that ineptitude unacceptable in the private sector has no consequences in the federal government.

Throughout the world, colleagues continue to fight against low pay, deplorable working conditions, favoritism, ignorant government program administrators, and other problems. Some European countries are now facing outsourcing of interpreting services for the first time.

Once again, interpreters around the world faced attempts from special interest groups to erode our profession by lowering professional standards creating questionable certification programs, and offering pseudo-conferences and webinars to recruit interpreters for exploitation while hiding behind some big-name presenters, many of whom have agreed to participate in these events without knowledge of these ulterior motives.

No year can be one hundred percent pariah-safe, so we had our “regulars” just like every single year: 2019 was full of para-interpreters trying to “take over” the market by charging laughable fees under shameful working conditions in exchange for miserable services.

As you can see, dear friends and colleagues, much changed and much stayed the same. I focus on the good things while I guard against the bad ones. I wish a Happy and Productive New Year to all my friends and colleagues!

How to get (and keep) direct clients.

December 30, 2019 § 5 Comments

Dear colleagues:

Interpreting is a profession, but unfortunately, it is not always perceived as such. To be recognized we need to look and behave like better-known professions like physicians, attorneys and accountants. A big part of this effort concerns the way we get our clients. As an attorney, I worked with direct clients, therefore, when it was time for me to practice interpreting, and understanding interpreters are also professionals, I looked for my own clientele. Every time I have a chance, I tell my interpreter friends and colleagues to look for direct clients and move away from the agency-dependent model.

The first thing many colleagues ask me is how they can get direct clients and free themselves from having to deal with agencies, and give them part of what they earned. There is no silver bullet. There are several approaches and we must use the tactics that best suit our specific practice, personality, and needs. I will now share some actions that have brought me positive results and have allowed me to directly work with my clients without intermediaries who tell you what to do, force you to fill out tons of paperwork to get paid, impose nonsensical requirements to the way you deliver your services, and often pay late.

One of the first things we can do is to look at our lives, relatives, friends and acquaintances and see if someone can be a direct client or could be a bridge to get to our clientele. Sometimes a cousin or an in-law might work for a business where our services are needed. Many interpreters live and work in countries different from their birthplace or where they went to school. Look at your classmates and their immediate environment. Sometimes you discover that the kid you saw at the school cafeteria or the college library is now a bank president, owns a big business, married an entrepreneur, or is now an elected official in a position to hire interpreting services. If you have a president, governor, CEO, business owner, or professional on your list, go knock on their doors and renew that relationship. I have done this often and clients have come through former college friends now high-ranking politicians, businesspeople, and professionals in various countries.

Another useful practice is to keep up with business developments in your community, your field of specialization, and economic and political changes where you live. I once learned that one of the biggest companies in the world was moving to my hometown lured by tax incentives. I visited them as soon as they opened for business and offered my services, followed up several times, and when the opportunity came, I provided my services going the extra mile to please them and to develop trust. They do business all over the world and they have been my clients for years now.

I am a firm believer in conferences and I attend plenty of them every year. I go to interpreting and translation conferences all over the world, but unlike many who only attend them to get continuing education credits or to see their friends, I also promote my teaching and training services with fellow colleagues and organizations, and I look for capable newcomers in all languages and from all locations, not to recruit them for an agency and get them to work for peanuts, but to add them to my database I share with my preferred clients when they ask me for a certain language or specialized interpreting service I do not provide.  Part of keeping your direct clients happy, and keeping them away from the agencies, is to point them in the right direction so they can directly retain their other interpreters. No agencies involved, and I do not charge a finder’s fee or take a commission from the interpreters’ pay. My benefit is not the few dollars I can make from sharing my interpreter databank with the client (If I needed that little money to make a living I would not be working as an interpreter) my benefit is the deepening of the bond with my client, that trust that makes you indispensable to them.

I also attend non-linguist conferences on subject matters and sectors I work as an interpreter. If you interpret medicine or biology, go to medical, pharmaceutical, biology and dentistry conferences, that is where you will find your direct clients. In my case, going to business, aviation, financial, legal, and sports conferences and trade shows allows me to meet potential direct clients and try my sales pitch.

Writing articles, blog posts, books and manuals helps you reach potential clients. It is also an ice breaker and a useful tool to back up your position or to explain why the clients need you.

A very successful and reliable way to get direct clients is letting potential clients watch you providing your services to another entity, even their competitors. At many times the counterparty at a negotiation table approaches me after the session and asks me if I would work with them; a person attending a conference talks to me about interpreting for a conference they are organizing somewhere else in the world. I cannot tell you how often attorneys from the law firm opposite to the law office I am providing my services for have asked me how I do long consecutive interpretation, tell me that all interpreters they worked with before constantly ask them to stop so they can interpret short segments, and then invite me to discuss a possible collaboration at a later time.

I keep my eyes and ears open all the time, and when the time is appropriate, the opportunity looks good, and the other person is receptive, I offer my services, it does not matter where: a bar, a sports stadium, an airplane, and many other situations.

I use these opportunities to explain what I do and the value of my services. I explain I am not cheap, and when I learn the person has used interpreters, or they tell me their company uses the services of an agency, I explain to them the benefits of retaining me directly, including the money they will save by elimination the middle guy.

Sometimes I work with agencies and I provide my services to international organizations and government agencies in several countries. There are good agencies, for the most part at the top end of the market, who care for quality and pay professional fees. Professional interpreters can work with some of these high-end agencies, international organizations, and government agencies for occasional services after signing a contract. In these situations, the agency that retains an interpreter to do a Nobel Prize winners conference, or the official entity that hires you for a service where you decide whether you accept the assignment or not, are your direct clients. This is a very different situation from an ongoing, several times a week (or month) assignments where the agency sets conditions, orders you not to talk to their client about your services or qualifications, and calls interpreters based on their availability, not individual skills and credentials. This is a direct client model and such practice is unacceptable.

Up to this point, we have covered several means to get direct clients; we will now deal with the most difficult part of working on your own, like a real professional: You need to keep the client.

Keeping a client is very difficult, mainly at the beginning of the professional relationship, but it is an ongoing challenge. You cannot assume a client will stay with you until eternity. Clients are vulnerable to market changes, economic developments, financial crisis, technological developments, legislative amendments, and C-suite changes that set different priorities and new policy. As interpreters we must navigate through these unchartered waters and stay afloat.

Because this is difficult, and time consuming, interpreters should need to evaluate every professional relationship, and assess each client’s value. When the return on your investment is poor or non-existent, drop that client. Keep the best of the best. Develop a strong relationship only with those clients who will benefit you in all (or at least most) of these areas: honesty, reliability, respect, easy access to the top, flexibility, cooperation, professionalism, pay, field of practice, loyalty.

These are your “A-list” clients. You may only have one, maybe there is nobody there yet. That is fine, but do not lower the bar. It means that at this time your best direct clients are “B-list” entities and individuals. Always keep, and fight to keep your “A-listers”, keep your “B-listers” until you have to make room for an “A-list” client, and dump the rest.

To retain “A-listers” you have to keep them happy all the time. This means you have to provide impeccable service and then you have to go the extra mile. Your job with the “A-lister” goes beyond the booth, the law office, or the negotiating table. It includes consulting, providing suggestions, volunteering evaluations, quick research, flexible hours, and priority services. From suggesting the type of interpreters needed, location of the booths, equipment to be used, cultural aspects to be observed or avoided, witness preparation, speaker orientation before a conference, review of printed materials and Power Point slides and translations, to evaluating sound quality of videos to be interpreted, most convenient hotels, restaurants and coffee shops near the venue in a foreign country, and escort interpreting for the principal, sometimes at no extra cost. To keep the “A-list” client you have to be willing and available to travel at the last minute when needed, and to take the four-in-the-morning phone call from the client.

Not all direct clients need (or deserve) that level of attention, but you have to give them something that your competitors, individuals and agencies, will not provide. You need to offer all services mentioned above, but you have to decide what level of intensity to offer as part of your service case-by-case. You now see why you cannot keep all direct clients, but just the best ones. It is time-consuming, you need to gain the client’s trust and loyalty. That is hard.

It is a lot of work, but it is well-paid, not just monetarily (although this is an essential element) but also in freedom, dignity and appreciation. All excellent, reliable interpreters can work exclusively with direct clients, it is a matter of time and effort. It will take some time, but if you are willing to try, start your transition to direct clients now. I now invite you to share with us your suggestions to get and keep direct clients, and please, do not write to defend agencies, they have their own blogs where they constantly praise the benefits of their business model in the interpreting industry.

The little-known history of the star of the Thanksgiving dinner.

November 27, 2019 § 3 Comments

Dear colleagues:

Thanksgiving Day is here again. Millions of Americans will gather with friends and relatives to celebrate the most American of all holidays, and almost all of them will eat the same thing: turkey.

Turkey has become the symbol of Thanksgiving in the United States, people talk about cooking their turkey dinner, they decorate their homes with dishes, tablecloths, and ornaments portraying turkeys. Even the classical well-wishing greeting during this season is “Happy turkey day”.

Turkeys are relatively new to western civilization. They were domesticated and eaten in the Americas for centuries, but Europeans found them for the first time in the 15th century, after Columbus and other explorers established contact with American civilizations. In fact, North America has some of the most spectacular birds on earth; countries have adopted as their national bird. How is it then that in a continent where the majestic bald eagle symbolizes the United States, and the magnificent quetzal is found on Guatemala’s flag, a not particularly beautiful bird won the heart of a nation and became a Thanksgiving star?

Since Bradford wrote of how the colonists had hunted wild turkeys during the Autumn of 1621, it became the Thanksgiving meal of choice after president Lincoln declared Thanksgiving a national holiday in 1863. It is said that Benjamin Franklin proposed the turkey as America’s national symbol, and this claim is usually based on a letter he wrote to his daughter Sarah, dated January 26, 1784, in which he panned the eagle and explained the virtues of the gobbler. Although the turkey was defeated by the regal bold eagle, Americans did not stop their love affair with the turkey. Some have said that we eat turkey on Thanksgiving because this meal is a reminder of the four wild turkeys that were served at the first Thanksgiving feast. A more reliable source explains that the first Thanksgiving in 1621, attended by the Pilgrims and the Wampanoag at Plymouth Colony contained venison, ham, lobster, clams, berries, fruit, pumpkin, squash, and waterfowl.

Whether they ate turkey at the first feast or not, the truth is that turkeys are one of the Americas’ most representative species. From the wild turkeys of Canada to the ones of Kentucky, where they even named a whiskey for the bird, to the guajolote of Mexico, as turkeys are known for their Náhuatl name (uexólotl), that is served with mole sauce since pre-Hispanic times as described by Bernal Díaz del Castillo and Bernardino de Sahagun who witnessed first-hand how turkeys were sold at the marketplace (tianguis), to the chompipe tamales, as turkeys are called in Guatemala, El Salvador, and Nicaragua; to the fricasé de guanajo (guanajo fricassee) as turkeys are called in Cuba, and other dishes cooked with gallopavo, turkey in Argentina, and Piru, as turkeys are known in Brazil. In Mexico female turkeys are referred to as “totol”, from the Nahuatl word “totolin” (hen).

How did this American bird get its most popular names in two European languages: pavo in Spanish, and turkey in English?

The word “pavo” comes from the Latin “pavus”, a bird Europeans found in India and Southeast Asia during the Marco Polo and other explorers’ trips to get species and silk. In English we know this bird as peacock. In Spanish it was called “Pavorreal”. Because 15th century European explorers believed they had reached Asia, not the Americas, when Spanish conquistadors saw wild turkeys, they associated them to “pavus”, or “pavorreal”, thus the name “pavo”.

There are two theories for the derivation of the name “turkey”. According to Columbia University Romance languages professor Mario Pei, when Europeans first encountered turkeys, they incorrectly identified them as guineafowl, a bird already known in Europe, sold by merchants from Turkey via Constantinople. These birds were called “Turkey coqs”; therefore, when they saw American turkeys, they called them “turkey fowl” or “Indian turkeys”. With time, this was shortened to “turkeys”.

The second theory derives from turkeys arriving in England not directly from the Americas, but via merchant ships coming from the Middle East. These merchants were referred to as “Turkey merchants”, and their product was called “Turkey-cocks” or “Turkey-hens”, and soon thereafter: “turkeys”.

In 1550 William Strickland, an English navigator, was granted a coat of arms including a “turkey-cock” in recognition to his travels and being the first to introduce turkeys in England. William Shakespeare uses the term on “Twelfth Night” written in 1601.

Other countries have other names for turkeys: In French they are called “dinde”; in Russian: “indyushka”; in Polish: “indyk”; in Dutch: “Kalkoen” (because of Calcutta); in Cantonese: “foh gai” (fire chicken); in Mandarin: “huo ji”  and it is called “Hindi” in Turkey!

Now you know more about the bird that found its way to all dinner tables in America on the fourth Thursday in November. I now invite you to share with us other stories involving turkeys, their name in other languages, and how you prepare it for the big meal. Happy Thanksgiving!

Before Halloween, there was the Day of the Dead in parts of the United States.

October 31, 2019 § 3 Comments

Dear colleagues:

If you are a regular reader of this blog, you know that occasionally I write about issues part of the American culture that sometimes pop up during a speech and can be useful to interpreters in the booth that are not familiar with U.S. history or traditions. Every year I write about Halloween because it is one tradition everyone follows in the United States not widely known or understood abroad. You can go back to this blog’s archives and read the articles I posted during October on previous years.

This time, I decided to talk about a very popular and unique celebration in Mexico, and among Hispanics in the American Southwest: “El Día de los Muertos” (The Day of the Dead).

The Day of the Dead originated before the Europeans arrived to the Americas. It was motivated by the view native people had of death and those who had passed away. Many celebrations varied from town to town. I will focus on the Aztecs because they were the biggest empire in what we now know as Mexico and the southwestern part of the United States, and because observing this holiday was documented by the conquistadors in the Florentine Codex by Bernardino de Sahagún (originally titled “La Historia Universal de las Cosas de Nueva España” _The Universal History of the Things of New Spain_) (Florentine Codex. De Sahagún, Bernardino. 1793. Laurentian Library, Florence, Italy).

Originally the Aztec Empire observed the Day of the Dead holiday during what is now the month of November. In its current, form it was included by UNESCO in the World Heritage List in 2008. It was a religious holiday dedicated to the god and goddess of the underworld (Mictlán): Mictlantecuhtli and Mictecacíhuatl.

When a person died, their soul had to go through several obstacles before it could reach eternal rest. Mictlán (the underworld), was created by the gods of creation (Xipetótec, Tezcatlipoca, Quetzalcóatl, and Huitzilopochtli) and it was divided in nine regions according to the manner of death. The House of the Sun (Tonatiuh Ichan) was reserved for those warriors who died on battlefield. Women who died during childbirth would go to Cihuatlampa; and Cincalco, home of the god Tonacatecutli, was the final resting place for those who died as infants.

The death of an Aztec was announced with chants and tears by elderly women. Next, the body was enshrouded along with its personal belongings and it was symbolically fed the most exquisite dishes. After four days, the body was buried or cremated. At this time the soul started its journey. For four years on the anniversary of the demise, friends and family members would hold ceremonial rituals at the site of the burial to help its soul on its way to its final resting place.

When the Spaniards arrived to Mexico, the holiday was replaced by the Catholic All Saints’ Day, to honor those who died as infants (Día de Todos los Santos), and All Souls’ Day, to honor those who passed away as adults (Día de los Fieles Difuntos) observed on November 1 and 2 respectively.

According to tradition, the souls of those who died come back to visit their family, and their living relatives greet them with an offering, on an altar, where they place a portrait of the deceased. They burn incense or copal (from the Náhuatl word copalli, meaning incense) an aromatic tree resin from the copal used as incense by pre-Columbian people during religious ceremonies so the deceased relative can smell it and find the altar where the family awaits. They also put veladoras (candles) to represent fire and light. They also help the soul of the deceased by showing them where the offerings in their honor are. Water and the person’s favorite beverage in life are on the altar, with cempasúchil flowers, the twenty petal flower, sugar skulls (Aztecs used real human skulls during their empire) and a special sweet bread called Pan de Muerto (bread of the dead) named this way because it complements the sugar skull, as this bread is the representation of the skeleton of the deceased. Sometimes, cigarettes, paper ornaments in festive colors, and festive, funny poems about the person who passed away (calaveritas literarias) are also part of the offering.

This tradition is popular in Janitzio, an island in Lake Pátzcuaro (Michoacán) and San Andrés Mixquic, a former island in the middle of the now dry Lake Chalco, in southeastern Mexico City (Tláhuac Borough) where friends and family members go to the cemetery, clean the graves, and set up the offerings, including food and drinks, before they sit down and spend the night by the gravesite waiting for thee souls to come. During the night, family members do an “alumbrada”, the lighting of thousands of candles that make the cemetery glow. Although the festivities at these two cemeteries are now touristic attractions, seen by thousands who go to these towns from all over the world, this tradition can be seen in most Mexican homes and cemeteries, and in the Hispanic communities of the Southwestern United States where Mexicans and other Latin American groups observe the traditional offerings, and religious rituals.

In the 21st century, many people have combined the Day of the Dead holiday with Halloween. It is common to see families participating in both traditions in both, Mexico and the United States.

Next time you are interpreting, and a speaker refers to the Day of the Dead, or somebody asks you if it is the same as Halloween, you can now explain what it is, and you can tell them the difference between them. Because the Day of the Dead is observed in many countries throughout the world, I now invite you to share with us the traditions and festivities linked to this season in your country of origin.

The very real dangers of Remote Simultaneous Interpreting from our home.

October 17, 2019 § 8 Comments

Dear colleagues:

The idea to write this piece came almost a year ago when talking to some interpreters I noticed a growing tendency to quickly move the still very young remote simultaneous interpreting (RSI) from the studio to the interpreters’ homes. I conversed with many of my colleagues throughout the world, attended conferences where the topic was discussed, spoke with clients, event organizers, and I also had long, detailed conversations with lawyers and people from insurance companies.

RSI is a true achievement of science and technology, combined with interpreting expertise by some prominent interpreters. Many of its more serious technological issues have been solved, and we are at a point where quality interpreting can be delivered remotely when done as many of my colleagues and I understood it was supposed to be done.

My personal experience, and that of other trusted interpreters, show Interprefy and Kudo (which I have not tried yet) as the most user -friendly platforms, and technology is not the only reason. These platforms were carefully developed with great input from experienced professional interpreters whose comments, suggestions, and opinions were essential to the final product. Unlike others, from the beginning, the people behind these platforms understood RSI was a different way to deliver professional interpreting services; they recognized that quality interpreting can only be delivered when interpreters interpret under the most favorable conditions. Their success depended on getting the best human talent, optimal working conditions, and the best support team. They presented a serious, viable alternative to in-person interpreting by creating RSI studios where interpreters could work in a booth, as a team, and with the required technical support. This was a great idea and positive results came in in both cases. Up to here, everything was on the right path, with perhaps a few wrinkles to be ironed out, and we will talk about them in a moment, but with some of the biggest issues already addressed.

Unfortunately, sometimes greed, overconfidence, or lack of knowledge can cloud even the most successful vision, and it is happening now with these and other platforms: For all, or some, of the reasons above, those in charge of recruiting talent, or organizing events, are encouraging RSI from home.  The idea of the studio where interpreters would work as a team sitting side by side in a virtual booth at a facility where technical support would be available has moved aside to leave a prominent place to remote simultaneous interpreting from the interpreters home or office.

I have attended conferences and other events where RSI platforms and agencies are actively recruiting interpreters from countries with emerging economies to provide remote simultaneous interpreting services from their homes. These colleagues are told of the professional and economic personal benefits of working big events, often otherwise inaccessible to them because of geography, by setting up a “studio” in their own house. They hear all they need is a highspeed internet connection, a professional quality microphone and headset, a computer, and two good screens. Sometimes they are told to condition a house room to be soundproof, which they are told, would be easy and inexpensive. These colleagues are offered fees well below those charged by interpreters in developed markets.

The above proposal is enticing and it sounds great to many interpreters all over the world. Some think of a little corner in their house that can be turned into their home studio; others believe that they are good at repairing things, or they know a lot about computers, so setting up their hardware would be a piece of cake. All that may be true, but it is like the worm on the fisherman’s hook, it looks good, but it also brings all kinds of hidden dangers to the individual interpreter. Let me explain:

The first thing interpreters considering RSI need to understand, and this also applies to those who only work at the RSI studio, is this is a new kind of interpretation. It is not conference interpreting, even though they both share many things as far as preparation and rendition. RSI interpreting requires interpreters do extra tasks they need not perform when interpreting a conference in a traditional booth. RSI interpreters must use a keyboard to communicate with each other, the tech support team, and sometimes the person directing the event. They read messages on their screens and hear things in their headsets traditional conference interpreters do not: “get closer to the microphone”, “do not move around that much because the microphone captures the noise and transmits it to the audience”, “we will run a sound test during the break”, are some instructions RSI interpreters will hear during an event while they are interpreting. They will also have to answer questions from technical support, the person directing/coordinating the event, and other interpreters from different booths, by typing messages while interpreting. RSI interpreting requires interpreters perform more tasks than those they perform when working a conference in a traditional booth. This is doable; interpreters can practice and accomplish these tasks, but the bottom line is that, compared to traditional conference interpreting, these interpreters are asked to do more work. We all would agree that more work = higher pay.

Contrary to interpreting agencies’ talking points, RSI interpreters should be paid more than their counterparts working in person. Agencies and organizers are getting their savings from avoiding travel expenses and setting up equipment at the venue. Interpreters should get paid according to the work they do.

Another issue of great concern to interpreters, not so much to agencies and event organizers, is the risk of acoustic shock. As many of you know, acoustic shock disorder (ASD) is an involuntary response to a sound perceived as traumatic (usually a sudden, unexpected loud sound heard near the ear), which causes a specific and consistent pattern of neurophysiological and psychological symptoms. These include aural pain/fullness, tinnitus, hyperacusis, muffled hearing, vertigo and other unusual symptoms such as numbness or burning sensations around the ear. Typically, people describe acoustic shock as feeling like they have been stabbed or electrocuted in the ear. If symptoms persist, a range of emotional reactions including post-traumatic stress disorder (PTSD), anxiety, and depression can develop. (http://www.hyperacusis.net/other-factors/acoustic-shock-disorder/)

We are talking about losing our hearing! This is a career-end risk that interpreters are not told when offered a job to deliver RSI from home. The dangers of this happening to any of us should not be taken lightly, but when working from an RSI studio, we can demand the best conditions to prevent an event that causes these incidents, and to minimize the impact of the event if it happens. All interpreters should discuss this risk with their clients, and demand the proper infrastructure and hardware to prevent a tragedy, including appropriate headsets for those colleagues without their own. This situation could happen when interpreting at the RSI studio, it could even happen during a traditional conference interpreting assignment, but the risk will be much smaller because the service would be provided in a controlled environment with the appropriate equipment. When working from home, interpreters have no control over these dangers: power supply fluctuations, solar flares, weather-related factors such as electric storms, satellite trouble, internet or telephone system failure, are all risk factors interpreters are exposed to when working at home. Remember: this can be a career-ending event, or at the least a very expensive medical treatment, coupled with loss of income due to a long period of interpreting inactivity due to poor hearing.   Interpreters need to make sure these issues are discussed with their clients and covered in the professional services contract.

There are many other concerns derived from RSI interpreting at home: Interpreters are professionals and they are expected to do their job: Interpreting, researching the subject of the conference, adapting their delivery to cultural considerations to make communication happen between those who do not share a common language. They are also expected to prevent and solve language-related problems that may come up during their rendition. They are neither equipped, nor expected, to deal with technical difficulties or problems derived from the installation or performance of the interpreting equipment, sound system, or any other non-linguistic or cultural issue.  Interpreters are not mechanics, electricians, sound engineers, telephone repairmen, software engineers, or IT experts. Even those who claim to be “amateur experts” do not have to be so. These services are needed to deliver interpreting services, but they are not provided by the interpreting team.

Because technology is so important in RSI, and because interpreters have limitations, the only way to guarantee (to a high degree) a successful event is by delivering the interpretation from an RSI studio where interpreters wit side by side and work as a team, and technical support is on site.

There are other considerations that are as important as the ones so far expressed in this section, that cannot be satisfied to professional quality when interpreting takes place in a house, office or apartment. Interpreters do not have all needed equipment, and even if they think they do, it will probably be outdated. Technology changes so quickly that it would be practically impossible and unrealistic to expect interpreters to keep up with the latest products, and then acquire them at their own expense, and properly install them to be used at the next home RSI event. At home, interpreters are alone, there is no technical support, other than a guy a the other end of the phone line, trying to explain to a lay person how to troubleshoot, diagnose and repair a technical issue while the event is in progress, and the other interpreter takes over the rendition for an uncertain period, with all its unwanted consequences due to mental fatigue and additional stress, until the problem is corrected or the event has to be cancelled.

When working from home, interpreters do not have a boothmate next to them. There is no support/passive interpreter assisting with research, writing down figures, and so on; in fact, to communicate with each other, they must type a message while interpreting, adding another layer to the very complex task of simultaneous interpreting. There is also the possibility of having technical difficulties that may keep an interpreter from taking over when their turn comes up, leaving the original interpreter on the mike for potentially hours. There are also the mental and biological considerations. Because RSI happens worldwide, one interpreter could be working from her home in Tijuana, Mexico while the other could be in Fukuoka, Japan; a difference of 18 hours. One interpreter could be fresh and energetic while the other could be tired and fatigued because she would be working during the night. This differs from traditional interpreting when we travel to the venue and get used to the time change before the rendition. With RSI from home, one interpreter could be sound asleep and then interpreting a complex scientific conference 30 minutes later. This is bad for the well-rested interpreter counting on the exhausted interpreter; it is unfair to the interpreter who just woke up because she is now working during the night after working all day the day before; and it is bad for the client as the rendition will suffer.

One danger from RSI at home concerns national infrastructure. I see agencies and promoters recruiting interpreters all over the world; I have seen them selling the job to colleagues who work with less common language combinations, a very desirable resource to these agencies, but live in countries where the technology and infrastructure may not be at the level needed for a successful RSI job. Power outages are an everyday event in many countries; this would kill an event, or at least, leave one interpreter working solo because the other one will have no way to continue. Outdated telephone systems, sub-pair internet speed, unreliable infrastructure such as poor satellite coverage or cellular phone towers will also kill the event, or at the least deliver a low-quality rendition for causes with nothing to do with the interpreters’ performance.

Living conditions can be a real problem. A dog barking, a neighbor mowing the lawn, kids playing next door, or ambulance sirens from a nearby hospital could diminish the quality of the service.  Unlike an RSI studio, a “sound-proof” home studio by an interpreter is not a professional studio.

Now let’s talk liability. Does the RSI home interpreter’s professional insurance policy cover RSI from home? Until today, I have seen no policy that covers such service; interpreter professional liability insurance policies do not even cover RSI at the studio. Period. The thing is, until there is clear coverage of this professional service, interpreters can argue that RSI at the studio can be equated to conference interpreting from the booth.  Also, just like at the convention center, interpreting from the RSI studio falls under the agency’s or organizer’s liability, not the interpreters’.

This is a real issue and we need to talk to the insurance companies to make sure there is a policy that covers these new modes of interpreting. The premium will be higher, and we need to be ready for that by factoring in the new cost into what we charge for providing our services.

A lawsuit could put you out of business for good, and losing in court because of a power outage , a poor telephone service, slow internet, or a noisy neighbor, while the agency/organizer who transferred this liability to you by getting you to work from home, stays in business would be an injustice.

This problem does not go away, even when interpreting from a different country, half world away from the event. Some countries’ legislation allows the injured party (client) to sue you regardless of where you are from, where you live, or where you provided the service from. The United States is one of these countries. It is a matter of jurisdiction.

The law allows for long arm jurisdiction, so a court, let’s say in the United States, can admit a lawsuit against individuals or corporations not physically within the United States, as long as there is a connection to the country, such as the client, the venue, the agent/organizer, equipment manufacturer, etc. (Becerra Javier. Dictionary of United States Legal Terminology. English-Spanish. Escuela Libre de Derecho 2008). All that is needed is the commission of a tortious act within the United States or affecting an individual, organization, or corporation from or doing business in the United States (International Shoe Co. v State of Washington. 326 U.S. 310, 316, 66 S.Ct. 154, 158, 90 L.Ed. 95) These are some reasons why the United States can create a trade embargo against foreign nations. In the past, even when the parties had no apparent link to the United States, American courts have taken jurisdiction because of certain nexus to the country. Even if you are at home in South America interpreting a conference in Africa for a European client, if you used Microsoft, Apple, Google, IBM, INTEL, an American telecommunications satellite, etc., a judge could admit a lawsuit against you for professional malpractice or negligence due to a defective internet connection or outdated hardware at your house.

The United States follows a contributory negligence system, so even if the agency/promoter is sued, you could be sued as well for contributing to the problem by such things as providing this service from home without knowing about computers, remote interpreting, sound, the condition of your home electrical outlets, the last time you backed up your system, etcetera. Having professional liability insurance coverage that works in the United States will help, because even if sued, the policy will protect you to your liability limit. These are issues that must be discussed with insurance companies, and I believe that until there is a policy that clearly covers these legal situations, I would close the home office and go back to RSI from the studio. I have talked to several tort, malpractice attorneys and insurance company lawyers and they are all catching up. As of now, insurers’ efforts are focusing on how to deny you coverage under current insurance policies.

I understand there is much to be said and researched, including how long is the arm of the law, but for now, and until we know what we professionally, medically, and legally face, I believe the success and full acceptance of RSI in our corporate, academic, diplomatic, and governmental worlds should be handled with caution. This includes going back to RSI at the studio as it was once welcomed and cheered by so many of us. I for one, as an experienced professional interpreter, and as a lawyer, will limit my RSI practice to the studio with a real partner next to me. I will also continue to educate my clients and colleagues on the dangers of working from home, and will talk to many more lawyers and insurance companies about the lack of coverage. That will give interpreters peace of mind. I hope the prestigious platforms follow and those greedy agencies/organizers understand the enormous risk they are taking by continuing to foster home-based RSI. Please let me know your thoughts on this so dangerous risk many of our colleagues are taking without even thinking about it.

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