When the event organizer refuses to hire a full time technician.

September 19, 2014 § 6 Comments

Dear colleagues:

One of my worst nightmares is to be in a situation where I am ready, able, and willing to do my job, and I cannot do it because something beyond my control went wrong… very wrong. In a world where we depend more on technology every day, the importance of all the devices we use in our work is paramount. An entire event can turn into a disaster if technology does not cooperate. To stay competitive, it is extremely important that the professional interpreter be knowledgeable and up-to-date on the latest technological developments that impact our industry, such as computer hardware, software, hand-held devices, and social media; that is undisputable. We should have on that same priority level the operation of headphones and microphones, interpreting consoles, portable equipment, and the basic principles of how the interpreting equipment in particular, and the audio-visual system in general, function. The idea is not to replace the computer engineer or the sound technician; the only goal is to be able to understand a problem so it can be better described to the specialist who will, in turn, take care of the issue. An interpreter who can solve small technical problems with a simple suggestion, and therefore keeps the event on track, is definitely a very valuable asset.

Those who know me are aware of the fact that I am mechanically impaired. I cannot do anything with my hands, and I have never wanted to. I am also a big advocate of hiring professionals to do all jobs, from the auto mechanic to the housecleaning person, and from the accountant to the physician. No “do it yourself” for me. Fortunately, I really like computers, electronic media, and all the gadgets I can put my hands on. This has allowed me to keep up with those issues that are relevant to our profession, but always knowing my limitations and recognizing and appreciating the essential role that the sound technician plays in the interpreting world. To be clear: As far as the interpreters are concerned, the sound technician is the most important individual in the venue. They are that crucial; especially the good ones, those who already know you, the ones that know the type of headphones we prefer, the levels we like, and even the little things that make that particular interpreter comfortable and therefore more productive. They travel with us from town to town or country to country, they know us personally, and we call them friends.

For these reasons, when negotiating an assignment I always insist on top notch equipment and the best technicians. I convey to the event organizer, or the agency, the importance of having a capable technician next to the booth throughout the event. The most experienced and prestigious agencies, convention centers, and event organizers already know it, but some newcomers may need the explanation. During my career I have seen that those agencies and promoters who want to be in the business for a long time, the ones who want to have a good reputation, and the ones who care about the quality of the event, always agree to this very basic, logical, and simple request. Unfortunately, sometimes you run into the ones who keep alive the expression: “the exception to the rule.”

Not too long ago, I was working a very prestigious event where we got to see what happens when you try to “save” money at the expense of the technician. On the day the event started I arrived, as usual, plenty early to check the booth, sound, computers, stage, and everything else that you need to be aware of to have a successful event. As I entered the room, I saw one of my friend technicians from way back. Since I had not been involved on the planning of the event, and I was just a “hired gun”, I was very happy to see such a professional experienced technician in charge of the system. I went on to get ready and did not think much about the technician anymore. It was not until that afternoon when we started having some problems with the sound that I saw my friend again; he went into action and took care of the problem in no time at all. It was seamless.

The next day I arrived at the venue and went straight to the booth to get ready. The colleague who was interpreting with me arrived, we talked for a few minutes and then the event started. Everything was fine for about two hours when all of a sudden we had a problem with the sound. There was a lot of static and the quality was very poor. I looked for my friend the technician. I did not see him outside any of the booths or anywhere else. It was then that one of the event organizers came to the booth and told us that a “technician was on his way to fix the problem.” One of the hosts of this event got on stage and announced that an engineer was going to take care of the sound problem, and that we were going to adjourn until the sound was restored. Everybody got up and headed to the cafeteria.

At that time I saw a couple of individuals coming to the interpreting area, they approached us, and asked questions about the sound. I began to describe what the problem was. As I was describing the problem I noticed the nervousness on the face of this young man who was going to fix the problem. At that point I asked him for my friend, the experienced technician. I had seen him in the room the day before, but I had not seen him that day at all. The young technician told me that my friend was not there, that he had only been hired to do the set up and to be there on the first day in case something went wrong. He then told me that he and the other technician with him were full-time employees of the company that had organized the event, and they were “IT support”, not sound system technicians. He told me that they had never worked with interpreting equipment before, and that everything they knew about these equipment was what they had learned from my friend in the last two days when he and his crew did the equipment set up, and what they saw him doing the day before. It turns out that this very important, and profitable event decided to save money on the tech support.

What happened next was a comedy of errors. These hard-working IT staff had the best intentions and tried their best, but they did not have the knowledge to solve the problem. After almost an hour of unsuccessfully trying to fix the equipment, I suggested they replace all equipment with the back-up units my friend had left in case they were needed. They did it and the event continued. There was another glitch that afternoon when a speaker played a video from his laptop and they expected us (in the booth) to capture the sound from the conference room through our headphones and interpret the video that way. Needless to say, this was impossible. We could barely hear the sound; there was no way to interpret the video that way. I asked them to hook the laptop into the sound system so we could get the sound in our headphones just as if it was coming from a microphone. They did not know how to do it. I described the cable they needed and told them that they could buy it anywhere for very little money. Once I said “little money” they listened. One of their staffers went out, purchased the cable, and we had perfect sound in the booth. The video was interpreted, but there was another delay.

At the end of the day all interpreters from all languages got together, we talked about what happened during the day, and we all decided to request a real sound technician for the duration of the event. When we went to talk to the organizers we found them buried in complaints from the attendees who were not happy about the delays due to equipment malfunction (that could have been resolved in a few minutes like the first day when the professional technician was in the premises) At that point I knew we were getting our technician without even having to request him. Sure enough, after the commotion ended, a representative of the organizers came to inform us that they had talked to the technician and he would be at the event first thing in the morning. He then told us that the professional technician was going to stay for the rest of the event, and that he would be our point of contact in case there was another technical problem. The organizers learned their lesson! Unfortunately, they learned it the hard way. Now they know that there are many ways to cut costs, but having an event without a sound technician is not one of them. As things go sometimes, the next morning my technician friend checked all the equipment and adjusted certain things that had been changed by the IT staff the day before, he stayed with us for the rest of the week until the event ended, and we never had another incident. On the last day, as we were leaving the venue, I reminded all my colleagues from the other booths of this valuable lesson, and I asked them to always remember it, and use it as an example when another agency or event organizer decided to go without a full-time sound technician to cut costs. I now ask all of you to please share with the rest of us your stories of equipment malfunction, and what was done to solve the problem.

The ten worst things a speaker can do to an interpreter. Part 2.

September 11, 2014 § 17 Comments

Dear colleagues:

Once again the “Ten worst…” are back. Last time we talked about some of the things that the person who we are interpreting for can do to really make our work difficult, and I shared with you my first five; today we will discuss the rest to complete the list of ten. As always, this list is not limitative and it only represents what I personally consider the absolute ten worst things that the speaker can do to us as professional interpreters. You may agree with them all, some or none of them; but even if you disagree, I believe that the simple mentioning of these issues will help us all focus on ways to solve the problems with the speaker that may arise while we are interpreting, and to prevent them and keep them from happening again. Here we go:

SIX.  When the speaker stops in the middle of a sentence, and there is nothing to interpret. Sometimes we run into speakers who have worked with interpreters in the past, but those interpreters were of a different level. They have given speeches or presentations using the services of interpreters who deliver their rendition consecutively; that means that the speaker is used to start and stop many times during the speech. This should not be a problem and the transition to a simultaneous interpreter should be smooth when the speaker worked with good interpreters in the past. There are excellent diplomatic interpreters who work the consecutive interpretation magnificently; the orator can talk in complete sentences and ideas, and he can do it for a long time without having to worry about the interpretation being deficient. This speaker can adapt to the simultaneous interpretation used in conferences easier. The real problem is when the speakers have used the services of not-so-skilled interpreters before: sometimes low-level agency interpreters, sometimes a relative or a friend who is not even a professional interpreter, and they have been told to stop their speech frequently so that the interpreter can render a few words at a time (often sounding nonsensical and monosyllabic) Because the service providers’ professional capacity was so limited, the speaker just assumes that this is the way it needs to be done. The consequences of this type of speech are nefarious. All interpreters know that it is impossible to interpret what has not been said yet, and in these cases, when the speaker stops in the middle of a sentence, half way through an idea, or right after a “difficult” name or technical word, the interpreter is being left defenseless. There is nothing to interpret because the speaker has not said anything yet. Even when the main idea has already been expressed in the source language, or even when the words already uttered make for a good beginning of a sentence in the source language, the interpreter may be unable to say a word because of linguistic or comprehension reasons. The interpreter will not be able to start his rendition when the syntax in the target language is different because the interpreter does not know yet how to start the sentence. Interpreting requires that the interpreter understand and process an idea spoken by the presenter in order to find the right words in the target language; to do this, we as interpreters need to understand that idea. Of course, this is impossible when the interpreter only gets half of the idea. These two realities that interpreters work with all the time, make it impossible to interpret what the speaker has said. Of course, there are agencies, speakers, and unfortunately even interpreters, who will tell you that interpreters must interpret what is being said, that if the speaker is not making any sense, the interpreter should interpret nonsense as well. I am sorry to tell those who subscribe to this theory that they are wrong. The interpreter is never meant to sound like a telegram or a broken record (I understand that this last analogy may sound strange to those of you who were born after records were gone, but I did not find another updated expression that accurately conveys what I am trying to express) One thing is to work in court where the interpreter’s job is to interpret everything because the rendition’s goal is to assess the credibility of the speaker, but that has nothing to do with the job of the conference interpreter who has to act as a bridge between two languages and two cultures to facilitate mutual understanding and comprehension. This can only be achieved when people express themselves in a coherent fashion. Once again, if this is happening during the presentation, the interpreters need to let the speaker know that this is not working and they need to ask him to speak naturally, without any pauses and ignoring the presence of the interpreters in the booth. To prevent this from happening, when we meet the speaker and we learn that this person has only worked with consecutive interpreters, we need to briefly explain simultaneous interpretation to the speaker, and ask him not to pause the way he does when he works with interpreters who do not do a simultaneous rendition. Speakers are usually smart people and they understand the absurdity of speaking like a telegram.

SEVEN.  When the speaker uses metaphors unknown to the audience. A very common occurrence is when in the middle of a presentation the speaker uses an analogy, quotes a character, or resorts to a metaphor that has no meaning or relevance in the culture of the foreign language audience. These are tricky situations because the interpreter has no way to know ahead of time that this will happen, unless the speaker is well-known for turning to these practice in which case the interpreters must discuss it with him ahead of time. This is the permanent solution: to educate the orator so he knows and understands that his message could get lost because of the examples or cultural references he is making during the speech. Once they understand this point, they should be encouraged to omit the allusions, or if that is impossible due to the nature of the message, to at least replace the metaphor or the example with something from the local culture or with something universally known. If the speaker does not like these options, then the interpreter should at least ask him to put his analogies and metaphors in context and to explain what they mean. Going back to the main problem: What is the interpreter to do when the speaker brings up the culturally unknown example or story right in the middle of the speech? Because the interpreter’s job is to facilitate communication between speaker and audience, in my opinion the interpreter can do one of two things: Either find an acceptable equivalent in the audience’s language and culture, or at least explain and put in context, when possible, what the speaker just said. I will give you some examples: Americans are very proud of what they call “Americana,” (American culture and lifestyle) and sometimes they assume that it is universally known. For this reason, many great American speakers use “Americana” during their speeches; one typical example is baseball. Americans love baseball, it is their national pastime, you can find 10 to 15 professional games on TV every summer night, they grow up with the sport, its terminology, its analogies, and its heroes. As far as the rest of the world, unless you come from Mexico, the Caribbean, Canada, Japan, or Korea, most people have never even heard of baseball, and those who have, have never watched a game, much less know its rules and history. On the other hand, if you take the United States off the picture, you will agree that football (which by the way, is called “soccer” in the U.S., is the most popular sport in the world) So when an American speaker brings up a metaphor or a remark from their national pastime and he says: “…It was three and two with two outs at the bottom of the nine with the score tied and on the verge of extra innings…” as an interpreter you have two choices, you can either transplant the analogy to a well-known cultural reference to the audience, in this case I would chose football, or you can just explain what the speaker is saying. In my example, the rendition would go like this: “…it was the last minute of the second half, the score was tied, and they were about to go to overtime…” If I cannot find a similar analogy in the target culture, then I would have explained it like this: “…now the speaker is using an analogy from an American sport called baseball to illustrate that they were at the very end of the line, and nothing had been decided yet…” In other words, if needed to facilitate the communication, as long as it does not alter the message, I would replace Washington with Bolivar, Jerry Lewis with “Cantinflas,” and “more American than apple pie” with “más mexicano que los nopales.” The key is to make sure that you are facilitating the communication without altering the message. That is why we need to study and have a wide knowledge of many things so that we can make these calls and in case we made a mistake, so we can bring the audience back to the speaker’s message. Remember, this is working under extreme conditions, it is not the type of speech we face every day.

EIGHT.  When the speaker is constantly saying: “let’s see if they can interpret this.” I know that most interpreters are very proud of their professional achievements. We all know that this is not an easy career and it is difficult to reach a certain level. Professional interpreters are constantly studying and practicing their craft; they thoroughly prepare for an assignment by researching, studying, and planning, so when it is time to get in the booth and interpret the presentation, they do a magnificent job and make the event a success. It is for this reason that I dislike speakers who think they are clever or even funny when after saying a technical term, or an unusual word or expression, they interrupt their speech to tell the audience: “let’s see if they can interpret this,” or “I hope this didn’t get lost in translation,” or even worse: “I don’t know if this was interpreted correctly…” Who do these individuals think is interpreting for them? Don’t they know that there are two professionals in the booth? Or, do they think so little of themselves that they just can’t imagine anybody spending enough money to get them top quality interpreters? Obviously, I dislike these remarks and the attitude of these speakers. I also know that their comments do not affect our job as far as being able to do the rendition. Of course I could say that these constant remarks are annoying and distracting and they can break an interpreter’s concentration. This is true, but the professionals that we are, we cannot allow for these remarks to bother us. They are uncomfortable, but our reaction should be no different from that of the actor who gets booed while on stage and continues with the performance. Therefore, what is the value of including this annoying practice in my “worst ten”? Besides the ranting session above, it lets me make the point that even this disgusting experiences cannot keep us from doing our job; and if there is a speaker who is constantly challenging the booth or casting doubt on the skill and knowledge of the interpreters, this can create a feeling of mistrust in the audience. By making these remarks over and over again, he is sending a message to the audience that what they are hearing with the headphones may not be accurate or complete. This is unacceptable. Even under these conditions the interpreter’s job is to make sure that there is communication between the parties; therefore, during the first recess, the interpreters need to address this issue with the agency or event organizer, and with the presenter. It is a simple matter of expressing this potential risk in a professional and respectful manner. Many speakers will realize that what they have been doing is not so funny, that they have offended somebody, and that it makes sense when they are told that some of the people in the audience may be second guessing what they have been hearing so far. After the break, most caring savvy presenters will clarify this point with their audience and will refrain from making any more comments about the interpretation. So you see, there was a reason why I included this as part of my “worst ten.”

NINE.  When the speaker refuses to share his materials with the booth. It is common practice for the interpreter to get all of the materials that will be used during a presentation. This is usually done without thinking twice about it. The interpreter accepts the assignment and the materials start to flow into the e-mailbox, or they become available in the cloud. Speeches, resumes, Power Point presentations, publications, newspaper and magazine articles, etcetera; they all come to the interpreter. Everybody knows, from the agency, to the publisher, to the presenter, that these materials are essential to the interpreter’s preparation for the assignment. They are all aware that the interpreter has absolutely no interest in reproducing the materials or to violate in any other way any intellectual property legislation. This is why it is extremely difficult to work those events when the speaker refuses to share his materials or his presentation. For a long time I thought that this would only happen in second-tier assignments where the speakers were not sophisticated enough to understand the role of the interpreter, but I was wrong. I have run into conferences with very well-known researchers, college professors, and others, who refuse to share their materials. Of course this is a problem that either will be resolved before the event, or it will be unsolved but the interpreters will at least know what to expect. The best course of action in these rare cases will be to first talk to the agency and ask them if they would have any problem with you talking directly to the presenter so you can explain why it is that you need the materials. If the agency says no then that’s that. The event will not go as smoothly as it should, but it will not be your fault. On the other hand, if it is possible for you to talk to the speaker, you should explain to him what interpreters do, state the reasons why you need his materials, and even promise him that you will delete the files after the event. Assure him that your interest on his papers does not go beyond the conference, and tell him, if confidentiality allows it, who are some of your clients. This will put him at ease and he will share the materials. You see, sometimes the problem is simply a lack of communication; when the agency contacted him they only asked for the materials (like they usually do) without any explanation as to why they needed them and who was going to use them. The only thing missing was the explanation. On the other hand, when the speaker refuses to share, then you have a difficult bumpy road ahead, but it can be a little smoother if you do your homework. When you have no materials, you need to find them yourself. Get together with the rest of the interpreting team (including all languages as this research will benefit you all) and develop a strategy. Allocate tasks and responsibilities to the team members: Decide who will research on line, who will talk to others in the field to see if you can get some answers to your questions, google the speaker to see if he has any accessible publications online, download and study his previous speeches, and on the day of the event, show up with a fast computer or tablet an a defined plan of action so that the support interpreter is constantly looking up information while the principal is interpreting. Do this throughout the speech, both interpreters switching tasks back and forth. At the end of the day you will not have the materials for the conference, but you will have enough materials and other tools to do a first-class job.

TEN.  When the speaker starts reading very fast. Fewer things can affect more an interpreter’s rendition than a speaker, turned “town crier,” who starts reading at the speed of light from a document that was never shared with the booth. It is true that many presentations include portions of materials that are read aloud; it is a fact of life than many speakers will read their speech from a teleprompter, some people still pull out the little piece of paper and read from it, but most of those cases involve materials that have been given to the interpreters ahead of time. If that is the case, the interpreters will adjust to the speakers speed (because it is also a fact that we all speak faster when we are reading from a prepared text) by either doing a sight translation or, depending on the interpreters’ preference, a simultaneous interpretation of what is being read. It is difficult but doable because the interpreters saw the text ahead of time; they know what the speech is about, they have detected and solved the linguistic and cultural problems contained in the text; in other words, the interpreters did their homework because they were given the chance to do so. The “pulling out of my sleeve the document I am going to read” strategy represents a different kind of problem and all the interpreter can do is to follow the speaker as accurately as possible, trying his best. If possible, even after the reading session started, the second interpreter can go to the speaker’s team and see if they have an extra copy of the speech they may want to share with the booth. This happens more often than you think, and although it is not the same as getting the document ahead of time, at least helps the interpreter with two key elements: First, the names that sometimes are very difficult to understand when we are not expecting them, and second, the interpreters will at least have an idea on the length of the written speech and this will help them plan accordingly and distribute the tasks in the booth. I want to make it clear that top level interpreters will interpret the contents of the document the speaker is reading and transmit the message to the foreign language audience seamlessly, that has never been in doubt, as it has never been in doubt the high difficulty that is involved in an interpretation of this nature.

With these last five of the ten worst things a speaker can do to an interpreter I conclude my two-part post that started last week. I now invite you all to share with the rest of us some of your “ten worst” or to opine on any of mine.

How to Defend Your Rendition and Professional Reputation as an Interpreter.

September 4, 2014 § 12 Comments

Dear colleagues:

Good professional interpreters are usually consumed with taking care of their clients, improving their skills, managing their agenda, and marketing to new clients. This takes a lot of time and energy, and it is essential to succeed as an interpreter. Unfortunately, sometimes during their career some interpreters may experience other aspects of the profession that are less pleasant, more time-consuming, and very stressful.

Our professional tools are our brain, mouth, and a language combination. We can make mistakes, we are susceptible to questioning and second-guessing by others, and in our litigious society we are exposed to lawsuits that can leave us with no career, no resources, and a tainted reputation.

There are many circumstances that can affect our career as professional interpreters, but at this time I would like to focus on two of them:

The first one occurs when our work is subject to criticism and questioning by our peers or by others. This often happens in a legal setting. All court interpreters have faced situations when in the middle of a court hearing a judge, attorney, witness, litigant, and even a juror, have interrupted our rendition to correct what we just said. Most of the time we were right and they were wrong. On occasion, because we are not machines, and because nobody can possibly know all regional expressions, these voices do us a favor as they correct our mistake and allow justice to be served. These are the scenarios we usually face when doing our job. It sounds simple and straight to the point: Either we are right and we say so in order to keep the process moving along, or we are wrong, and in that case we correct our error. The same facts are true in a healthcare or community interpreting setting; even at the negotiating table or in the booth during a conference we sometimes make mistakes out of exhaustion, due to bad acoustics, a speaker with a heavy accent, or because we misunderstood a word or term. This is why we have team interpreting, this is why good interpreting equipment, an appropriate conference room, and breaks or recesses are important.

Unfortunately in the real world we have to deal with attorneys who are not happy because their foreign language speaking client or witness is not saying what they wanted them to say in the trial, and with doctors and nurses who want to dodge the consequences of their negligence, and with the party that lost at the business negotiating table, or with the agency that tries to justify the disaster caused by its outdated broken-down interpreting equipment. The first thing they all do is to cast a doubt over the rendition of the interpreter. It is even worse when all of this happens and you know that those who are questioning your work are clearly wrong.

The second situation I want to bring to your attention is when the same individuals mentioned above, decide to go for the jugular and to put the blame on the interpreter’s rendition; so they take you to court. They argue inadequate interpretation and you are sued for damages. How can we defend our work when our rendition is questioned and we know we are right? What can we do to protect ourselves in case somebody takes us to court for damages? There are preventive measures that we can take as interpreters to diminish the possibility of having to defend our work, our assets, and our reputation.

There are also steps we must follow in case our professional work is questioned or attacked in court.

These complex issues have to be addressed, and as true professionals we must be prepared in case this happens to us. For this reason, I will present: How to Defend Our Rendition and Professional Reputation as an Interpreter” during Lenguando Londres in London on September 13, 2014 at 2:30 pm. I invite you to attend the event on the 13 and 14 of this month and see how you will be able to interact with some of the superstars of all language-related professions, and I encourage you to attend this presentation where we will discuss these sad but possible scenarios, we will explore the different preventive measures that we should always take in order to avoid an adverse outcome, and we will talk about the path to follow once our rendition or our skill has been formally questioned in a court of law. I hope to see you in London; but even if you are not attending, I ask you to share with the rest of us your experiences on having your rendition questioned, challenged, or having a lawsuit filed against you as an interpreter.

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