November 4, 2013 § 15 Comments
Every time I write about some issue that involves consecutive interpretation in court, I get a considerable number of comments arguing for the disappearance of this mode of interpretation. Whether it is because of how difficult it is to render it, or due to some legal issue, the fact is that the number of interpreters, and courts, moving away from consecutive interpretation from the witness stand is growing every day.
Currently, there are many courthouses in the United States where the interpretation of a witness’ testimony is done consecutaneously: The attorney’s question is interpreted simultaneously by an interpreter sitting (or standing) next to the witness and the answer is rendered consecutively by the same interpreter. Other courthouses are using one interpreter for the simultaneous interpretation of the question, with the help of interpretation equipment, and a second interpreter, sitting (or standing) next to the witness, who renders the answers consecutively. The feedback from both systems, as far as I have heard, is positive. Apparently this approach solves the problems presented by the way cross-examination is phrased, keeps the jury focused on the witness, and not on the interpreter, and eliminates the unfair advantage that some witnesses have in cases when they speak some English, but prefer to employ the services of an interpreter, thus having an opportunity to reflect on their answer to a question while they “listen” to the interpreter’s rendition of said question. It is also true that this is not a “bulletproof” solution. Consecutaneous interpretation from the witness stand can be confusing to some lay witnesses; and in the case of different interpreters for questions and answers, it could present a problem when both, the question interpreter and the answer interpreter interpret correctly but using a different term. For what I hear, judges and court administrators love consecutaneous interpretation because it saves a lot of trial time, as the time for the consecutive rendition is eliminated altogether.
I must confess that for a long time I was a “purist” who opposed consecutaneous interpretation in the courtroom. Although I still dislike consecutaneous interpretation, I have changed my mind. Now I believe that in this world full of technology, where we go to the booth with nothing but an iPad, where we can do a word search in seconds, where we can interpret remotely from a different continent, we need to take advantage of everything that exists out there. The technology for simultaneous interpretation of a witness testimony already exists. I dislike consecutaneous interpretation not because I want to keep the consecutive mode for the witness stand. I dislike it because I think that we interpreters deserve better, the court deserves better, and the witness deserves the best possible access to the source language: simultaneous interpretation. Real time interpretation of everything that happens during the hearing or trial. Let us leave consecutive interpretation where it is needed: escort interpretation, jail visits, and some aspects of medical and community interpreting.
In an era where many hearings are held with the defendant appearing remotely by video, and attorneys file their pleadings electronically, there is no excuse to keep interpreting back in the Stone Age. There is no reason why the witness, judge, attorneys and jury cannot have access to a headset to hear in their native language the questions and answers. The argument that it is too complicated, that these people will be distracted by the equipment, is absurd. We are talking about the same people who drove themselves to court while listening to the radio or talking to their kids on the back seat of the car. We are talking about the same people who talk and text, walk and surf the net at the same time. Learning how to switch a button on and off is not brain surgery; moreover, they can just remove the headset when they don’t need to use it. By the way, this would also eliminate the distraction of having the interpreter next to the witness. It would remove the distraction of the interpreter’s whispering from the courtroom as we could be working from a booth like in all other venues where we render our services, and it would ensure more accuracy as we will be able to hear everything better from the booth. Will this cost money? Yes it will. Will these changes take time? Of course they will. It is all true, but at some point in time we have to start. Maybe if we start now the new courthouses will be designed and built with a booth. In new colleges and universities classrooms are built this way. Perhaps it will be other court systems that take the first steps towards this best solution. Many countries are switching over to the oral proceedings. They are building new courthouses. Maybe they can be the pioneers. Maybe the European courts will be the frontrunners now that they are implementing their new court interpreter system.
The point is, dear colleagues, it is clear that we need to move towards full simultaneous interpretation of all court proceedings. All that remains to be decided is when we start and where we take the first steps. Please share your comments and opinions on this issue.
July 29, 2013 § 11 Comments
I wanted to write about language service providers for some time, but it wasn’t until this morning when a colleague shared his story with me that I finally decided to sit down and do it. An interpreter was hired by an agency to provide his professional services for a 2-hour administrative court hearing. Phone calls and e-mails were exchanged, a fee was agreed upon, and the interpreter received the necessary materials and information from the agency representative; there was even an automated confirmation telephone call three days prior to the event. Everything looked normal. On the afternoon before the scheduled event, the interpreter received an automated e-mail informing him that the hearing had been cancelled. Because the notice was received less than 24 hours before the scheduled start of the assignment, this interpreter prepared and sent an invoice to the agency for his 2-hour fee. Of course, he had been offered another assignment that he turned down, because he was already booked, just the day before he received the cancellation notice. Sounds familiar right? I think there may be an unwritten “universal law” that says that every time an interpreter gets a job he will get one or more offers for the same day afterwards. I know you all know what I am talking about. Let’s get back to our story. Of course, my colleague was not thrilled since he was only going to make the equivalent to a two-hour job and he couldn’t get any other assignment for that day, but that is the “price” of doing business. This is the risk we all take when we chose the freedom of working as a freelancer. To his surprise, and mine when I heard the story, the agency representative contacted him right away to let him know that he was not going to be paid anything because the assignment had not taken place. The “less than 24 hour notice” of cancellation didn’t mean anything to them. Of course he will fight this battle and already started the process by going to a collections agency, but it made me remember another event that happened to me some months ago.
A colleague and I worked an event for an agency we had worked for before; they have had all of our information, including fee schedules, for years. We did the event, our performance was great, the agency’s client was very satisfied, and everything went as expected by the agency. I sent my invoice later on that same week, and life continued. About 2 or 3 weeks later I got an e-mail from a representative of the interpretation agency. I was a little surprised as I did not recognized her name, but the real surprise came when I read the text of the mail. This is what she wrote:
“Dear Mr. Rosado: We received your invoice… for processing. Thank you. After reviewing the invoice it came to our attention that you had made a mistake. The total for your invoice is the equivalent to 16 hours of work. The event was 8 hours long (each day)… but you worked 4 hours each day and Mr. (my colleague’s name) worked the other 4. …Therefore, I ask you to please file an amended invoice reflecting the hours you actually worked…”
After I recovered from an anger attack, I wrote her back, copying her boss, explaining her how we work and how we bill, and eventually I got an apology letter and a check for the right amount. There had been no mistake in this case. She turned out to be a new employee and It was all due to her ignorance of the profession.
I have had these annoying experiences with agencies, but for the most I’ve had a good career as far as my dealings with interpretation and translation agencies. Of course I know this is what many of you have experienced, so I will try to explain why these entities act this way, and I am going to share with you my solution to the “bad agency syndrome.”
(1) First: Not all agencies are created equal. There are agencies that you want to work for because they are good and professional. They are usually the ones with the best clients, the more relevant events. I am referring to the premier conference interpreting agencies that operate nationwide and worldwide. They offer the whole package to their client: the best equipment, the most comfortable booths, all-star technicians, and the best interpreters. They work with you, pay on time, pay well, and treat you like a professional.
(2) A different type of agency, also big (sometimes huge) and universal, is the one that provides telephonic services or in-person services at administrative federal courts. They have a lot of work; some of them trade in the stock market, and offer an average to below-average interpretation service to their client. They are popular and well liked by their clients because they provide the service at a moderate price, can offer the volume and variety of languages that nobody else can. They usually have administrative support staff that deals with the interpreters, pay very little, and don’t pay as quickly as the industry’s average. Their interpreters tend to be of a less-than average professional quality, very new to the profession, and in some cases they even work from outside the United States.
(3) Then you have the mid-size agencies who work regional or local markets. These agencies handle many events, some of them are conferences, others are not but they still call them conferences. These agencies also provide other services at the regional level such as medical interpreting, out-of-court legal interpreting, and in some markets even in-court interpreting services. These agencies aren’t big corporations; they are often a small firm or even a family business. This is the group where you must be very careful because there are some excellent agencies that provide the same or almost the same services that the big ones offer, including equipment and the highest quality interpreters (because for many reasons, the good ones are not always busy working with the big corporate agencies) but you also have many mediocre agencies that are this size. The problem is that they offer poor equipment, no equipment, low-level technicians, no technicians, and, for the most part, interpreters that don’t belong in the “A” list. They are usually staffed by poorly- paid employees with little experience, deal with clients that some times are not reliable, pay very low interpreter fees, don’t always pay on time, tend to ignore invoices for minimum guaranteed interpreter time or cancellation fees, and sometimes just don’t pay the interpreter. They often work with interpreters with no academic or professional training, and are very defensive when asked about their practices.
(4) Finally we have the small interpretation services provider. These are agencies that operate at the local level; many of them owned by an individual who sometimes is an interpreter, translator, or a relative of one of them. Many of them do business from their living rooms, have a mailing address at the UPS Store, and “train” their own interpreters because they cannot afford higher quality professionals due to the pay they offer or the type of assignments they hire their interpreters for. Sometimes they offer equipment, usually portable, work “desk-top” community events they refer to as “conferences,” contract with local medical facilities and administrative law attorneys, pay less than anybody else (with the exception of some of the telephonic agencies above) and treat their interpreters like journeymen instead of professionals.
I have heard many of my colleagues when they complain about these agencies. My solution, not to eliminate all possible problems, because that can’t happen, but to prevent most of them and mitigate the nefarious effects is as follows:
Try to work for the first group I mentioned. There will be times when a mistake will occur, like in my story above, but they are few and can be promptly fixed. Sometimes you may need to better yourself to get to those jobs; if that is the case, go do it! This comparative essay should be your motivation to do it. You should also work for the first ones I mentioned under number 3. They are often as good as group one, only smaller. The main problem you will encounter in this group is that they will have less events and therefore you will have more competition among the top-quality interpreters who will try to get these assignments. Stay away from the second group I mentioned under number 3. Do not let them sell you the “lemon car.” But…if for some reason you said “yes” to one of their assignments, put everything in writing, save all communications, and be ready to take them to the collections agency or before a judge if needed.
I would stay away from the agencies mentioned in number 2. However, if you have to work for them, negotiate a better rate than the one they will offer, and I mean a BETTER rate, not another $20.00 per hour. In all likelihood they will not hire you, but if for some reason they ever do, you will not be hurting yourself or the profession by accepting peanuts for professional work.
Avoid the ones in group 4 like the plague. Conditions in this group of agencies will never get better and on top of giving away your work in exchange for almost nothing, you will be hurting your reputation every time you work for one of them. Stop before your professional name is beyond repair.
Remember, there are excellent agencies out there but you need to do your homework and you need to learn how to say no. One of the most popular comments of many interpreters is: “They are too big, I hate them but I have to do what they want, even if I know it is little money, even if I know they don’t treat me right. I need the money. I can’t quit.” My answer to this dilemma is clear: Don’t work for them. I don’t care how big and powerful they are. You have a way to change what they pay you: stop returning their calls and emails. The moment you do this they are out of your life. No more suffering. No more humiliation. They are gone. The best part: Now you will have no choice but to become a better interpreter or translator so you can be hired by better agencies, directly by your clients, or you will have the freedom to start your own business. Let your refusal to work for them be your motivation to improve. You will face hard times for a short period of time, but it will not take you long to start making a better income because you will discover that when you are used to work for peanuts and you decide to stop, any decent interpretation job will provide you a better income.
The cure to the “bad agency syndrome” is very simple; it is like smoking: It is harmful, just quit!
April 23, 2013 § 18 Comments
I constantly read about all the changes that modernity is bringing to our profession. I read of the new technological developments and I hear the voices of anger and fear from many in our profession. I must tell you that I fully accept and embrace these changes because they make our work easier and better: Who wants to go back to the days before computers and on-line resources when we had to drag along a library to the job? Is there an individual who longs for the days of endless consecutive interpretation before simultaneous interpretation equipment was introduced and developed for the Nuremberg Trials and the United Nations? We need to keep in mind that as interpreters we work with languages, and as all linguists know, a language doesn’t stand still. Language constantly evolves; it reflects our ever-changing human society. It is not like we didn’t know that languages change when we first decided to enter this career. I think that those who complain that there is too much new technology in the world of interpretation, and the interpreters who get angry when a new scientific term is created or the legal terminology of a country changes, should pause and think that it is not only their professional world that is being altered; they should think of all the engineers who gladly embrace new technology for our collective benefit, all the physicians who hurry to learn about the new discoveries published on the most recent science publication, all the attorneys who hit the books to learn the newly enacted legal reforms. I am glad that medical doctors don’t get mad when a new vaccine is announced. I am thankful that they embrace change and learn for the benefit of society. Dear colleagues, our profession is no different, we should face technological changes with the same attitude all other professionals do. And by the way, it is also the right business decision as modernization will not stop, it will not slow down, but it will surely leave us behind if we don’t adjust and embrace it.
Just like many of you, I have been doing more remote interpreting than ever before. At the beginning of my career I had my share of telephonic interpretation for the big agencies as many others did. After I developed my own clientele and as I became better-known I didn’t do much of this work for many years. There were a few exceptions and now and then I did the occasional business negotiation with a foreign counterpart that was done over a speaker phone, the court arraignments by video that some State Courts in the U.S. have been doing for about a decade, and the depositions by video with an attorney asking questions from a different location. Then we get the economic crisis and the need to rethink procedures to save money during difficult times. This is when a few years ago the immigration courts began to hold master hearings by video from the detention centers, and the federal court system decided to implement the Telephone Interpreting Program (TIP) now widely used to cover most of the outline areas of the United States.
Of course, I have done all of the above assignments and I am familiar with the technology employed, but we were still talking about events where the job was to interpret for one person, usually for a short period of time, generally in regard to a single topic well-known by the interpreter, and with the parties sitting down around a speaker phone or in front of a PC-type video camera. It was when I started to get requests to do conference interpreting from a facility different from the site of the event that I understood that the trend was irreversible. If I wanted to stay relevant I had to adapt.
I went down career memory lane to my previous assignments and selected those elements that I had learned doing all the jobs mentioned above. As I was doing it, I began to remember other experiences that would be helpful: Broadcast interpretation of live TV events that I did in the past such as award ceremonies, presidential debates, and political conventions came to mind. These were assignments that I had worked aided by a TV monitor and oftentimes from a different studio and even a different location after all.
Remote conference interpreting has been around for some time and it continues to grow. I have been able to solve some of my concerns as I have worked more of these assignments. It is obvious that a good sound system and a great technician are key to a successful remote interpretation. I have also learned that the broadcast quality is as important as the sound equipment. Sometimes the equipment is fine, but if the broadcast is poor you will suffer in the booth (or studio) and sometimes it is up to the events going on in the Solar System. Once I had a hard time on an assignment in the United States where the presenter was appearing by video from Scotland. Due to some solar flares affecting earth the transatlantic broadcast was choppy and the image and sound were very poor.
It is important to mention that remote conference interpreting is very appealing for our clients because it will always be more cost-effective than flying a bunch of interpreters to an event, paying for their hotel, ground transportation, meals, and travel time. It also benefits the interpreter as it allows us to do more work without so many travel days, and it puts us on a global market since the interpreter’s physical location will matter less. You can go from one job to another and still sleep at home. You can even do two half-day events on the same day.
At the beginning one of my biggest reservations about remote conference interpreting was that I would not be able to see the speaker or the power point on the screen whenever I wanted, or even worse, that I would never see those asking questions from the audience. Like many interpreters, sometimes I relay on facial expressions to determine meaning and to understand difficult accents. I have learned that the solution to all of these concerns can be found on the camera director. This is the person who sits in the video truck or the video room and switches from one camera to another. A good conversation with the director and his camera operators on the day before the conference starts can be extremely helpful. I have explained to them the importance of seeing the power point on the screen when the speaker changes slides, the advantage of seeing the speaker as he addresses the audience, and the absolute need of having on screen the person asking a question while he is speaking. This has made my life so much easier!
Of course, not all directors are the same, some are better than others (as I recently learned during an event on the west coast when the director did not work one weekday and the interpreters noticed it immediately, even before we were told that we had a different director for one day) and there are certain things that we miss with remote interpreting (like a world-class chefs’ cooking event I did last year where there were constant references to the smell of food that we could not experience from a different location) but I am confident that as technology advances, we as interpreters prepare better for this new challenges, and the market leaves us no other work alternative, the wrinkles will be ironed and we will be praising remote conference interpreting just as we now do with simultaneous over consecutive. I would love to read your opinions and experiences regarding this very important professional issue.
April 9, 2013 § 6 Comments
During a recent trip I was having dinner with a friend and colleague when the conversation turned to interpretation in the booth. We talked about the ‘old days’ when the interpreters spent a significant amount of time just talking in the booth because there was nobody to interpret for. I am sure many of you have faced the same situation where you do not see anybody wearing headphones in the audience, you ask over the interpretation equipment if anybody is listening, and you double-check with the technician who tells you that nobody has checked out equipment for that session. For many years that meant that you were going to spend the whole afternoon in the booth without interpreting. It wasn’t so bad. We were getting paid as we sell our time and we showed up ready to work, and we had an opportunity to share glossaries, talk shop, and speak of personal things. This was the reason why many friendships among interpreters developed.
Then, one day as we were going through one of these situations, a representative from the agency or the event organizer showed up at the booth and told us that even though nobody needed our services in the auditorium, they were videotaping and audio recording the conference so we needed to interpret for the recording. Of course this meant that the ‘socializing in the booth’ was over, but we are professionals so we interpreted. This has been my experience for a few years. There are a considerable number of conferences or presentations where nobody requires of the services of an interpreter and we are interpreting for the CD that later on the organizer will sell to others who did to attend the presentation. This is big business.
Because I also do voice-overs I immediately thought of what happens on that other job; in many ways it is very similar. Some colleagues who had not worked doing voice-overs or commercials loved the new experience. I continued to provide the service for years… and then it hit me! They were recording my work and selling it to many consumers all over the world. They were making a profit from a product that only existed because I had interpreted the workshop or presentation. Yes, it is true that I got paid for doing my job in the booth during the conference, but so did the organizer who charged to those who attended the conference. This was different. They continued to profit from that workshop or presentation and I did not get any piece of the pie.
When you do a voice-over or dubbing you get paid for your services, and then for a few years you get paid for every time the disc is sold or the video is played. Here we were making zero money! I believe that we as interpreters need to receive royalties (like the ones we get for voice-overs and dubbing) every time the company sells or rents a disc that includes our interpretation. I am now including this provision every time I sign a contract to interpret an event that will be recorded. As always, some clients have reacted favorably, others have not. I would like to hear your opinions, and if possible, please share your experience when you ask for royalties.
February 4, 2013 § 18 Comments
Last year a colleague contacted me asking for advice. She works as an independent contractor interpreter with the Executive Office of Immigration Review (EOIR) in the United States. This government agency is better known as the immigration court. Before I get into the subject matter of this article, let me say a few things that we need to consider as the background of the situation I will describe on the next paragraph: (1) The immigration court is an administrative court. It is not part of the federal judiciary like district court or the court of appeals. It has no link to the U.S. Supreme Court. Its link is to the President of the United States through the Department of Justice. Its judges are administrative law judges appointed by the executive branch. They do not have life tenure nor need to be approved by the Senate as judicial branch judges do. (2) Immigration courts do not hear criminal cases. All cases are civil. Any criminal violation of the immigration laws (illegal reentry, alien smuggling, etc.) are heard by federal district court judges, not immigration judges. (3) There is no constitutional right to an attorney in immigration proceedings because immigration violations are not criminal in nature. For this reason the person accused of the violation is called the respondent and not the defendant. (4) All interpretation services in immigration court are provided by in-house staff interpreters who work for the EOIR, or by an interpretation agency that has a nationwide exclusive contract with the EOIR. This agency’s schedulers assign cases to the independent contractors on their lists, the independent interpreters submit their invoices to this agency, and the agency pays them, not the EOIR. (5) I know many interpreters and agency schedulers who work and have worked in immigration court. Some of these interpreters, staff, agency supervisors are my friends, and every now and then I have interpreted in immigration court in many parts of the United States as an independent contractor.
It turns out that according to my colleague, by October 1 of last year, the beginning of the federal fiscal year, all immigration proceedings were supposed to be interpreted simultaneously using interpretation equipment. Until now most immigration hearings have been interpreted consecutively without equipment, and the interpretation has been done selectively, meaning that not everything has been interpreted to the respondent. Basically, the only parts of the hearing that are interpreted to the respondent are those when the judge and attorneys address him directly. I know that by now you are thinking that simultaneous interpretation of the full proceeding is how court interpretation is done every day not just at the federal level, but at the state and local level as well. So, what is the big deal? The difference is that in immigration court, until now, they have been hiring many people who have never interpreted simultaneously. Moreover, my colleague told me that this simultaneous interpretation was going to be conducted by a single interpreter regardless of the duration of the hearing. No team interpreting under any circumstances. She also told me that they had contacted the agency but nothing good had come from that communication, except that they were told that they could learn simultaneous interpretation from an on-line tutorial the agency had posted on its “contractors-only” website and that if they ever needed a break they could ask the judge for a recess. Once she explained their predicament, I thought of a possible solution to the problem.
I must say that between the time I spoke with my colleague and now, and (I believe) mainly because of the pressure applied by most reputable interpreter organizations in the United States, lead by the National Association of Judiciary Interpreters and Translators (NAJIT) The EOIR and the translation agency that hires the independent contractor interpreters have decided not to implement simultaneous interpretation at this time.
I have nothing against the agency that has the contract to provide interpretation services for the EOIR. In fact, I respect what they do: As a business, they are doing exactly what they have to do to profit for their shareholders while at the same time fulfilling the terms of their contract. Also, like I said, I know many interpreters who work in immigration court and some of them are good interpreters, and many more are dedicated and hard-working people; However, the reality is that when many interpreters think of immigration court the first thing that comes to mind is that it is in the hands of an agency that pays very little, demands minimum quality from its interpreters, takes a long time to pay, cancels assignments, and hires many of those interpreters who were not able to work anywhere else.
I have worked in immigration court in different parts of the country and unfortunately, in some ways, this idea is not far from the truth. The agency got this contract, by far the largest interpretation contract with the federal government, bidding a low-cost interpretation service and guaranteeing coverage in all required languages, even the most exotic ones. To fulfill this obligation they developed a program that encompasses a very good business model where they recruit people locally, subject them to a very basic interpretation test, run a security and work-eligibility background check, and provide some entry-level materials on-line. They also hire hard-working administrative staff that rounds up the interpreters at the local level as they are needed and schedules them. The agency has a group of independent contractors, most of them drawn from the same interpreter recruitment system, who have separated themselves from the rest and, after a basic training by the agency, have been willing to become quality-control supervisors of their peers at the local level. Finally, the program includes an interpreter payment system that is lower and less flexible than everything else in the market: No cancelation fees, no parking reimbursement, for many interpreters there is no minimum or a negligible minimum guarantee, a punch-clock system to pay the interpreter, penalties for not having the payment form stamped at the time required (even if the interpreter was already in the facility) and others. Of course, the EOIR loved the system as a warm body is always standing next to the respondent, the contractor interpreter conveys the basic information to the alien, and the budgetary cost is very low (although I could not find out how much the EOIR pays the agency for each case interpreted.)
It is very difficult to hire so many interpreters, particularly in some of the less common languages. It would definitely be very expensive for the EOIR to attempt to hire all of these interpreters at the local level using a staff interpreter or a clerk. It would also be extremely hard to provide interpretation services at a minimum quality level in some of these languages or areas of the United States. Maybe the agency system is not the only solution but it is the best. To raise the quality of the interpretation the agency must get these interpreters to do simultaneous interpretation and has to provide the service with two interpreters working together even if it is very hard to find two interpreters to work as a team, particularly in some languages.
As I was arriving to these conclusions it hit me: The federal court system (USAOC) is fulfilling the same needs with higher quality interpretation services, it is doing it at the local level, and it is doing it without an agency as an intermediary. This means that it can be done in immigration court! Then I thought, the federal court system requires of many interpreters every day, but not as many as immigration court where practically all cases require an interpreter. How would the small town get their interpreters for those respondents who speak less common languages? The answer came to me: There are NO immigration courts in any small towns in America. They are all in the largest urban areas and the border towns. It would not be difficult to get interpreters after all. I believe that immigration courts should follow the same procedure as the federal judiciary (and for that matter almost all of the state and local court systems in the country) For the most common languages where there are plenty of interpreters, they should implement and enforce a certification system like the federal court interpreter certification examination where the potential interpreter has to take and pass a very difficult exam before he or she can work in court. For the other languages they could follow the same criteria used by the federal judiciary to determine who is qualified to work and who is not. By simply implementing this change, if they pay the same as the judiciary using a half a day and full day fee system, the EOIR would have all federally certified and qualified court interpreters ready to work at a level never seen before in these courts before. This would also include the team interpreting system widely known, accepted, and used at the federal level. Those presently working through the agency would need to get certified or qualified (depending on the language pair) which means that the good ones would have a higher income and by becoming certified or qualified interpreters, they would also have access to other markets such as the federal and state court systems. Other than waiting for the contract with the interpretation agency to expire, or finding a cost-effective way for an early termination, I see no reason to continue with the intermediary system anymore, unless the agency renegotiates its contract with the EOIR and changes its protocol demanding interpreters meet the same minimum requirements needed to work in the federal court system and pays accordingly. This would probably satisfy everybody without having to get rid of any of the current players.
In the meantime, I suggest these dedicated and hard-working individuals who are presently working in immigration court, and are not certified, start working on improving their skills, getting certified, and while the problem is permanently solved, I invite them to talk directly to the EOIR, and if necessary, to take their case to the media before they have a situation similar to what happened in Great Britain when another agency took over the interpreting services. I also suggest that until the team interpreter standard is adopted, they should take as many breaks as needed when working a long hearing alone, explaining to the judge that they are requesting the break because that type of hearing should be interpreted as a team. If you work as an immigration court interpreter, carry NAJIT position papers with you and give them to judges and attorneys, become members of NAJIT, ATA, and other local professional organizations, go to the annual conferences and present your case to the rest of the interpreter community, the agency does it all the time by getting their staff to present at these conferences. By doing so, you will begin to change the interpreters’ community perception that almost nobody wants to work where you are working. I invite the rest of you to brainstorm, and avoiding postings that contain nothing but complaints, to write down your suggestions so that our immigration interpreter friends and colleagues get what they need and deserve.
Update: on February 11, 2013 EOIR Chief Judge Brian M. O’Leary issued a memo ordering the implementation of simultaneous complete interpretation of all court proceedings without team interpreting. This order will be effective on May 1, 2013.
June 9, 2012 § 6 Comments
It seems to me that a week never goes by without a colleague telling me that he or she was misunderstood, humiliated, obstructed, or underpaid while doing his or her job. Some of them react with anger, others with frustration, a few seem resigned, but a growing number of our fellow interpreters have been reacting to these real-life situations by taking action, doing something about it. Finally, interpreters finding a solution to this “never-ending” comedy of errors where the interpreter is often an unwilling character.
As those of you who know me personally (and many others have figured out by reading this blog) know, I have always considered myself a professional at the same level as all those who we provide our services to: Scientists, politicians, attorneys, diplomats, physicians, military officers, school principals; and I try to act that way when I provide my interpretation services. I feel that we should all consider ourselves a real profession, perhaps even a profession above many others as we are also a little bit of an art. For this reason, when I first heard of InterpretAmerica a couple of years ago, I immediately fell in love with the idea and threw my support (mostly moral I admit) behind the incredibly hard work that Katharine Allen and Barry Olsen are doing.
I attended InterpretAmerica last year. It was like a dream, something you can only find in Rod Serling’s Twilight Zone. The medical interpreters were there sitting next to the court interpreters, the military interpreters were having a conversation with the agencies; the equipment companies were there having a chat with the educational institutions, and the conference interpreters were sharing experiences, and learning, from the community interpreters. This was unreal: I saw everybody I know and work with in my different interpretation fields, all under one roof! The colleagues from the east coast were there, so were those from the west coast, the European Parliament, the professional organizations, I saw board members and influential colleagues from ATA, AIIC, NAJIT, IMIA, and many more.
Next week, InterpretAmerica will hold its Third North American Summit on June 15 and 16 in beautiful Monterey, California. Looking at the schedule and list of speakers, it looks like this will be the best summit so far. The speaker list includes colleagues like Sign Language interpreter Jack Jason (Marlee Matlin’s interpreter) Andrew Clifford from Glendon College, Renee Jourdenais from MIIS, my good friend Jonathan Levy from Cyracom with a military interpreting perspective that will probably be new to may in attendance, Barbara Moser-Mercer from the University of Geneva, and others of the same level.
Unfortunately, this year I will not be able to attend the summit due to professional obligations, but I will be checking in regularly with many of my friends who will be there. As you know, I have devoted this blog to everything important and useful to our profession. This is one of the most important efforts in the history of interpretation in the United States. I encourage you to attend the summit, to exchange ideas, to take those ideas back home where you should share them with your colleagues. And to those of you who cannot attend this year’s summit, I invite you to set aside the dates of next year’s gathering and go. In the meantime, stay in touch with those attending, and vote for InterpretAmerica in the Chase Bank campaign to qualify for a $250,000.00 grant. I invite all my colleagues who are attending the summit, or have attended one in the past, to share their experiences with this movement started by Katharine and Barry.