January 5, 2017 § 7 Comments
2016 was a great year for many of us. Quite a few of you developed professionally and became better at what you do. I congratulate you for that important achievement; unfortunately, competitors are still out there, languages are still changing, technology continues to improve, and clients (agencies or direct corporations) are willing to pay for what they need but are looking for the best service at the best possible price. The question is: How do we adapt to reality, keep up with technology, and improve our service? The answer is complex and it includes many different issues that have to be addressed. Today, at the dawn of a new year, the time for planning activities, and programming agendas, we will concentrate on one of them: Professional development.
It is practically impossible to beat the competition, command a high professional fee, and have a satisfied client who does not want to have anything to do with any other interpreter but you, unless you can deliver quality interpreting and state-of-the-art technology. In other words, we need to be better interpreters. We need to study, we have to practice our craft, we should have a peer support network (those colleagues you call when in doubt about a term, a client or grammar) and we need to attend professional conferences.
I personally find immense value in professional conferences because you learn from the workshops and presentations, you network with colleagues and friends, and you find out what is happening out there in the very competitive world of interpreting. Fortunately there are many professional conferences all year long and all over the world. Fortunately (for many of us) attending a professional conference is tax deductible in our respective countries. Unfortunately there are so many attractive conferences and we have to pick and choose where to go. I understand that some of you may decide to attend one conference per year or maybe your policy is to go to conferences that are offered near your home base. I also know that many of you have professional agendas that may keep you from attending a particular event even if you wanted to be there. I applaud all organizations and individuals who put together a conference. I salute all presenters and support staff that makes a conference possible, and I wish I could attend them all.
Because this is impossible, I decided to share with all of you the 2017 conferences that I am determined to attend:
The International Association of Professional Translators and Interpreters (IAPTI) Annual Conference in Buenos Aires, Argentina (April 22-23). I go to this conference because it is IAPTI. Because it is about us, the interpreters and translators! This conference, and this organization for that matter, presents a unique point of view of our profession that I consider priceless. It is the only international conference of this size where there are no corporate sponsors. All you see is translators and interpreters like you. Some of the results of this innovative approach are that the conference attracts a very important group of colleagues that stay away from other events because they are bothered by the corporate presence. This is the conference to attend if you want to learn how to deal with agencies, corporate clients and governments, because the absence of all those other players fosters this dialogue. You can attend the presentations and workshops knowing that no presenter is there to sell you anything and that is fun to have at least once a year. Extra added bonus: Beautiful Buenos Aires! I am personally delighted that IAPTI decided to take its conference to Latin America where so many colleagues need these events.
The National Association of Judiciary Interpreters and Translators (NAJIT) Annual Conference in Washington, D.C. (May 19-21) I am determined to be in Washington, D.C. in May for the largest judiciary and legal interpreter and translator gathering anywhere in the world. This conference lets me have an accurate idea of the changes in this area that is so important for our profession in the United States. It is a unique event because everybody shares the same field and you get to see and network with colleagues that do not attend other non-court interpreting conferences. Extra added bonus: As the capital of the United States, Washington, D.C. offers interpreters and translators the opportunity to physically see where it all happens: the government institutions and agencies, monuments, museums, and the federal court system: History and the law!
International Federation of Translators (FIT) XXI World Congress in Brisbane, Australia (August 3-5) This is an excellent event to attend for several reasons: It is an international meeting of professionals who actually live all over the world. There are other big events where interpreters and translators from many countries get together, but most of them live in the United States or the United Kingdom; at the FIT World Congress most of the professionals attending the event will be coming from their respective countries, bringing along different perspectives, points of view, and first-hand information on the status of the profession somewhere different from the country where you live. Extra added bonus: Despite the long trip for most of us, the central theme of the congress is “Disruption and Diversification”. Enough said: This are issues that affect all of us and should be near and dear to the heart of all professional interpreters and translators.
XXI Translation and Interpreting Congress San Jerónimo (FIL/OMT) in Guadalajara, Mexico (November 25-26) Every year the Mexican Translators Association (OMT) puts together a magnificent program featuring well-known presenters from all over the world. Coming from an unprecedented success during their XX Congress, the 2017 edition will surely have workshops and presentations in varied, useful, and trending topics. This is the activity to attend this year for those colleagues who work with the Spanish language. Extra added bonus: The Congress is held in the same venue (Expo Guadalajara) and at the same time as the International Book Fair, one of the largest in the Spanish language world. Besides the professional sessions, attendees can also stroll up and down the immense fairgrounds a purchase some books, listen to some or the most renowned authors in the world, or just window shop in between sessions.
I know the choice is difficult, and some of you may have reservations about professional gatherings like the ones I covered above. Remember, the world of interpreting is more competitive every day and you will need an edge to beat the competition. That advantage might be what you learned at one of these conferences, or whom you met while at the convention. Please kindly share your thoughts and let us know what local, national or international conference or conferences you plan to attend in 2017.
March 7, 2016 § 6 Comments
In this era of high speed communications and world trade the function of the interpreter is of unquestionable importance. There cannot be a globalized society without mutual understanding, and all efforts to understand another culture begin with the transmission of a proposal or an idea by means of the language they speak.
The interpreter is defined as a person who converts a thought or expression in a source language into an expression with a comparable meaning in a target language, conveying all semantic elements as well as the tone and register, and every intention and feeling of the message that the source language speaker is directing to the target language recipients. Basically, it is the action of transmitting ideas between two groups of people who are physically (or virtually) present, but do not understand one half of what is being said in the room.
The question that immediately comes to mind is: Why do these individuals, who have something important to communicate to the other group, believe the conveyed information, and base their decisions in what this interpreter said in their native language? What on earth makes them believe what the interpreter uttered, especially in the many instances when they had never seen this person before? In fact, when interpreting from the booth, the recipients of the interpreting services never get to see the interpreter. The answer is complex, but it is also very simple: Because they trust the interpreter.
During their life, most humans will have many experiences with providers of goods and services. They will make decisions, some big and others small, based on their expectations as to the quality of some of those goods and services. In some cases, because of the nature of the service and the characteristics of those who deliver it, they will select the provider based on trust. This is what happens when a person hires a physician, a lawyer or an architect. We put our lives in the hands of surgeons and airplane pilots because we trust that they will perform as expected. We trust that a civil engineer will build us a house that is safe for our family. We trust that an accountant will take care of our fiscal obligations according to the law. We trust these individuals and their services because they practice a profession. They are professionals who have studied and demonstrated that they can deliver the service, perform the task.
On the other hand, we pick individuals or businesses for other services, or to get some goods, based on an expected result. That is why when we go to a restaurant we hope that the food is as good as we heard it was, or when we go to the store we hope that the clothes we are going to purchase will fit, last, be comfortable. We select the providers of these goods and services expecting a desired result: a fast car, an honest housekeeper, and so on. These goods and services are commercial, they do not fall in the category of professional occupations. People can join these industries and with skill and perseverance, not necessarily with a formal education or a scientific skill, get to the top of their trade. A very capable individual can become the best laborer in any giver industry. Of course there has to be some trust for these businesses to succeed, but this is on the realm of “trust but verify”. That is why we are not shocked when we see a homeowner by the side of the technician throughout the time he is at the house fixing the refrigerator, but we would never even think of joining the surgeon by the operating table while he performs a liver transplant. The second activity is a professional service and it requires absolute trust.
Interpreters fall into the first category. We are professionals providing a sophisticated, complex, and unique professional service. Like the airplane pilot, we are a trusted professionals and people trust us to the point of letting us be the source of all information and exchanges when dealing with someone who speaks a different language they do not understand.
I have always believed this to be one of the most important characteristics of our craft. Ours is one of very few fiduciary occupations. It is for this reason that I reacted the way I did when I recently faced a situation where they questioned these essential characteristics of our profession.
I consider myself very fortunate because after many years of hard work, I have developed a portfolio of very good clients who value my work and show it on the way they treat me and remunerate my services. It is not very common to see me accepting an assignment from an unknown source, but sometimes, because the gig seems interesting, or because I have nothing better to do, (provided that my minimum requirements are met), I accept one of these assignments.
Not long ago, I was sitting at my desk working on the blog when I received an email for an assignment that looked interesting. It got my attention, so I checked my schedule to see if I was open on the date of the event and I was. I must say that the email came from a well-known agency, but with the exception of a job here and there many years ago, I had never really collaborated with them on an assignment.
I responded to the email providing the information they requested: my willingness to take the assignment, my availability on that date, and my fee. The person from the agency got back to me very quickly to let me know that it all looked great, but they would need me to go lower on my fee. I immediately answered with a resounding: No!
At that point, I thought that this was the end of the story; that just like so many other times in the past, they were going to apply me the silent treatment.
To my surprise, the agency contacted me again on the following morning; this time it was a different person, a supervisor I was told, who wrote to me and stated that she had googled me, that they had asked around, and that after their little research, they had agreed to my fee, and if I was interested, they would love to have me as part of their team for the assignment. I said that I would do it, but that I needed to discuss payment terms with them before going any further. I explained that I have an invoice system that I use, and that I needed them to honor my invoice like the rest of my clients. It was explained to me that the company’s policy was to use their payment system and invoice forms. I again emphasized the fact that I would only take the job if they agreed to a simple invoice by email process with no other hurdles. I explained that I sell my time and the hours or minutes I was going to spend working on their forms would not be paid by anybody. The agency representative answered that my conditions were agreeable, and all I had to do was to email them an invoice after the assignment. I agreed and that was the end of the negotiations, which by the way, I have in writing.
Several weeks went by until one day I received an email with the materials for the assignment. Everything was fine to that point, but as I kept on reading until the end of the message, I discovered that they had sent me some forms to fill out, indicating the time I started and finished interpreting. On top of that, they requested that I call the agency at the moment I arrive to the venue, and that their client’s representative sign the form “certifying” that the assignment had indeed started and ended at the times written by me on their form.
I had never been asked to do anything like this before. I felt insulted and got very upset. They were checking on me, just like they would on the Maytag Man, to make sure I had worked, and my word was not good enough for this folks; they needed me to prove that I was at the event, so they told me to call them; and my credibility was so poor that they needed another individual to vouch for me.
I took a deep breath, actually, I took several, and afterwards I thought of the absurdity of this policy. It was clear to me that they had this rules in place because they did not trust me, and did not trust any of my colleagues. The thing I could not understand is: If they have their doubts about the time I show up for the assignment and about whether or not I actually rendered an interpretation, how is it possible that they let me interpret from a foreign language that nobody in the room understands but me and my booth mate. They got it all backwards. I felt disrespected by this “interpreting” agency, and I felt that they had insulted my profession.
After a few minutes I wrote them back, indicating that I was not used to be under the surveillance of anybody, that I was a professional who sells his time, skill, and knowledge by providing a professional service, and that I have always expected to be treated with decency, respect, and as a professional. I added that I could not agree to their corporate policy, and for that reason, I was declining the assignment. It was not long before the person from the agency wrote back, and her email was very telling. It read as follows: “…We regret that (you have) declined the assignment. We agreed to pay you above our usual rate, but unfortunately, we cannot waive the other requirements. This is our policy and it is very similar to that of many others in the industry…”
That is the problem, dear friends and colleagues, these agencies expect to deal with us as merchants, not professionals. Key terms such as “rates” (like a merchant) instead of “fees” (like a professional), give us an idea of who they are looking for in the “industry”. To take one of the words this agency used on their final email: “Unfortunately”, interpreting is not an industry, it is a profession. We cannot work under mistrust, nor for a client (who they would probably call “customer”) who comes to our environment with the same hopes and expectations that you have when you enter the drycleaners. I deal with clients who trust me to do my work just like I trust the dentist who drills holes in my teeth. We are a profession. Industries deal with their service providers as laborers, I will stick to those businesses who deal with me as a professional. I now invite you to share your comments or similar experiences when an agency or a direct client has viewed you as a factory worker and not as a professional.
November 9, 2015 § 9 Comments
Video remote interpreting, or VRI as it is widely known, is one of those topics that are difficult to discuss because some multinational agencies have turned it into an emotionally charged subject. Those of you who know me personally, and the friends and colleagues who read the blog, know that I have always been a pro-technology individual, that as an interpreter I embrace technological changes and the benefits that come with modernization; and as a person who loves to study history, I recognize that technology has come to the interpreting profession, including VRI, and it is not going anywhere.
In the past, I have written about the benefits of working remotely by video, about how this change is helping us, the interpreters, to work more and better assignments that we could not do before because of the limitations of time and space. I have also told many of you, and I repeat it right here, right now, that even with its deficiencies and set-backs, VRI technology is getting better every day. I have no doubt in my mind that the day when we don’t worry about VRI technology more than we presently worry about conventional technology in the traditional booth is just around the corner.
To this point everything looks good and promising. It is when you begin to factor in all the other sideshows that generally accompany VRI interpreting that we see the dark side of this issue.
There are some good and honest agencies all over the world; we interpreters know who they are and wish to continue our mutually beneficial collaboration with them; however, during the last two or three years we have been bombarded by these multinational interpreting agencies, and some others not quite as big, who have undertaken the task of proselytizing all the interpreters and all the students of interpretation they can find. It seems that you cannot attend a professional conference anymore without having to sit through a presentation by an executive or an administrator of one of these entities, who almost never is or was an interpreter, and listen to their interpretation of the new reality in our profession. They skillfully present an extremely one-sided view of the changes created by VRI, and launch their efforts to convince the individual interpreter to blindly accept their conclusions and conditions as the only truth. Dear friends and colleagues, I see things very differently from my perspective as an individual independent interpreter. Let me explain:
The multinationals and the smaller agencies that from now on I will respectfully refer to as their “junior partners” want me to believe that there is this great new technology that is being provided by these huge agencies and their junior partners, that they know how it works and that for this reason they are entitled to be the ones offering this technology to the client (who they often refer to as customer because they see interpreting as an “industry” not a profession). While they are telling me this, I see that they never mention the inventors and researchers, that these individuals are not invited to the conferences and seminars because it is not in the multinationals’ best interest that we, as mere interpreters, meet them and start a direct relationship with the creative talent, thus bypassing the middleman in this equation also known as the agency.
They tell us again and again that VRI changed the old rules and that from now on interpreters better get used to the idea that they will make less money because, by eliminating the need to travel to the site of the event, it will be cheaper to deliver interpreting services. It is just a consequence of modernization. The problem is that what I see are multinational agencies and their junior partners generating all-time high profits because, despite of the savings in travel and other logistics that VRI eliminates and therefore the end-client would not be willing to pay anymore, by reducing the interpreters’ fees because the service is now rendered remotely, they now keep a bigger share of the professional fees paid by the client for interpreter services. I see that an event covered remotely will eliminate travel-related costs, but the professional service of the interpreter is exactly the same. The fact that the interpreter is working from home or from a facility near home instead of from a booth on the other side of the world is irrelevant for the rendition. There is no logic, there is no reason, and there is no moral justification to demand that a professional interpreter work for less because of his physical location.
They tell us that VRI interpreting for these multinational agencies and their junior partners benefits the interpreter because she will not have to “waste” two days traveling to and from an event. Instead, she will be able to take a second assignment for those “traveling” days; therefore, she will have a higher income. The problem is that I see a professional independent interpreter, who owns her time, deciding to work one assignment, two, or none. This is a personal decision that has nothing to do with the multinational agency or its junior partner as it does not impact the interpreter’s performance during the assignment with said entity. There is a good chance that there may not be other assignments available for those days, and in that case, you could argue that the interpreter would actually make less money because she will not be paid the travel fee anymore. I do not include this in my judgment because it is part of the risk of being an independent professional interpreter. It has nothing to do with the multinational entity.
They tell us that healthcare and court interpreters will be better off with VRI because instead of spending hours getting ready to go to work, traveling to the assignment, and waiting for their medical appointment or court hearing to take place, they can stay home and play with their kids, do some gardening or work in their car. It is a win-win situation! Unfortunately, what I see is an interpreter who goes to the hospital, clinic, courthouse or jail because that is his job, being forced to accept one or two hours of work paid by the minute, instead of a full day of paid work. People go to work because they need to make money. Many would love to stay with their children, plant a tree or fix the attic; unfortunately you don’t get paid for any of those things. That is what vacation is for.
These entities tell us that thanks to VRI many indigenous language interpreters are now working with hospitals and emergency rooms; they brag about this. They are helping these generally ignored and forgotten interpreters. That is not what I observe. When I look at these indigenous colleagues, I see rare and exotic language interpreters providing professional services for a very low fee. We all know that our colleagues in rare and exotic languages command a higher fee than those of us who have a more conventional language combination.
The multinational agencies and their partners tell us that they are the ones who know the market, that as interpreters, we may know how to provide the service, but it is the agency that can get the clients. What I see is that we as interpreters know many people that they do not know. We are in the trenches with those who make an event successful. These are the players that we can go to and keep the interpreter service a reality. They do not know many of them.
These agencies tell us that they are the ones who make sure that interpreters provide their services ethically and professionally. Unfortunately for those who believe this idea, I cannot see how one of their employees, somebody less experienced and with less formal education than the interpreters she “coordinates” by micromanaging and setting demeaning practices used in unskilled labor markets, can do a better job than a professional who will still be around a year from now. Most of these agency employees will not.
The multinational agencies and their junior partners often say that there are many interpreters who are very happy working for them under the existing conditions. What I see is a group of individuals who are scared to death of losing that rock-bottom income that together with their spouse’s wages makes it possible for them to survive. They are too afraid to speak up. Of course, I would not doubt that there may be some who are suffering of the Stockholm syndrome.
They tell us that they are training interpreters, that they are helping them to improve their skills. In reality, what I see is, in my opinion, no more than a bunch of laughable tests and online courses claiming to help you become an interpreter.
These multinational entities constantly say that there are not enough interpreters in the market to meet the current demand. That they are working on training more people to fulfill these need. Unfortunately, all I see is many good interpreters sitting at home without work because they refuse to work under such insulting conditions as the ones often contained in these agencies’ contracts.
Multinational entities and their junior associates tell us that it is them who know the technology; that we do not, that many interpreters are reluctant to learn how to work with VRI technology because they are afraid of the new tools. The truth is that every day more interpreters are getting tired of the middle guy who adds no value to the service and can be replaced at the blink of an eye. Interpreters, inventors and researchers can work together directly. As far as learning the technology, do not worry. All I can say is that there are many more college degrees on this side of the table. Interpreters will learn.
These are my opinions, it is my perception of what is going on. I truly believe that we as interpreters need to develop a direct relationship with innovators to be in a position where we provide VRI services in a professional dignified way that includes the most essential part of this profession (because it is not an industry): the individual interpreter, embracing those honest agencies who understand their role in this profession and do not try to go beyond, and eliminating all those prone to abuse their position and willing to impose their personal insatiable desires over the professional services they claim to provide. I now ask you to share your comments on this issue, and to refrain from coming in here to defend the philosophy and practices of the multinational agencies and their junior partners I refer to throughout this entry. They have plenty of spaces where they can continue to serve the Kool-Aid. We have very limited venues to express our opinion.
Who should interpreters target as their clients in a world where many want to pay lower fees? Part 1.
July 28, 2014 § 15 Comments
I consider myself very lucky because my job takes me all over the world; this allows me to see many of my friends and colleagues as I visit their towns and countries, and also gives me the opportunity to keep up with the local interpreting and translation issues that are impacting that particular area. It gives me great joy to hear about the personal and professional accomplishments of so many talented friends; and unfortunately, I also get to see the sadness, anger and frustration of so many who are working under conditions that no professional should suffer or tolerate. I cannot tell you how many times I have listened to these horror stories where the main characters are permeated by mediocrity, ignorance and lack of ambition. It was after one of these episodes, not long ago, that I decided to write about this topic in order to identify the problems and propose some solutions that have worked for me and for other colleagues in the past. This topic is broad and will require of several posts. I will address separately on three different posts the situation of court interpreters, community interpreters, including health care interpreters, and conference interpreters.
First I will talk about the court interpreters because they are a large part of the interpreting community in the United States (only second to military interpreters) and they are a growing segment of the profession in many countries around the world. When I think of many of the freelance court interpreters I know, one thing that puzzles me is: how can they be happy and fulfilled working under such conditions? In certain administrative courts they are paid very little money, sometimes they do not get Per Diem when traveling to another location, and on top of that, they are not treated like professionals. They are required to get paperwork stamped and signed by others, sending the message that because they are not trustworthy, somebody else needs to watch what they do; And by the way, if they want to get paid on time they have to be willing to accept a smaller paycheck (there is a pay cut policy in exchange for faster pay). Of course this is an extreme case, and I would have called it the worst if this article had been written before the United Kingdom court interpreter fiasco that insulted capable professional interpreters in their professionalism and in their pockets. Of course you all know what happened over there and we are all familiar with the ever-bigger problems in the British justice system. Enough for now, but I will return to the United Kingdom court interpreter saga later on this post.
If you think that things get better for those interpreters who freelance in the state-level court system of the United States because these are not administrative courts, you have not worked there for at least a decade. At this level, in most states, interpreters make a little more money than those working the immigration court system, but they are still getting a laughable fee for their professional services. This low pay does not feel any better when you combine it with rules and policies designed for laborers and not for a professional service provider. I am talking about agency-controlled state court markets, incomprehensible policies that are keeping good interpreters from making a decent income in civil cases, the “annual payment limit” contained in some states’ independent interpreter contracts, the “even distribution” of work policy of other states where good and mediocre interpreters basically get the same amount of work from the state as long as they are state-certified, or the backwards legislation that gives certification and oversight of court interpreters to the state judiciary in a state where this was not the case, and now will pull interpreters down to the same level of the other states where the same party that hires certifies. A move unheard in other professions like lawyers and physicians, but even celebrated by many interpreters in this state. Add to this landscape all the endless and ever-changing micro-management requirements by local courthouses, many other rules that I will just skip for the sake of brevity; and finally, throw in there the agencies that are run by people with no formal education, experience, or practical knowledge of interpreting (as the ones who procure interpreting services for most administrative courts) and pay their interpreters even less money, and you will have the big picture; the same picture I see every time I hear a new story, learn of a new travesty, or witness a horrendous performance.
Dear friends and colleagues, I cannot help it, but it is at about this time that I always wonder why my friend or colleague is still working as a court interpreter under those circumstances! The answer is simple and complex at the same time. Simple because as a freelancer all it takes is a moment of courage when the interpreter decides: Enough! No more. Complex because not everybody is willing or capable of making this decision. Different people, different priorities, different ideas, different set of values, and different goals in life. Although I have belonged to the former group all my life, I understand those who belong in the latter. The thing I cannot understand is why they do not take action and change things for themselves, and maybe for their profession at the local level.
It is possible that many people living under the circumstances described above will not be able, for different reasons, to move on to another type of interpreting assignments, but they can always pick their clients wisely. Let me explain:
One thing I have never understood is why on earth so many of my freelancer colleagues see themselves as court employees. I have heard hundreds of times how they introduce themselves as interpreters for the courts; I have heard them refer to court administrators, court clerks, judges, and staff interpreters as their “boss”! Obviously this immediately tells me that if they see the court, the interpreting agency, or the state judiciary as their employer, they cannot see them for what they really are: their client.
Once the interpreter comes to terms with this issue, and understands that she does not work for anyone but herself, she can focus on picking her clients. She will soon realize that mediocre interpreting agencies, state judiciaries, and even the federal court system are nothing but clients, and clients that pay very little (some of them rarely on time) in exchange for what they expect from the interpreter. They pay low fees for the interpreting service, but many of them want you to do so many other things for the same token fee: these interpreters must prepare endless paperwork, learn (sometimes absurd) court or agency policies that are only applicable to that particular courthouse, translate documents in between hearings, attend (often self-serving) unpaid meetings scheduled by the agency or court administration; and many times they demand, without saying it, exclusivity and they “punish” an interpreter who cancels the assignment for a better paying professional opportunity. Once the interpreter sees them as another client, she will realize that, because of their practices and philosophy, they are not at the top of her client wish list, and she will understand the need to find better clients.
Now the question is: If all interpreting agencies that control the administrative courts, and all state-level court systems are not to be considered as top clients, what else is there? The answer is: The good clients!
All interpreters who want to make a decent living in the legal field need to provide their services to the private bar. It is true that in the United States the states are now observing Title VI of the Civil Rights Act, and in many cases the states are keeping independent interpreters from working any civil cases unless paid through the courts; but even under these circumstances, there is plenty to do. First, those of you who live in states where independent freelancers coexist with state contractors, and are allowed to provide their services in civil court to those who turn down the court-appointed interpreter and prefer to hire their own, you should enter this field full-blast. The federal system does not provide court appointed interpreters in civil cases, and for those who are federally certified this is another option, in fact, it is a much better option than working criminal cases for the federal court system because the pay is much better.
The main option available to all of those who have a valid certification at some level (state or federal. Private language agency certifications are not considered valid) is to become a legal or “out-of-court” interpreter instead of a court interpreter. Legal interpreters provide their professional services to Law Firms and attorneys for depositions, office interviews, witness preparation, jail visits, expert opinions, expert testimony, transcription and translation services, and even in court at the plaintiff’s or defense’s table. Interpreters negotiate their fee with these attorneys; there are no pre-set limits, no endless meetings, and for the most part, the cases are interesting: there is more variety in civil court; and the cases that you should go after involve enormous amounts of money in damages. These are the type of clients I try to have, and I spoil them, pamper them, and protect them with the best service you can find anywhere. The point is, my court interpreter friends and colleagues, if you don’t want to move to a bigger city, if you don’t want to travel, or to learn a new field, the next time you get angry because of an absurd new rule, because you are not getting paid on time, or because you got tired of being treated like a laborer instead of a professional, stop working for the system, get out there and look for the big clients: the large law firms, the corporate legal departments, and talk to them; sell them your services, and start enjoying your career once again. Who knows? If enough good interpreters leave the system, the system will have to hire mediocre individuals, and sooner or later the government will have to sit down with you and talk fees and other work conditions. This is what is happening in the United Kingdom where a group of courageous, determined, and brave interpreters walked out and never went back. They made history, inspired us all, and showed us that although difficult at the beginning, there is life after the courthouse. I invite you to share with us your opinions and comments, and I ask you to avoid name-calling, specific cases, and arguments defending agencies or the court interpreter wages.