Remote interpreting. The way it should be.

November 9, 2017 § 4 Comments

Dear Colleagues:

We live in an environment where everybody is finally acknowledging the technological and economic changes that have disrupted the world of professional interpreting. About half of our colleagues are singing the praises of the innovations while the other half are opposing them. The truth is: Nobody is right and no one is wrong. Many of those who jumped on the bandwagon of video and audio remote interpreting did it with ulterior motives with nothing to do with the quality of the interpreters and therefore with their remuneration as professionals. Their concern was to get there first, and to do it quickly to make a lot of money with little consideration of the side effects of their actions. These call themselves the “industry”: Multinational agencies who sell interpreting services as a used car salesman sells you a lemon, and individuals who rushed to position themselves as intermediaries between these agencies, stingy uneducated end-users, and that group of paraprofessionals who are glad to work as “interpreters” for a handful of crumbs.

You have many capable, seasoned interpreters who refuse to work remotely because of their lack of knowledge about the technology and fearing performing below their well-known widely recognized professional level, not because they cannot interpret, but because they may have a hard time learning how to use the equipment, and even to do the simple things now required in the booth, like typing and searching the web.

There are many others who refuse to work remotely for a good reason: Because the quality of the equipment proposed for the event is subpar, because they are asked to provide a professional service for an insulting amount of money, or due to the deplorable working conditions offered by those who try to equate us with laborers instead of professionals.

For years, I have made my position known to those who care to hear it: I am all for technology if it is of excellent quality and the interpreters who use it are true professionals, making a professional fee and under working conditions that do not differ from those available in live in-person or on-site interpreting. Some of you have heard me praise the tremendous opportunities we have now as interpreters, and how we can now get more interesting assignments and make more money by eliminating travel days (usually paid as half of the full-day fee) and replacing them with more interpreting days where we can make our full-day fee.

Today I will share with you my experience with remote simultaneous interpretation and how this is working out fine for me.

I will be talking about conference interpreting, and what I say will probably be inapplicable to other types of interpreting because of the way multinational agencies and unscrupulous intermediaries have already polluted the environment.  At any rate, what you read here may help your efforts to demand better conditions in court and healthcare interpreting, and to refuse all work offered under such denigrating conditions.

The conference interpreting system I am working with is a cloud-based platform named Interprefy, by a company from Zurich, Switzerland. They are not an agency and they do not retain the interpreters. My business relationship is with their U.S. office: Interprefy USA in Chicago.

When I interpret with them, I physically go to their office in downtown Chicago by the Sears Tower where they have some booths/studios (more about this later) where I work with a live expert technician with me in Chicago. My booth-mate is usually sitting next to me in Chicago, but sometimes she is interpreting from another city or continent from the booth/studio of the company. A second (or third, fourth, etc.) expert technician, who also works for the company, is at the venue to coordinate and if needed fix any glitches at that end. If the interpreter is technologically very savvy, or daring, she can even work from her own home, after the equipment has been set up and tested. For this she must have at least 2 computers and a high speed internet connection.

The set up in my booth is similar to the one we have for our in situ assignments. There is a table with a computer, a very good headset, and a state-of-the-art microphone. If you prefer, you can use your own headset, just like an in-person conference. Your partner sits next to you and he also has a computer, headset and broadcast-style microphone.  Both interpreters have the same equipment. The computer on your desk lets you watch the speaker at the venue, and you can switch to another camera to see the screen on the stage of the people asking questions. There is a giant screen in front of both interpreters where we can watch the power point presentations and videos that the audience sees at the event. This is synchronized so that every time the speaker changes the slide, our screen will display the new one. If we want to see something else, or we want the volume at the podium higher, we can ask our technician at the venue and he will take care. There is a desk full of computers and other equipment behind the interpreters; this is where the main technician sits. We can talk to the main technician by turning around and speaking directly with him, or we can address him, and all other technicians by typing our questions, comments, and requests in the chatroom we all have through the platform. This is how we as interpreters can communicate with our virtual booth-mate when she is somewhere else, or to the other booths if we need something from another language, or for a relay.

The audience at the venue can listen to the interpretation by using traditional receivers and headphones, or by using their laptop, tablet, or phone, if they do so. Finally, if there is a problem with the internet connection, the service can immediately change from the cable or satellite provider, to an over-the-phone connection. This makes for a smooth service where the audience and speaker soon forget that the interpreters are thousands of miles and many time zones away from them.

Now, this is a sophisticated and at the same time, simple way to work a conference remotely; we are not talking about an Ipad on wheels, and from beginning to end, we are working under the watchful eye of expert technicians, not a jailer, court clerk, or nurse “operating” the technology.

We as interpreters can get used to this service because the quality of the product we deliver to the audience is top-notch, and because we work under the same conditions and pay as we do when physically at the conference. We get full dates and half dates, not that per-hour and even per-minute nonsense that the “industry” has imposed on court and healthcare interpreters. The company that runs the platform proudly announces that they only work with top quality conference interpreters in all languages needed. Their business model suggests that the savings are on the booths and travel expenses, not the interpreters.

This service has proven itself in big conferences with several booths from different locations, where there is no room to physically install a booth at the venue, and for less common languages in conferences where widely used languages are interpreted from a booth physically at the conference. Because of the company’s local partners, we as interpreters can easily drive downtown in most major cities and work from their location.

This is how remote interpreting must be, dear friends and colleagues. We cannot compromise quality, working conditions or remuneration just because some of the usual predators have taken over a market. I suggest you demand professional fees and conditions regardless of what type of remote interpreting you do.  Always remember: The end-user is already saving money in booth and travel expenses, do not let them fool you by convincing you that the service will not be profitable unless they pay you by the minute, and nurse Ratched is in charge with the dolly and the tablet.

Remote Simultaneous Interpreters (RSIs) cannot get a fee lower than in-person conference interpreters. Our work as RSIs is more complicated because we must know broadcast interpreting to deal with the voice latency (lag) that could be as much as 5 to 10 milliseconds, and to have extreme concentration and deep knowledge of the subject if gaps or blackouts keep us from hearing a syllable or even a word. Not all conference interpreters can sound seamless under these conditions. This is one reason why the RSI booth looks a little like a broadcast studio. I am convinced that Remote Simultaneous Interpreting is a new and different type of interpreting: A hybrid between broadcast and conference interpreting that requires training and preparation only a professional can embrace.

I now invite you to share your thoughts on this very trendy subject in our profession, and please remember that I have no experience with those other less-sophisticated devices hospitals, detention centers and courthouses are using to save a quick buck.

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§ 4 Responses to Remote interpreting. The way it should be.

  • Hartmut Teuber says:

    After a quick reading, it looks I cannot disagree with you. I may have missed some point that I may differ.One example is the use of interpreting agencies to bid for jobs of ASL-English interpreters they are not equipped for. They just needed income, derived from the jobs that involve Deaf consumers that are entirely different from those speaking spoken languages. They see just quick bucks from ASL-English interpreting jobs, because these jobs pay more than those between two spoken languages, thus yielding bigger profit margins for the agencies. They bid for gigs and place interpreters not matching the Deaf consumers’ linguistic and communicative characteristics, not knowing them.Hartmut Teuber

  • Dear Tony
    Thank you for your thorough analysis of RSI and your experiences with our. This technology has not only come to stay, it is well established, and it will lead to MORE interpreting, due to the reduction of infrastructure and transfer costs.
    As a technology company, we are dependent on feedback and advise from professional interpreters in order to develop our platform our platform further. When interpreters’ working conditions improve, so does the quality of their performance and this is our aim.
    I can only encourage interpreters to test and use our platform. When working directly for your clients, you can lower their cost and increase your margin.

  • Roxane King says:

    With the advances of machine learning and artificial intelligence is our profession at risk of being fully automated?
    These disruptive technologies are revolutionizing many industries such as professional services.

  • Dear Tony
    I’m sure new technologies will lead to more interpreting. They will open the world for professional interpreters within as well as between time zones while still fitting in your favorite position, setting their own fee and agenda.

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