October 12, 2017 § 1 Comment
Sometimes, after turning down a job offer from an individual who had contacted me by email or phone, I wonder if my life would be easier if I turned into a “yes man” and accepted many offers that come my way. It would save me the time I spend explaining why I cannot work under the circumstances proposed, or avoiding all those baseless arguments and laughable excuses from ignorant prospective clients and greedy multinational agencies. No doubt it would be good for my health. I would have more clients, interpret every day, and turn into the darling of all agencies and professional associations. I would probably be “Tony the Yes Man”, “the one who does not make any waves.” “Mr. Takes it in the chin”.
Unfortunately, I immediately remember that I am a professional; that acquiring my set of skills and knowledge has been difficult, time-consuming, and expensive. At this point I always decide not to be the “lovable loser”.
I understand there are many interpreters; government agencies are looking for ways to save money, and private corporations want to be profitable. This only means it is harder to get an assignment; that we must put a bigger effort into finding good clients and well-paid assignments. Professional interpreting is not a hobby; it is a business, and in that world worthwhile things are not free. We must behave like businesspeople; we cannot make everybody happy by accepting any assignment that comes across our table, and we cannot make the agency recruiter’s life easier by giving in to unspeakable working conditions.
We must never forget who we are and what we do. We must protect our profession even when facing a human tragedy. I saw how some of my colleagues, well-intentioned, gave in to the indiscriminate use of bilinguals instead of interpreters during the Mexican earthquakes and Caribbean hurricanes. Some considered that demanding interpreters was inappropriate because of the urgent need for interpreting services. I think they wasted an opportunity to showcase the interpreters’ work to many people who had never heard of interpreting in their lives. I applaud those colleagues who held their ground and defended the use of professional interpreter services.
Recently, I turned down a job offer to interpret for some Spanish speakers, members of another country’s armed forces, because the assignment did not pay for the days off between sessions when interpreting was not required, and because I got no assurance that during the flying lessons there would be a flight instructor on board with direct access to the aircraft instruments if a mistake by the student occurs. The agency recruiter could not understand why I was not willing to risk my life for an assignment that cared so little for the interpreter they had not even bother to check and see if there would be a licensed pilot on board.
I also declined an offer from a small agency to interpret simultaneously non-stop for three hours by myself. The agency rep thought I was a prima donna, and even offered me more money to take the job. I did not. Another agency’s “project manager” got mad because after she booked me (and a colleague) for a conference, two weeks went by and we got no materials from her. When asked on the status of the assignment, she replied that the event organizer had selected a different agency, and for that reason she had not contacted the interpreters. She even said that it was the interpreters’ duty to call the agency to see if an event had been cancelled or not!
When you add these incidents to the many times when the agency coordinator argues with you because you want too much money and the agency is offering an “…amount that many would love to make at work…” ; when they reply with sarcastic emails insinuating that you must be out of your mind to ask for the money you quoted for your services; or those occasions when after they explain the assignment for hours, you finally get to say a word, and let them know your fee and they reply with a simple: “oh, thank you” and hang up.
I am sure that I just described another day at the office for many of you, so the question is: What assignments should I take?
Unfortunately, there is no simple answer to such a complex question. Part of the answer must do with experience, language combination, the type of interpreting you do, and the part of the world where you live. I will let you figure out that part of the question by yourself or jointly with colleagues in similar circumstances as yours.
The part I can answer, because it has universal application is straight forward: Develop a portfolio of direct clients and take very good care of them. It is difficult to find these clients but they exist. I know because I am fortunate enough to work with many. The important thing is to know where to look for them and how to spot them from a mile away.
The best clients come from referrals from other satisfied clients, colleagues, and technicians. A good story starts like this: “I am contacting you because I was referred to you by…” or “…I want to retain your services because I attended an event you interpreted in the past…”
These people looked for you because of your skills and the quality of your service. They value what you do and want YOU to interpret.
A bad story generally begins with: “…I got your name from the ATA (or any other association) directory and I was wondering if you are still a translator…”
Screen these individuals for only sixty seconds and politely end the conversation if they do not look promising. These prospective clients do not understand who you are. To them, you are just another name on a directory under the language they need and from the location they want. They do not know what you do, and they value your profession so little they even wonder if you are still “translating” because, since you are bilingual, this must be a thing you were doing “in between jobs”. I know some people think that you can get some good clients this way, but it depends on what you consider a good client. So far, I have never found one top client this way.
The other thing to consider, because of its universal application, is the place where you are in the world. Unlike translation, good interpreting assignments do not happen in small towns or mid-size cities. They are in the big cities and not in all of them. If you live in a rural area or a small city, and you want to take the best assignments, you must consider moving to a bigger city. You may need to decide between a certain lifestyle, including few professional competitors and life in the big city where you will be swimming with the sharks. Do your research, and when you do it, make sure there is a market for your language combination in the big market you are targeting. Nothing is worse than moving to another place to find out that your languages are not in demand.
Finally, think of what you want to do. People find certain things very important, even if there is not a lot of money in that field. Do not fool yourself, you will never make a lot of money working as a community interpreter or practicing in a small city, but maybe that is not a crucial factor to you. Some colleagues find working in the community assisting people with little or no money more rewarding than a high-profile wealthy client in the big city. Some interpreters prefer less money and not so famous clients over constant traveling and spending most of the time away from home.
In conclusion, we should all seek clients that will appreciate our work, who select us for who we are as individuals, offer us professional working conditions (treat us with respect, provide materials, understands the need for team interpreting and good technology in a comfortable booth, etc.) and pay professional fees. We should protect the profession and reject prospective clients looking for anybody on a list, disrespect us, want to pay us as laborers, and do not offer the appropriate working conditions mentioned above. The rest are personal judgments we all need to make depending on the lifestyle we want to have and the service we want to provide. I now invite you to share with the rest of us your comments on this topic.
May 12, 2014 § 8 Comments
With the new National Code of Criminal Procedure (Código Nacional de Procedimientos Penales) just enacted in Mexico this past March 2014, the country with the largest Spanish speaking population in the world took one of the most dramatic steps on the implementation of their new oral legal proceedings. As many of you know, for the past few years Mexico has been moving towards a new judicial system that resembles the adversarial procedure followed by Common Law countries, and distancing itself from the more formalistic written inquisitorial system that comes from the Roman/French legal tradition. There have been constitutional amendments, training programs for judges and attorneys, and they are currently in the middle of an important legislative overhaul to match all legal precepts to the new process. These changes have brought two significant changes to our profession as court interpreters in both, Mexico and the United States. The first one is the obvious greater need for court interpreters as the new system will require services that the old written procedural rules did not. The second fundamental change, and the one that will impact the profession in the United States more than anything in the past, is the creation of new terminology and vocabulary by the Mexican legislator that will mirror very closely the criminal (and later the civil) procedure followed by the United States. In other words, for the first time ever, we will have a catalog of legal terms in Spanish that will be the law of the land in a country with close to 115 million Spanish speakers. Add to this reality the fact that Mexican society has an intense interaction with American society, and that most of the Spanish speakers in the United States are Mexican, and you get a combination of trade, crime, cultural exchanges, and family matters in Spanish that involve the two largest Spanish speaking countries in the world.
For the Mexican court interpreter, living in Mexico or in the United States, this will translate in a tremendous workload increase on the Mexican side of the border; for the Spanish language court interpreters who work in the United States (with the exception of some areas of the country where non-Mexican Spanish, particularly from Central America and the Caribbean, is broadly spoken) this means the emerging of a new culture where people who recently moved from Mexico to the U.S., Mexican citizens who live in the United States but get their news from the Mexican media, and their relatives who continue to reside in Mexico, will need and demand an accurate interpretation employing the official legal terminology in the Mexican legislation. Many of you work, as I do, with Mexican attorneys, and you know how they are always looking for interpreters and translators who can work with Mexican legal terms instead of “homemade” terminology generated out of necessity when there was no adversarial legal system in any Spanish speaking country. My friends, I suggest that there will be an even greater need for Spanish interpreters as the involvement of Mexican attorneys and Law Firms increase and their lawyers retain the services of court interpreters who know Mexican legal Spanish. By the way, the same comments apply to those court interpreters with knowledge of legal terminology from other Spanish speaking countries where the oral system is being implemented; Chile and Costa Rica are pioneers of this change. I emphasize the Mexican changes because they are the most recent and impact a much larger number of people. At this time the big question on the table for us as interpreters, particularly those who live in the United States, will be: how do we react to this irreversible change? I know I will embrace it, learn the new terminology, and apply it to my work. I hope most of you will do the same.
To those colleagues who might say that there is already a terminology used by many interpreters in the United States, and that it is the Spanish speaker who needs to realize this fact and get used to this current vocabulary, I ask you to consider two factors: (1) the language used by many court interpreters in the United States has been helpful and even useful in its attempt to provide an equivalent term that non-English speakers could understand. It was a great accomplishment in times when there were no official sources in the Spanish-speaking countries; but it is not official and in many instances it uses non-legal or lay terms that are not catalogued in any legislation; and (2) Mexican attorneys want to understand what the interpreter says and at the same time they want to devote their attention and energy to the legal problems of the case, they do not want to spend their energy trying to understand the vocabulary the interpreter is using and they never heard before; in other words: from the interpreter’s perspective adapting to the change is also a business decision.
On May 16 I will take some of the first steps by offering a preconference workshop during the NAJIT Annual Conference in Las Vegas, Nevada. Those who join me will be exposed to the most recent legislative changes by the Mexican government, will hear of the policies that Mexico is adopting to forge ahead with the adversarial system, and will see first-hand how these oral proceedings are conducted over there. I invite you to please share your thoughts on this huge change, and to tell us how you plan to adjust to it; or, if you do not think that you have to change anything you are doing right now, please do not just say that you will continue to do the same, instead, I invite you to explain why you will not adjust to these changes, and how they will not impact the place where you work as a court interpreter.