January 23, 2013 § 5 Comments
When I recently wrote about the difference between hiring a less expensive interpreter instead of paying for a good seasoned experienced one, some colleagues raised the scenario where a new interpreter could be good but newer to the profession. The issue was that this new colleague could be as good as an experienced interpreter minus the years in the booth. If a client can retain the services of such a professional for less money, why bother with a more expensive interpreter who would be charging more just because of the years of professional work.
It seems to me that this is a very valid point and worth of analysis. It is a well-known fact that there are many extremely good interpreters entering the market every year. I know it because I have worked with some of them. They are good, professional, reliable, and they charge less than a well established top-level interpreter. The perfect answer to a client’s need!
However, and there is always a “however,” the business of interpretation is much more than booth performance and professional attitude. It is my personal experience that the client wants a one-stop all-inclusive service that frees him to do everything else needed to have a successful event. When a client is paying top money for an experienced interpreter he or she expects a professional who knows about booth location, interpretation equipment, and much more. They want an interpreter who is able to suggest equipment, technician, protocol, and many other things. My clients hire me because of my booth performance, but they also know that they can count on me for all dealings with the rest of the interpreters, tech support, booth location, speaker orientation, and the intangibles like the best coffee shop near the convention center, the closest Ipad charging station at the airport, a good restaurant suggestion at the conference site, and tons of other things that they expect the good interpreter to know. I know that many of my colleagues have seen the sign of relief on a client’s face when you tell them that you know the technician, that you have worked with him; or when you arrive at the hotel or convention center and the local staff greets you as an old friend. They love it when you can get the extra wireless microphones, or the additional thirty minutes of conference room after they were told it was impossible to do it. Well, this is why the client is paying the experienced interpreters’ fees. If a short-sighted client wants excellent work in the booth and nothing else, a new good and inexpensive interpreter is an attractive option, but if the client was to forget about interpretation and concentrate on everything else, she or he will happily pay for the services of a one-stop high-quality seasoned well-known interpreter.
I personally believe that a good solution is a mix of several top-notch interpreters and an all-star team of newcomers. I have always loved to teach everything I know to the new generation, and I know I am not alone; many of you do the same. Therefore, my answer to those who contacted me after my previous posting is: There is a difference between great new interpreters and great experienced interpreters that goes beyond the fee we charge. Let’s build the next generation of interpreters by working together, teaching them the many nuances of the profession, and showing them that a good interpreter should never charge little money. I would love to hear your comments.