August 28, 2014 § 10 Comments
For those of you who are reading this blog in the United States: Happy Labor Day!
Yes, Monday is Labor Day in the United States and we celebrate it as a major holiday; one of those “real” holidays when the banks are closed, the mail is not delivered, and kids stay home from school. I have been asked many times by my foreign friends and colleagues why is it that we celebrate Labor Day in September instead of May 1st. like most countries in Europe, Latin America, and elsewhere do. Then, the second question that always follows the one above is: “But the labor movement celebrated with an international holiday on May 1st. commemorates the events of Chicago in 1886…”
The fact is that most Americans have never heard of the events of 1886 when a peaceful labor rally in Haymarket Square in Chicago suddenly turned violent after police arrived and ordered the meeting to end. A bomb was thrown into the crowd, and the police started to shoot and beat the crowd. In a matter of minutes eight people were killed and over 120 police and civilians were injured. The police seized the opportunity to arrest eight anarchists, that perhaps today would be referred to as labor rights activists, and the authorities charged them with conspiracy to commit murder even though the police had sparked the riot. Seven of the eight arrested were sentenced to death, and one of the jurors at their trial was a relative of one of the dead police officers. This is how the labor movement started in the United States. For a long time the media and government were firmly allied with the business community while labor organizers were viewed as criminals.
Today in the United States labor unions are controversial, and with good reason. Many of them have been run as criminal enterprises, with deep connections to organized crime; many operate in a blatantly coercive and undemocratic fashion. Union demands and strong-arm tactics have crippled some American industries and limited the number of jobs. In today’s America the unions get publicity when they step up to defend a member who should be punished, when the baseball players’ union fights suspension of players who have cheated by using steroids, or when the union protects incompetent teachers in public schools. There are many who support organized labor, although it seems to be less people every day, and labor rights are a good thing that America needed in the 19th. century and still needs today; however, the real perception (well-deserved in many cases) that unions are troublemakers, and the national fight against communism from the cold war days, have put these events in Chicago at the end of the 19th. century in the forgotten corner of American history.
Our Labor Day holiday is very different from most around the world. Instead of commemorating a tragic event, we celebrate those who have contributed to America’s social and economic achievements with their work. Since 1882 we have celebrated labor on the first Monday in September as a yearly national tribute to the contributions workers have made to the strength, prosperity, and well-being of the United States. Labor Day has come to be considered by most Americans as the end of summer; the last barbecue of the year, the beginning of football season, the start of a new school year. This weekend millions of Americans will gather around the grill, at the shopping malls, and football fields, to officially end the summer of 2014. It is perhaps the second most American of all holidays (after Thanksgiving that is) because it describes the mind and spirit of the American people. Regardless of your political persuasion and your support, love, disdain or indifference towards organized labor, the first Monday in September is a holiday when Americans decided to celebrate work and creativity while most of the world chose to commemorate a tragic event that happened on American soil but is unknown to an overwhelming majority of the American people. I hope this brief explanation of the reasons why Americans are staying home on Monday celebrating a holiday with the same name as another holiday celebrated abroad, but with a very different meaning and motivation behind it, helps you understand better the United States. Now, without bringing up any political views on the labor movement, I ask you to please share with us when it is that you observe Labor Day in your respective countries and why it is a holiday there.
August 21, 2014 § 22 Comments
Once again the “Ten worst…” are back. This time we will talk about those things that the person who we are interpreting for can do to really make our work difficult. As always, this list is not limitative and it only represents what I personally consider the absolute ten worst things that the speaker can do to us as professional interpreters. You may agree with all of them, some, or none of them; but even if you disagree, I believe that the simple mentioning of these issues will help us all focus on ways to solve the problems with the speaker that may arise while we are interpreting, and to prevent them and keep them from happening again. Just like we have done it before, today we will discuss the first five, and we will deal with the rest next in a few weeks. Here we go:
ONE. When the speaker constantly switches between languages. Sometimes we get to an event to find out that the person that is going to speak is fluent in both languages of our combination. That is not bad news of course. The real problem is when this individual comes to the booth and kindly announces that she will be switching back and forth between both languages to keep the audience “engaged.” Of course we all know what this means to us: This will be the interpretation from hell! There are very few things more difficult to achieve than a good rendition when you have to constantly switch from one language to the other, often in the same sentence. This is very taxing on the interpreter and it can lead to “brain confusion” when our poor little brain cannot distinguish anymore and ends up interpreting into the source language (English into English for example) because after so many switches it becomes difficult to switch in the middle of an idea. Therefore, this is a nightmare for the interpreters, but if this is confusing to us, trained professionals who are bilingual and do this for living every day, can you imagine the confusion in the audience? These individuals went to the event to learn something and all of a sudden they find themselves with a headache and zero understanding of what is going on; And to top it off, while these chaos is going on in the booth and the floor of the auditorium, the speaker is ecstatic that she is showing off her command of both languages, her perfect pronunciation and grammar, her lack of accent. No way. My friends and colleagues, this is unacceptable! We have to protect the speaker, the audience, the interpreters’ sanity, and the event. Just imagine the total confusion if there is a dedicated booth for each of the two languages. First, we must understand that most speakers who are truly bilingual decide to do this for the benefit of their audience (some of them even remember the interpreters and decide to do this to give us a “break”). If the switch happens unannounced in the middle of the event, and it becomes obvious that this will be happening during the entire speech, you draw straws, or somehow decide who will bite the bullet, and while one interpreter will have to do the switching back and forth, the other one will communicate to the presenter that she must stay in one language because it is impossible to switch back and forth. This can be succinctly explained in a very respectful professional handwritten note that should be handed to the speaker as soon as possible, even when the speaker has a security detail and it is difficult to approach her. When the event has not started, or in the above scenario after the event, the interpreters have to sit down with the presenter and permanently solve this situation by explaining the difficulties of interpreting when the orator constantly switches back and forth. Make her understand that it will be very difficult for the audience because unlike her, they are not bilingual, so they will be confused and they will have to be putting on and taking off the headsets over and over again; and more importantly, explain that she will look better to her entire audience if she stays with one language. At that point you can even let her choose the language she prefers (unless she is clearly better in one of the two). It is likely that you, as the interpreter, will have to be somewhat flexible and agree to the occasional word or phrase in the other language; just explain to the speaker that there is the possibility that her words be lost to some of the audience as they may not be agile enough to pick up the headphones that quickly. She may then agree to eliminate these phrases. You may have to go along with a couple of questions being answered in the other language. This is fine as long as she announces it, gives the audience plenty of time to put on their earpiece, and sticks to one language throughout her answer.
TWO. When the speaker insists on talking in a language he really does not speak. There are plenty of times when the speaker thinks that he is bilingual but in reality he is not. We already saw the difficulties of interpreting a real bilingual individual who switches back and forth between both languages. This time the problem is quite different. Here we have a situation where the presenter truly believes that his second language is good enough for a speech. This is the typical individual who feels that he can be understood in the foreign language because when he visits the other country he has no problem ordering a beer or asking for the bathroom. If a person begins his presentation let’s say, in English, and a few minutes later, already into the speech, he announces that because he goes to Cancún for two weeks every year, he has learned Spanish and he will now deliver the rest of his remarks in Spanish, the interpreters are in for a very bumpy ride. There are several possible situations: If the person pulls out a piece of paper and starts reading a written speech and the interpreters have it in the booth, even if the person cannot pronounce half of the words correctly, the booth can sight translate the speech for the benefit of half of the audience. Those who speak the language that the speaker thinks he is reading out loud will have to figure out what he is saying. Chances are that between the occasional giggles, they will be able to understand enough to know what the speech is about. If the interpreters do not have the speech in the booth, they will be in a similar position as the audience described above. They will certainly use their experience and skill to protect the speaker and deliver the message, but it will not be good, or pretty. Many times the hardest interpretation is when the person is speaking without a written speech and his vocabulary, syntax, grammar, pronunciation and accent are so bad that the interpreter cannot fully grasp the topic, or at least some parts of the presentation, including names, places and figures that are usually among the most frequent mistakes made by those who do not speak a language fluently. At this point what always happens is that people from the audience start yelling words to help the speaker complete his sentences. This looks terrible, but it actually helps the interpreter because he now understands the words that are being yelled by the audience. In this case the solution is similar to the one above. Most speakers will stick to their native language after reading the interpreters’ note. Most presenters will never attempt to do this again in the future; but be aware of the real world: There will be, now and then, stubborn individuals, as well as those who will feel offended by the interpreters’ suggestion and will do the speech in the foreign language regardless. Under these circumstances the interpreter simply does his best as explained above, but he also communicates with the agency, event organizer, or sponsor, so they are aware of what is happening. Remember, they do not speak the foreign language either, and unless you let them know what is really happening, they will just assume that everything is going great and their speaker is bilingual. One more thing that may need to be done in extreme cases when the speaker is just a total disaster, is to let the audience know, through the interpreting equipment, in a very professional and respectful way, that part of the speech is being lost due to the fact that the booth cannot figure out everything the speaker is saying. Most people will understand what you are referring to because even when you do not speak a language, many times you can tell if the person speaking is doing it with fluency or not. They will also know that everybody is aware of the problem, and that you cared enough to let them know instead of simply ignoring them. The only thing to add is that in those cases when the temporary and permanent solutions above will not work because of the speaker, you will have to make a choice as to whether or not you will work with that individual again in the future.
THREE. When the speaker speaks away from the microphone. There is a universal principle in the interpreting world: You cannot interpret what you cannot hear. It seems obvious right? Well, it may be obvious, but it is not universally known or understood. There are plenty of speakers who tend to move away from the microphone as they speak. When there is a podium with a fixed microphone, often times the speakers try to be more “convincing” by furiously gesticulating in all directions. This often means that they may be facing in the opposite direction from the microphone, making it extremely difficult for those in the booth to hear what they say. Other presenters feel the need to get closer to their audience, so they leave the podium area and walk all over the stage without a microphone; some of them even go down to the well to mingle with the crowd; all of this while constantly speaking without even thinking that microphones are there for a reason. Of course, although difficult to hear them, those sitting in the audience will be able to hear all or part of the speech, but the interpreters upstairs in the booth will hear nothing, even with the door open it will be very difficult to hear this speaker over the interpreter’s own voice; then there is the group of speakers who use a wireless microphone, either a lapel mike, a handheld, or one of those you put over your head and next to your mouth, but they do not turn them on! Finally, there are those instances when the sound system is not working and the show must go on. Obviously, the temporary solution for those who move away or speak away from the fixed microphone is to ask them, on a very professional and courteous manner, to speak into the microphone and stay behind the podium. Those who forget to turn their microphone on should be reminded to turn it on; the real challenge arises in those cases when the sound system is toast and the show must go on. There are several possible solutions to this problem. First, if there is portable interpreting equipment as a backup in the facility, use it. The interpreters would have to leave the booth and move to a table on the stage where they can be close to the speaker and hear him without the benefit of a microphone. The speaker will have to speak louder anyway so that those who do not need interpretation can hear him, so the interpreters will have to turn on their bat radar and listen carefully. For the solution to work, the interpreter doing the rendition will have to speak into the portable transmitter’s microphone on a whispered mode (chuchotage) in order to hear the speaker over his own voice; this will put a tremendous strain on the interpreter’s voice, so there will be shorter shifts and more recesses for the interpreters to rest their voice. If there is no backup portable interpreting equipment at the facility, the presentation will have to switch to the consecutive interpreting mode. The audience will have to get closer to the stage so that they can hear the interpreter, and they will have to be warned of the fact that the speech will take longer because of the interpretation. Another, and most desirable solution, would be to temporarily suspend the presentation while the event organizer or technical team fix the system or provide a backup. As a permanent solution to these scenarios, interpreters should discuss basic protocol with the speaker, asking him to always turn the microphone on, to always speak into the microphone, and to repeat into the microphone the questions or comments by those who may speak without having the benefit of a microphone. It is important to let the speaker know that the interpreters work in a booth behind a closed door, and their only connection to the outside world is through their headphones that will receive everything that is being said into the microphone and nothing else. The speaker must be educated so he knows that, unlike a regular listener in the audience, simultaneous interpreters need to hear the speaker’s voice over their own voice, and speaking on an unnatural way, like whispering, can damage the interpreter’s work tools: his vocal chords. Most speakers may need a few reminders during the session, but they will immediately remember and react accordingly. Finally, a professional interpreter should always discuss Plan B with the event organizers, agency when applicable, and technical team. There should always be a backup system for everything that needs to be used during an event.
FOUR. When the speaker taps on the microphone or says “hello” directly into the mike. The vocal chords are an essential tool to the interpreter, so is his hearing. Throughout our career, every once in a while we are going to encounter speakers that identify themselves with rock stars and want to do a sound check like Keith Richards: They will turn on their microphone, and they will tap on it immediately after. Then again, some of them will just take the microphone next to their mouth, and here I include those who grab their lapel and pull the clipped mike towards their face, and say, in what they consider a very cool way, something like: “yessss!!!” or “testing…testing” or something else they saw in a concert sometime ago. All of these individuals feel great after they do this testing of the equipment. They think they looked cool, professional, and self-confident. Everybody else in the room agree with them; typically, some people in the audience will give them the thumbs up after they perform this sound check, others will simply smile; no one will think it is wrong. No one but the interpreters in the booth who are wearing headphones and have already adjusted the sound levels to what they need, in order to hear the speaker over their own voices. The result is awful and extremely painful. In general, interpreters hearing is very sharp because they are trained to listen and detect any word, any sound that comes from the speaker’s mouth. Imagine the combination of a very acute sense of hearing, a sound system (by the way, already checked by the technicians and adjusted to the taste and needs of that particular interpreter) already at the required level for the interpreter to deliver his rendition, and a person either furiously tapping on the mike, or doing a sound check that would make Bruce Springsteen proud. This is a practice that needs to be eradicated: Zero tolerance. The best way to address this issue and keep it from happening is to simply ask the sound engineer to let the speaker know that the equipment has been tested and that he does not need to test it again. This will hopefully give one of the interpreters enough time to leave the booth and explain to the presenter that there is very sensitive equipment in the booth, that the interpreters will be wearing headsets throughout the presentation, and that any tapping on the microphone, coughing into the mike, ruffling of clothes in case of a lapel microphone, or talk directly into the mike, will affect the interpreters directly; it is important to convey the potential consequences of doing any of this things, such as having an interpreter temporarily incapacitated from doing their job, or a very scary permanent hearing injury which would leave the interpreter without a way to make a living. Of course, an even better method would be to have the agency, event organizer, or sound technician speak to the presenter ahead of time, and even provide some written guide to public speaking that includes a chapter on working with the interpreter in the booth. Many reputable agencies and organizations, as well as most professional seasoned speakers, know of this potential problem, and they avoid this bad habits, but we as interpreters must remain alert in case a speaker slipped through the cracks. Unfortunately, this still leaves us with the occasional banger: the speaker who every now and then, in the middle of the speech will tap into the microphone to “make sure it is working.” This is the worst possible scenario. Some colleagues may disagree, but to me the pain is so sharp when they tap into the microphone, and the risk of losing my hearing is so high, that I truly have zero tolerance for this behavior. If this happens during the presentation and I have a way to communicate with the speaker from the dashboard in the booth, I will immediately do so; if I do not have this option, then I will ask the technician to please go to the stage immediately and ask the speaker to stop. Next, as soon as there is a break, I go straight to the speaker and let him know what happened, acting in a professional manner, I show him that I disliked what he did, and I try to get a commitment that he will pay more attention to what he is doing with the microphone. There have been many instances when I have screamed in pain when a speaker taps into the mike, and the audience has heard it in their headsets. There is nothing in the book of ethics or professional conduct that says that the interpreter must endure pain inflicted by the speaker’s conduct, and I will have zero tolerance for the rest of my career.
FIVE. When the speaker slows down to a crawl. There are some very experienced presenters who have been speaking in public for years, they are well-known and popular; the only problem we have with them in the booth is that despite their long careers, they have never or rarely worked with a foreign language audience. They are not used to the interpreter. Now, these speakers are seasoned and they know what needs to happen to keep their audience’s attention and to drive their message; they know it so well that they come up with “homemade” solutions in order to have a successful presentation before a foreign language audience. The most common change to their public speaking habits is on the speed they use to deliver their message. They slow down to a crawl so that “the interpreters can keep up with the presentation.” Of course, all simultaneous interpreters know that this delivery does more harm than good. The speakers need to realize that their message needs to sound natural to keep the audience engaged, and as long as they speak slowly in the source language, the interpreters will inevitably end up speaking slower in the target language as well. The first thing that needs to happen when this situation arises is to immediately let the speaker know that he needs to speak normally, that he does not need to worry about the booth; that the interpreters are trained professionals who do this for living and they will be fine, in fact much better, if he speaks at a normal, natural speed. This can be accomplished through a direct communication such as a note or a brief message through the technician or one of the interpreters; Many times this is accomplished by signaling the speaker that he needs to speak faster. There are universal signs that almost everybody understands for this. Of course, the way to avoid this type of situation is to educate the speaker ahead of time. I believe that in this situation, when you have a speaker who does not usually work with a foreign language audience, it is the duty of the interpreter to let him know some basic rules and principles about working with an interpreter. One of these principles is precisely to ask the speaker to speak at a normal speed and forget about the interpreter. The presenter should let the interpreters do the worrying; that is part of their job, and they know how to do it.
These are the first five of the ten worst things a speaker can do to an interpreter. I will share the rest of my list in a few weeks. In the meantime, I invite you all to tell us some of your “ten worst” or to opine on any of my first five.
August 14, 2014 § 30 Comments
In the past we have discussed the human relations of the interpreter on a professional level; this time I want to share with you an experience that I had quite some time ago with another colleague. It involves professional jealousy and perhaps envy. I decided to share this story because I truly believe it is important, as it goes beyond the simple emotional reaction we all have gone through when we do not get an assignment and we think we are better than those who ultimately got it. Sometimes I do not like it when I see an assignment go to somebody else, and sometimes I love it when I am not selected for a job because of the subject matter, the dates of the event, the location, or even the colleagues in the booth. Just like everybody else, I have many flaws as a person, but perhaps due to my self-confidence, professional jealousy or envy has never been one of them. This case goes beyond that.
Long ago I had a good friend and colleague. We used to work together very often. We were comfortable working as a team and everybody thought we did a very good job. For a long time we shared all kinds of assignments. Even when we were not hired as a team, the one who was hired would immediately request the other one in the booth. Then life happened; we continued to work together but less frequently than before. Each followed a different professional path.
Years later, after quite some time of not working together, we found ourselves sharing the booth once again. I thought it would be like old times. I was wrong. From the moment I saw my long-time colleague I sensed something was different. My friend seemed distant and guarded. I dismissed the feeling and we talked for a few minutes before the assignment; we were catching up after all these years. During a break, the lady from the agency that hired us came over to greet us. We both got out of the booth and talked to this person. Apparently she had worked with my friend a lot more than with me. They spoke of old clients and trips for assignments abroad, and about how much she admired the work done in the past. My colleague just bragged about these assignments and the difficulties they had to overcome to do a good job. Apparently, my long-lost friend had turned into a self-centered individual who loved adulation. Of course this is nothing unusual in the interpreting world, but it surprised me; that personality trait had not been there in the past. At one point, the agency representative turned to me and asked if I was happy to be working with such an excellent and famous interpreter as my friend; I said that I was delighted indeed. That was it. We went back to the booth and worked the rest of the day.
That evening, as we were leaving the venue, we ran into the agency lady once again. This time she addressed me directly and asked about my career. I told her of the great opportunities I had in the past, and I shared some of the events and clients I had worked for. She seemed very pleased and also a bit surprised. She told me she had no idea of what I had done in the past, and that she was very impressed. She had barely pronounced these words when my colleague injected himself into the conversation and quickly changed the subject so that he was again the center of attention.
The following day during a coffee break one of the speakers, who was about to present after the break, recognized my colleague and approached us. He greeted my friend very warmly, and he introduced me to the speaker as his colleague in the booth. The speaker turned back to my friend and told him that he sure was glad to have him as his interpreter, and commended him for having a “new interpreter helping him” in the booth. My friend smiled and replied that I was a good “sidekick” just like the ones he had worked with in the past. The speaker then mentioned a couple of names I recognized as other interpreters who I consider pretty mediocre. Needless to say, I did not enjoy the comparison, but I kept my mouth shut. My colleague seemed to like my restrained reaction.
That day during the lunch break, I went to the venue’s restaurant where I found my colleague surrounded by a crowd and telling them some war stories, explaining how pure talent carried him to the top of the profession. That is when he saw me and called me to his side. “This is a pretty good guy, and knows exactly how to support me so we can do a great job” I was not thrilled, but still calm to that point. Then he added: “It’s like the Lone Ranger and Tonto, like the Green Hornet and Kato.” Unable to keep quiet any longer, I spoke and said in a low calm voice that I was nothing like those characters, and shared some of my professional experience with the crowd. I should have acted more professionally but I just could not remain silent any longer. My friend did not like it, but constantly putting your booth colleague down to boost your personal reputation gets old very quickly. After lunch, my colleague turned to me and with a big smile told me that it was wrong to mention my credentials to a client that was not mine. I replied that I did not appreciated being called a “sidekick”, and that I was merely telling them who I was, no lies, just the facts. Things got more complicated towards the end of the week when the agency lady told me in front of my friend that she had googled me and had read some of my work on line. She even said, that she was very happy to have me on board. I thanked her, and told her that she now had an excellent team of two very seasoned interpreters. She agreed.
A few months later, working together for another event organizer, I was recognized by a foreign dignitary who has known me for a long time. Apparently this person recognized my voice, looked for the booth, and saw me there. She came all the way to the booth to say hello to me. I introduced her to my colleague, but I could see that he did not like it at all. Since that time, I have learned that my colleague has made unflattering comments about my work, and that when asked about me for a possible assignment he has proposed other interpreters instead. I also heard from other colleagues who he has also discarded from the booth because of their (great) resume. Although I do not particularly enjoy working with this person anymore, I have never done that. Some colleagues from his home town who work with him all the time have told me that they believe that he is jealous of my career and the career of some other very accomplished colleagues; that he dislikes to work with someone as experienced, or more experienced than him. Apparently, he likes to work with people he can impress with his stories.
Since that time, we have worked together when the agency or event organizer retains us separately. I have paid special attention to the bidding process of all big events that interest me so that I don’t miss any of them even if this person leaves my name out of any proposed team, and I have talked to the major agencies and all my direct clients so that they know that I am available for assignments. I will protect my business as you should when facing a similar situation. We have not requested the other one in the booth anymore. I am a professional and I will work with this individual if needed, but I will never understand the motivation behind the actions of this Othello of the interpreting world. Finally, I would like to disclose that, for legal reasons, the individual this post refers to is a fictitious character; he is a composite of many different colleagues I have encountered during my practice who have this professional flaw. The episodes described in the article have been modified and compounded, but they are real. The characters are not. With this in mind, and without exposing yourselves to any liability, I invite you to share with us your experiences with jealous interpreters.
August 5, 2014 § 7 Comments
During my professional career I have noticed how the interpreters of Indigenous Languages are often treated differently and separately from the rest of us. Whether it is their service fees, labor conditions, or even the way they are addressed by the client, I am often left with this aftertaste that I dislike. I am sure many of you have observed and felt the same way at one time or another. Although this is a universal problem that afflicts interpreters all over the world, I will concentrate on the indigenous languages spoken in the Americas: From Alaska to Patagonia.
I believe that the main reason, and often unconsciously motivated, why Indigenous Languages interpreters are perceived as different, perhaps even less professional than the rest of us, or even as belonging to a “not-so-important” language, is pure ignorance; a complete lack of cultural knowledge of the way society functions in many places around the world, not being familiar with world history, and the oversight of how these two elements should be combined in order to acquire the appreciation for these languages that is so much needed. Let me explain:
First the social aspect: For centuries, Mexicans, Central Americans and South Americans have lived in a world where many speak Spanish, Dutch or Portuguese; many speak a native language with no fluency in the European predominant language, and a minority has been able to reconcile and master the use of both: a European language and one or more Indigenous Languages. It has been part of the Latin American culture to have a household where the family speaks Spanish (it could be Portuguese or some other European language, but to save some time, on this blog I will refer to Spanish and it will mean all European languages spoken in the Americas) and the domestic help speak Náhuatl, or Quiché, or Zapotec, or perhaps Quechua. Nobody living in Latin America would be shocked to hear people within their own household speaking a language they do not understand. That is how it has been for centuries. It is also part of Latin American reality that many of these people stay in the shadows, relegated to a second tier; not because of their intelligence, not due to their work ethic, but because they have been systematically denied access to knowledge and opportunity for the simple fact that they do not speak Spanish fluently. This problem has generated social unrest from the moment the conquistadors landed in the so-called new world, and it has finally caught the attention of government officials, society, and the media, causing changes in the legislation, and in the way society opens its doors to these segment of their citizenry.
Because of modern immigration trends, the problem also exists in the United States where many of these indigenous groups have an important physical presence. Once in the United States, they face some of the same obstacles that their fellow Spanish-speaking citizens must deal with; among them: their lack of English language skills. Fortunately for their Spanish-speaking fellow countrymen, there are many more instances where they will find a Spanish interpreter who will assist them in courts, hospitals, churches, public schools, and even stores and restaurants. Unfortunately for those Latin American citizens who do not speak Spanish, or even if they do, their command of the language is far from being fluent, there are very few linguistic resources to assist them, and in many cases, depending on their geographic location or the language they speak, there are none. As a consequence, service providers are often frustrated before the reality that finding a Spanish interpreter will not solve their problem, because of the (for them) hard-to believe reality that these individuals, despite being citizens from a Spanish-speaking country, have a different native language and do not know Spanish. The result: We have three segments of the population at odds who do not talk to each other, and for that reason they are incapable of understanding the new reality in their hometowns and communities: (1) The Spanish speaker immigrant who is used to Indigenous Languages speakers because he lived with them, side by side, back in their common home country; he knows of their linguistic limitations in Spanish, and he also knows that they are proud hard-working people who speak centuries-old languages, and not ignorant second-class citizens who do not speak Spanish. (2) The American who speaks English and no other language, and sometimes even the bilingual English-Spanish Latino who was born in the U.S. to Latin American parents but ignores this part of his parents’ homeland’s social culture. (3) The Indigenous Language speaker who usually comes from a poor community, and is an honest, hard-working, decent individual who grew up in an Indigenous culture within a Spanish-speaking country, and had very little or no contact with Spanish speakers. If these three segments of the population were to sit down and talk to each other, they would understand their different realities and work out common solutions without putting another group down because of cultural ignorance. Once we have established this common ground, it is important to learn who these Indigenous groups and nations really are. Because language is a very important part of who we are, this will get them to where they should be: An even field of opportunity.
First we need to promote what these Indigenous languages really are. We need to unveil them so that they go from “exotic” and “mysterious” to simply a “foreign language.” The best way to do it is to let history speak. Many people do not know, or forgot, that one of the greatest mythologies about creation is called the Popol Vuh, that it comes from the Mayan Post-classic K’iché kingdom in Guatemala, and that just like the Chilam Balam, it was written in K’iché (Mayan).
But K’iché was not just a language of mythology writers and historians, it was the language of scientists. The Mayan civilization knew and used the zero before many other civilizations. They were great mathematicians and astronomers, and they did it all in K’iché (Mayan). If science is not your cup of tea, we can then talk about the Lord of Texcoco: Nezahualcócotl, one of the greatest poets in history, whose famous “Flower Songs” were composed in Náhuatl. He turned his Acolhua nation into what historian Lorenzo Boturini Bernaducci called “The Athens of the Western World” where the “tlamatini,” poets, musicians, sculptors, philosophers, and others gathered to create and learn. And of course, we have to mention Malintzin or Doña Marina, the first Spanish interpreter in the Americas, who was instrumental in Hernán Cortés’ conquest of Mexico, and Felipillo, Pizarro’s Quechua interpreter (I have written about both, Malintzin and Felipillo on separate posts that you can access in this blog) We cannot forget that a Native-Mexican, who spoke Zapotec as his first language at home, grew up to lead and defend his country and became universally known as Benito Juárez. Finally, if we want to bring this to a more contemporary setting, we need to remember that a big part of the reason why the United States and its allies won World War II in the Pacific was because of the Navajo code talkers; a group of military interpreters and translators who interpreted and translated military communications from English into Navajo and vice versa in order to avoid Japanese detection. All of these examples show Indigenous people doing extraordinary things using Indigenous Languages. You see, these are not second-class languages, they are first class languages that have been abandoned to a certain degree, and for that reason, they have not received the acknowledgement they deserve in the pantheon of languages.
If interpretation agencies, event-organizers, government officials, and the rest of the interpreter and translator community understand what these languages really are, and if they see that the main reason why those who presently speak these languages are not using them for world trade, advertisement, modern science, or any other mainstream use of language, is because they have been denied access to opportunity by the mere fact of what they speak, then they would value and treat them both: the interpreter and the Indigenous Language as their equal. It will be then that all of our colleagues will be welcomed to the great community of interpreters and translators. From that point on, we will all realize that our job is the same and we will all make sure that these colleagues are treated the same way all other spoken language and sign language interpreters are treated. I invite you to share with us other stories of this linguistic/cultural coexistence back in your home countries, or if you prefer, to tell us about another historic character who emphasizes the importance of Indigenous Languages.
Who should interpreters target as their clients in a world where many want to pay lower fees? Part 1.
July 28, 2014 § 9 Comments
I consider myself very lucky because my job takes me all over the world; this allows me to see many of my friends and colleagues as I visit their towns and countries, and also gives me the opportunity to keep up with the local interpreting and translation issues that are impacting that particular area. It gives me great joy to hear about the personal and professional accomplishments of so many talented friends; and unfortunately, I also get to see the sadness, anger and frustration of so many who are working under conditions that no professional should suffer or tolerate. I cannot tell you how many times I have listened to these horror stories where the main characters are permeated by mediocrity, ignorance and lack of ambition. It was after one of these episodes, not long ago, that I decided to write about this topic in order to identify the problems and propose some solutions that have worked for me and for other colleagues in the past. This topic is broad and will require of several posts. I will address separately on three different posts the situation of court interpreters, community interpreters, including health care interpreters, and conference interpreters.
First I will talk about the court interpreters because they are a large part of the interpreting community in the United States (only second to military interpreters) and they are a growing segment of the profession in many countries around the world. When I think of many of the freelance court interpreters I know, one thing that puzzles me is: how can they be happy and fulfilled working under such conditions? In certain administrative courts they are paid very little money, sometimes they do not get Per Diem when traveling to another location, and on top of that, they are not treated like professionals. They are required to get paperwork stamped and signed by others, sending the message that because they are not trustworthy, somebody else needs to watch what they do; And by the way, if they want to get paid on time they have to be willing to accept a smaller paycheck (there is a pay cut policy in exchange for faster pay). Of course this is an extreme case, and I would have called it the worst if this article had been written before the United Kingdom court interpreter fiasco that insulted capable professional interpreters in their professionalism and in their pockets. Of course you all know what happened over there and we are all familiar with the ever-bigger problems in the British justice system. Enough for now, but I will return to the United Kingdom court interpreter saga later on this post.
If you think that things get better for those interpreters who freelance in the state-level court system of the United States because these are not administrative courts, you have not worked there for at least a decade. At this level, in most states, interpreters make a little more money than those working the immigration court system, but they are still getting a laughable fee for their professional services. This low pay does not feel any better when you combine it with rules and policies designed for laborers and not for a professional service provider. I am talking about agency-controlled state court markets, incomprehensible policies that are keeping good interpreters from making a decent income in civil cases, the “annual payment limit” contained in some states’ independent interpreter contracts, the “even distribution” of work policy of other states where good and mediocre interpreters basically get the same amount of work from the state as long as they are state-certified, or the backwards legislation that gives certification and oversight of court interpreters to the state judiciary in a state where this was not the case, and now will pull interpreters down to the same level of the other states where the same party that hires certifies. A move unheard in other professions like lawyers and physicians, but even celebrated by many interpreters in this state. Add to this landscape all the endless and ever-changing micro-management requirements by local courthouses, many other rules that I will just skip for the sake of brevity; and finally, throw in there the agencies that are run by people with no formal education, experience, or practical knowledge of interpreting (as the ones who procure interpreting services for most administrative courts) and pay their interpreters even less money, and you will have the big picture; the same picture I see every time I hear a new story, learn of a new travesty, or witness a horrendous performance.
Dear friends and colleagues, I cannot help it, but it is at about this time that I always wonder why my friend or colleague is still working as a court interpreter under those circumstances! The answer is simple and complex at the same time. Simple because as a freelancer all it takes is a moment of courage when the interpreter decides: Enough! No more. Complex because not everybody is willing or capable of making this decision. Different people, different priorities, different ideas, different set of values, and different goals in life. Although I have belonged to the former group all my life, I understand those who belong in the latter. The thing I cannot understand is why they do not take action and change things for themselves, and maybe for their profession at the local level.
It is possible that many people living under the circumstances described above will not be able, for different reasons, to move on to another type of interpreting assignments, but they can always pick their clients wisely. Let me explain:
One thing I have never understood is why on earth so many of my freelancer colleagues see themselves as court employees. I have heard hundreds of times how they introduce themselves as interpreters for the courts; I have heard them refer to court administrators, court clerks, judges, and staff interpreters as their “boss”! Obviously this immediately tells me that if they see the court, the interpreting agency, or the state judiciary as their employer, they cannot see them for what they really are: their client.
Once the interpreter comes to terms with this issue, and understands that she does not work for anyone but herself, she can focus on picking her clients. She will soon realize that mediocre interpreting agencies, state judiciaries, and even the federal court system are nothing but clients, and clients that pay very little (some of them rarely on time) in exchange for what they expect from the interpreter. They pay low fees for the interpreting service, but many of them want you to do so many other things for the same token fee: these interpreters must prepare endless paperwork, learn (sometimes absurd) court or agency policies that are only applicable to that particular courthouse, translate documents in between hearings, attend (often self-serving) unpaid meetings scheduled by the agency or court administration; and many times they demand, without saying it, exclusivity and they “punish” an interpreter who cancels the assignment for a better paying professional opportunity. Once the interpreter sees them as another client, she will realize that, because of their practices and philosophy, they are not at the top of her client wish list, and she will understand the need to find better clients.
Now the question is: If all interpreting agencies that control the administrative courts, and all state-level court systems are not to be considered as top clients, what else is there? The answer is: The good clients!
All interpreters who want to make a decent living in the legal field need to provide their services to the private bar. It is true that in the United States the states are now observing Title VI of the Civil Rights Act, and in many cases the states are keeping independent interpreters from working any civil cases unless paid through the courts; but even under these circumstances, there is plenty to do. First, those of you who live in states where independent freelancers coexist with state contractors, and are allowed to provide their services in civil court to those who turn down the court-appointed interpreter and prefer to hire their own, you should enter this field full-blast. The federal system does not provide court appointed interpreters in civil cases, and for those who are federally certified this is another option, in fact, it is a much better option than working criminal cases for the federal court system because the pay is much better.
The main option available to all of those who have a valid certification at some level (state or federal. Private language agency certifications are not considered valid) is to become a legal or “out-of-court” interpreter instead of a court interpreter. Legal interpreters provide their professional services to Law Firms and attorneys for depositions, office interviews, witness preparation, jail visits, expert opinions, expert testimony, transcription and translation services, and even in court at the plaintiff’s or defense’s table. Interpreters negotiate their fee with these attorneys; there are no pre-set limits, no endless meetings, and for the most part, the cases are interesting: there is more variety in civil court; and the cases that you should go after involve enormous amounts of money in damages. These are the type of clients I try to have, and I spoil them, pamper them, and protect them with the best service you can find anywhere. The point is, my court interpreter friends and colleagues, if you don’t want to move to a bigger city, if you don’t want to travel, or to learn a new field, the next time you get angry because of an absurd new rule, because you are not getting paid on time, or because you got tired of being treated like a laborer instead of a professional, stop working for the system, get out there and look for the big clients: the large law firms, the corporate legal departments, and talk to them; sell them your services, and start enjoying your career once again. Who knows? If enough good interpreters leave the system, the system will have to hire mediocre individuals, and sooner or later the government will have to sit down with you and talk fees and other work conditions. This is what is happening in the United Kingdom where a group of courageous, determined, and brave interpreters walked out and never went back. They made history, inspired us all, and showed us that although difficult at the beginning, there is life after the courthouse. I invite you to share with us your opinions and comments, and I ask you to avoid name-calling, specific cases, and arguments defending agencies or the court interpreter wages.
July 21, 2014 § 10 Comments
Unfortunately, because of the type of work we do, all of us had to deal with uncomfortable situations at some point during our careers. To a higher or lesser degree, all of us have fielded questions like “Why do you do this work?” “How much money is “spent” (code word for “wasted”) paying for this service geared to those who do not speak the language of the land?” “How do you feel about helping these people who are not willing to assimilate to the local culture”? “Are they really that dumb that they cannot learn the language?” etcetera. Other interpreters have sat there, listening to comments such as: “If they don’t speak the language they should go back to their country,” “They want to speak their language because they like badmouthing the rest of us,” and some others that I rather exclude from this post because they are offensive and spelling them out contributes nothing to this article.
Of course, those of us who have been more than once around the block have lived through these situations more than our younger colleagues, and for the most part, we have come to understand that those making the remarks are the ones with the problem. In other words, we do not have time for this nonsense, so we just ignore them. This has been my strategy for years and it has worked fairly well.
Unfortunately, an incident happened a few weeks ago. I understand that when we think of bigotry and interpreting, we immediately picture a courtroom, a police station, a government agency, a public school, or a county hospital. You think of court, community, and healthcare interpreters as the ones dealing with these issues all the time. That may be so, but other interpreters (conference, military, media, etc.) have faced their share of this evil when practicing their profession. On this particular case, I was doing some escort interpreting for a foreign dignitary who was visiting the United States from a Spanish-speaking country. This was an important visitor, but he was not a head of state or celebrity; you see, bigotry tends to hide away when the potential target is surrounded by the media and some bodyguards. In this case I was providing my services to a very important foreign government officer who traveled alone. This individual was very sophisticated, formally educated, well-traveled, and very important back in his home country.
After a very successful visit, and once he took care of his business in the United States, we headed to the airport for the check in process. This was the last part of my job. After escorting this person for several days in different cities, after business meetings, formal events, flights, hotels, and other activities, all I had to do now was to take the dignitary to the airport, help him with boarding passes, connecting flights, immigration and customs, and send him off. I have done this thousands of times, all of them uneventful. We arrived to this domestic airport in the American south, and we proceeded to the airline ticket counter. The airport was pretty empty and we walked straight to the counter where we found a middle-aged Caucasian male wearing the airline’s uniform. I handed the passport and other required documents, identified myself as an interpreter, and told him what we needed. He looked at me and then he turned sideways in order to exclude me from the conversation and he addressed the visitor directly. This person, a guest in our country, looked at me and told me that he did not understand. I interpreted what the airline clerk had asked him, and once again told the clerk that the visitor did not understand him because he did not speak English. I explained to him what my role was, and asked him to ask his questions as usual. He looked at me once again, and this time he completely turned so that I was fully excluded from the conversation. He continued to address the visitor in English. The visitor looked for my help and this clerk did not let him. He told him that he “had to listen to the questions and answer them himself.” The guest told him in broken English that he was sorry but he did not understand the questions because he did not know English. The clerk smiled and asked him with a smirk: “You don’t understand English and you live in the twenty first century amigo?” I continued to interpret all this time, and when I saw that this clerk was going to give the visitor a very hard time, I asked the dignitary to step away from the counter and have a seat. I told him that I was going to take care of this situation. The visitor honored my request and went to a chair that was at a good distance from the counter so that the guest would not have to hear what I was about to say. As this was happening, the clerk yelled at him: “hey, ‘amigo’ you cannot leave, I am talking to you.” Once the visitor left, I addressed the clerk directly and once again explained to him the circumstances, including my role as the escort interpreter. He first looked at me for several seconds, then he laughed, and finally he told me that at his airport (remember this was a domestic airport with no international flights) they spoke English because “it was located in the United States.” He told me that he was going to ignore me because his job was to make sure that “this guy” would be able to get around once he was alone. He even told me that he was considering denying him a boarding pass because he was not going to find his way at the hub where he was supposed to take his international flight. He also told me that it made him mad that “…this country was letting in people who didn’t even care to learn English before coming to the United States…” At this point he told me that he needed the guest by the counter alone or he would deny the boarding pass. He then walked away and left. I looked around to confirm what I already knew: there was nobody else from the airline in sight.
Because of time constraints and due to the lack of infrastructure at this airport, I decided to tweet the basics of the incident with the airline hashtag. I immediately got an answer, and in a matter of minutes (maybe seconds) a different airline clerk met me at the counter. This individual took care of the visitor addressing him directly through the interpreter and the rest of the process was completed without incident.
After the visitor left, I decided to follow-up on this incident and I filed a formal complaint against this individual. I did it so that others do not have to go through what we did, and to raise the awareness of the airline. Professionally, I was satisfied with my performance: I took care of the problem, the visitor left as planned, and he noticed very little of what happened, thus avoiding an uncomfortable situation for this person who was a guest in the United States. This episode reminded me that despite the way things may be in the big cities, there are still plenty of places in the United States, and elsewhere, where we as interpreters must be on our toes and be assertive to do our job even when we face adverse circumstances. This time it was an escort interpreter assignment, but these situations are prone to happen in the courtroom, at the hospital, the public school, the government agency, and everywhere unsophisticated individuals are found. Always remember: bigotry could be around the corner, so be ready to act. I invite you to share with us some stories of your interactions with bigots who have directed their hate to you or to your client.
July 14, 2014 § 4 Comments
I was contacted by a colleague who wanted my opinion about a professional situation that was making her life miserable. Her problem was that she had been part of a court assignment where an attorney did something she disliked. At the time she contacted me she was debating about letting it go, or reporting the situation to the judge of the case. I listened to the facts, and I immediately remembered other events where an attorney’s conduct had been questioned by other interpreters. This is her story:
An interpreter was hired to work during a deposition at a law office. While waiting for the assignment to start, she had a conversation with other individuals in the waiting room. One of the others was also a court interpreter. Finally, after a long wait, a secretary came to the waiting room and announced that the deposition had been cancelled. The interpreter went home, she got paid on time for this assignment, and she forgot about this incident.
Several months later, she was contacted by another agency that offered her a transcription/translation assignment. She agreed, and a few days later she received a CD with the audio recording. She began the transcription, and about an hour into the transcription, she concluded that she knew at least one of the voices in the recording; it was the voice of another interpreter, in fact, it was the voice of the interpreter she had been talking to, months earlier at the law office, while she waited for the deposition to start. She immediately knew that she had to stop the transcription and report this circumstance to the agency. A decision had to be made about her involvement in the transcription job. Before contacting the agency, the interpreter decided to see if the other interpreter’s voice was all over the recording or just at the beginning. She had just been working on the transcription for about an hour, so she wanted to find out. She fast-forwarded the recording, and to her surprise, she now recognized a second voice: It was her own voice! She was part of the recording the agency sent her, and the recorded conversation was the one they had at the attorney’s office on the day the deposition had been cancelled months earlier. This obviously changed everything, and the possibility of continuing on the job if the parties consented to it after a full disclosure was now gone. She knew she could not continue transcribing the recording. She immediately contacted the agency and told them what happened. The agency retrieved the recording and sent it to another transcriber. The interpreter was paid for the work done even though the agency knew that they would never use the transcription. The real problem for the interpreter was that she did not know that she had been recorded and she wondered why this had happened, what they were going to use the tape for, and what she should do about the whole situation. She did not even know if the recording was legal or not.
The recording was related to the case where she had been hired to do the cancelled deposition; she knew the attorneys involved, and she had heard that they both practice law very aggressively. She felt bad and she felt cheated. The interpreter thought that this strategy had been sleazy and perhaps illegal. Her first impulse was to contact the judge in the case and let him know that she had been recorded without her consent. Something had to be done.
Fortunately, she waited and thought it over. Without revealing any names or details of the case, she consulted an attorney and learned that in her state, as long as one of the parties to a conversation is aware of the recording, and she consents to it, the rest need not know or consent for the recording to be legal and even admissible in court. Based on this, the interpreter did not go to the judge or anybody else. She had no legal standing and no law had been broken by the attorney who ordered the recording. In fact, she realized that she could not even disclose any of these facts to anybody else because of the interpreter duty of confidentiality, which cannot be broken unless a crime was committed or may be committed unless the interpreter speaks. Going to the judge would have been the wrong thing to do because she really had nothing to report. She learned a valuable lesson after this case because she understood that in an adversarial legal system, the attorneys may do things that we dislike, but as long as they are legal, they are allowed to do them, and we should not get involved or judge the legal strategy.
On the second case I will now share with you, I was interpreting in a plea hearing many moons ago. The defendant was going to enter a plea of guilty to a federal offense. I was working for the court. I arrived to the courtroom about fifteen minutes before the hearing, which was customary at that courthouse, I let the clerk know that I was there, and I sat down to wait for my case. The defense attorney arrived about five minutes later and asked me to help him with his client. He told me that the defendant, who was in detention, was already in the holding cell, and that he needed to talk to him for a few minutes before the judge came out for the hearing. As many of you know, this happens all the time in federal court in the United States, so I agreed and off we went next door to the holding cell. The moment we arrived I realized that the defendant spoke some English and understood many things; however, he was far from being fluent, and definitely needed an interpreter for the most complex legal concepts. As soon as we greeted the defendant the attorney started this, in my opinion, self- serving speech telling his client (the defendant) how hard it was to get him the deal with the prosecution, and that this was his chance to bring the case to an end by just pleading guilty to the charge in the plea agreement. Then the attorney “asked him” but in reality told him “the agreement is almost identical to the version you already saw before when I went to see you with the other interpreter, remember?” and “…the judge is going to ask you if you were interpreted the new version by a certified interpreter and you are going to say yes because if you don’t, then the judge will continue your case for another day, maybe in a month or two, and you will have to sit in jail all that time waiting to come back in here. All of it for a document that practically says the same that the one that was interpreted to you before. Do you understand?” Of course I interpreted all of this to the defendant and he said yes. Next, the attorney told his client that “… when the judge asks you if you have any questions you need to say no, unless you have any questions, and if that is the case we will have to come back before the judge in the future, and he is going to ask you if everything was interpreted to you into Spanish and you will say yes because as you remember we went to the jail and the interpreter interpreted everything, including your questions, right?” The defendant said “yes.” The attorney continued: “…Well then, let me ask you right now: has the plea agreement been explained and interpreted to you in Spanish?” The defendant answered: “yes.” The lawyer continued: “…Has your attorney answered all of your questions with the assistance of an interpreter” The defendant: “yes.” Finally the attorney added: “…Do you have any questions at this time for the judge, for me, or for anybody else about your case, charges and plea you are about to enter?” Once again the defendant said “no.” “…Great” said the lawyer; and added: “… So you know why you are answering the way you are right?” The defendant: “Yes, so I can go to prison sooner.” Attorney: “…and, even though we didn’t interpret the latest version of the agreement, since we went over another version that was practically identical, you will tell the judge that we did right?” Defendant: “Yes, I will tell him that you explained everything to me through the interpreter, and in my mind you did, and I really believe so, and I have no more questions. I know what I am doing and I just want for all of this to be over.”
We went in front of the judge who asked the very same questions. Both, the attorney and his client answered almost with the same words as they had used in the holding cell. The judge entered the conviction and the defendant left very happy with the outcome of the hearing, on his way out he told his attorney: “…thank you very much. You are a great attorney. You know what you need to do for the benefit of your client. I will send you clients…”
Although the attorney and the defendant did not lie to the judge because they phrased everything very carefully, thus avoiding breaking the law, and despite the fact that the attorney had fought for, and vigorously defended his client’s best interest, which was to go to prison as soon as possible so he could start some treatment not offered by the jail, I left the courtroom feeling a little strange. I knew there was nothing for me to do since no laws were broken, and everything had been legal strategy between client and attorney discussed in confidence and under the protection of the client-attorney privilege, but it took me a couple of hours to get over it; you could even argue that I did not get over this case since I am still telling the story so many years later, but the truth is that yes I got over the case, and the reason why I am sharing the story with all of you now is because both the defendant and the attorney have since passed away, so there is no privilege anymore.
I would like to invite you to share similar stories or comments about things you have done or were tempted to do when in your opinion an attorney did something sleazy.