September 19, 2014 § 6 Comments
One of my worst nightmares is to be in a situation where I am ready, able, and willing to do my job, and I cannot do it because something beyond my control went wrong… very wrong. In a world where we depend more on technology every day, the importance of all the devices we use in our work is paramount. An entire event can turn into a disaster if technology does not cooperate. To stay competitive, it is extremely important that the professional interpreter be knowledgeable and up-to-date on the latest technological developments that impact our industry, such as computer hardware, software, hand-held devices, and social media; that is undisputable. We should have on that same priority level the operation of headphones and microphones, interpreting consoles, portable equipment, and the basic principles of how the interpreting equipment in particular, and the audio-visual system in general, function. The idea is not to replace the computer engineer or the sound technician; the only goal is to be able to understand a problem so it can be better described to the specialist who will, in turn, take care of the issue. An interpreter who can solve small technical problems with a simple suggestion, and therefore keeps the event on track, is definitely a very valuable asset.
Those who know me are aware of the fact that I am mechanically impaired. I cannot do anything with my hands, and I have never wanted to. I am also a big advocate of hiring professionals to do all jobs, from the auto mechanic to the housecleaning person, and from the accountant to the physician. No “do it yourself” for me. Fortunately, I really like computers, electronic media, and all the gadgets I can put my hands on. This has allowed me to keep up with those issues that are relevant to our profession, but always knowing my limitations and recognizing and appreciating the essential role that the sound technician plays in the interpreting world. To be clear: As far as the interpreters are concerned, the sound technician is the most important individual in the venue. They are that crucial; especially the good ones, those who already know you, the ones that know the type of headphones we prefer, the levels we like, and even the little things that make that particular interpreter comfortable and therefore more productive. They travel with us from town to town or country to country, they know us personally, and we call them friends.
For these reasons, when negotiating an assignment I always insist on top notch equipment and the best technicians. I convey to the event organizer, or the agency, the importance of having a capable technician next to the booth throughout the event. The most experienced and prestigious agencies, convention centers, and event organizers already know it, but some newcomers may need the explanation. During my career I have seen that those agencies and promoters who want to be in the business for a long time, the ones who want to have a good reputation, and the ones who care about the quality of the event, always agree to this very basic, logical, and simple request. Unfortunately, sometimes you run into the ones who keep alive the expression: “the exception to the rule.”
Not too long ago, I was working a very prestigious event where we got to see what happens when you try to “save” money at the expense of the technician. On the day the event started I arrived, as usual, plenty early to check the booth, sound, computers, stage, and everything else that you need to be aware of to have a successful event. As I entered the room, I saw one of my friend technicians from way back. Since I had not been involved on the planning of the event, and I was just a “hired gun”, I was very happy to see such a professional experienced technician in charge of the system. I went on to get ready and did not think much about the technician anymore. It was not until that afternoon when we started having some problems with the sound that I saw my friend again; he went into action and took care of the problem in no time at all. It was seamless.
The next day I arrived at the venue and went straight to the booth to get ready. The colleague who was interpreting with me arrived, we talked for a few minutes and then the event started. Everything was fine for about two hours when all of a sudden we had a problem with the sound. There was a lot of static and the quality was very poor. I looked for my friend the technician. I did not see him outside any of the booths or anywhere else. It was then that one of the event organizers came to the booth and told us that a “technician was on his way to fix the problem.” One of the hosts of this event got on stage and announced that an engineer was going to take care of the sound problem, and that we were going to adjourn until the sound was restored. Everybody got up and headed to the cafeteria.
At that time I saw a couple of individuals coming to the interpreting area, they approached us, and asked questions about the sound. I began to describe what the problem was. As I was describing the problem I noticed the nervousness on the face of this young man who was going to fix the problem. At that point I asked him for my friend, the experienced technician. I had seen him in the room the day before, but I had not seen him that day at all. The young technician told me that my friend was not there, that he had only been hired to do the set up and to be there on the first day in case something went wrong. He then told me that he and the other technician with him were full-time employees of the company that had organized the event, and they were “IT support”, not sound system technicians. He told me that they had never worked with interpreting equipment before, and that everything they knew about these equipment was what they had learned from my friend in the last two days when he and his crew did the equipment set up, and what they saw him doing the day before. It turns out that this very important, and profitable event decided to save money on the tech support.
What happened next was a comedy of errors. These hard-working IT staff had the best intentions and tried their best, but they did not have the knowledge to solve the problem. After almost an hour of unsuccessfully trying to fix the equipment, I suggested they replace all equipment with the back-up units my friend had left in case they were needed. They did it and the event continued. There was another glitch that afternoon when a speaker played a video from his laptop and they expected us (in the booth) to capture the sound from the conference room through our headphones and interpret the video that way. Needless to say, this was impossible. We could barely hear the sound; there was no way to interpret the video that way. I asked them to hook the laptop into the sound system so we could get the sound in our headphones just as if it was coming from a microphone. They did not know how to do it. I described the cable they needed and told them that they could buy it anywhere for very little money. Once I said “little money” they listened. One of their staffers went out, purchased the cable, and we had perfect sound in the booth. The video was interpreted, but there was another delay.
At the end of the day all interpreters from all languages got together, we talked about what happened during the day, and we all decided to request a real sound technician for the duration of the event. When we went to talk to the organizers we found them buried in complaints from the attendees who were not happy about the delays due to equipment malfunction (that could have been resolved in a few minutes like the first day when the professional technician was in the premises) At that point I knew we were getting our technician without even having to request him. Sure enough, after the commotion ended, a representative of the organizers came to inform us that they had talked to the technician and he would be at the event first thing in the morning. He then told us that the professional technician was going to stay for the rest of the event, and that he would be our point of contact in case there was another technical problem. The organizers learned their lesson! Unfortunately, they learned it the hard way. Now they know that there are many ways to cut costs, but having an event without a sound technician is not one of them. As things go sometimes, the next morning my technician friend checked all the equipment and adjusted certain things that had been changed by the IT staff the day before, he stayed with us for the rest of the week until the event ended, and we never had another incident. On the last day, as we were leaving the venue, I reminded all my colleagues from the other booths of this valuable lesson, and I asked them to always remember it, and use it as an example when another agency or event organizer decided to go without a full-time sound technician to cut costs. I now ask all of you to please share with the rest of us your stories of equipment malfunction, and what was done to solve the problem.
September 4, 2014 § 11 Comments
Good professional interpreters are usually consumed with taking care of their clients, improving their skills, managing their agenda, and marketing to new clients. This takes a lot of time and energy, and it is essential to succeed as an interpreter. Unfortunately, sometimes during their career some interpreters may experience other aspects of the profession that are less pleasant, more time-consuming, and very stressful.
Our professional tools are our brain, mouth, and a language combination. We can make mistakes, we are susceptible to questioning and second-guessing by others, and in our litigious society we are exposed to lawsuits that can leave us with no career, no resources, and a tainted reputation.
There are many circumstances that can affect our career as professional interpreters, but at this time I would like to focus on two of them:
The first one occurs when our work is subject to criticism and questioning by our peers or by others. This often happens in a legal setting. All court interpreters have faced situations when in the middle of a court hearing a judge, attorney, witness, litigant, and even a juror, have interrupted our rendition to correct what we just said. Most of the time we were right and they were wrong. On occasion, because we are not machines, and because nobody can possibly know all regional expressions, these voices do us a favor as they correct our mistake and allow justice to be served. These are the scenarios we usually face when doing our job. It sounds simple and straight to the point: Either we are right and we say so in order to keep the process moving along, or we are wrong, and in that case we correct our error. The same facts are true in a healthcare or community interpreting setting; even at the negotiating table or in the booth during a conference we sometimes make mistakes out of exhaustion, due to bad acoustics, a speaker with a heavy accent, or because we misunderstood a word or term. This is why we have team interpreting, this is why good interpreting equipment, an appropriate conference room, and breaks or recesses are important.
Unfortunately in the real world we have to deal with attorneys who are not happy because their foreign language speaking client or witness is not saying what they wanted them to say in the trial, and with doctors and nurses who want to dodge the consequences of their negligence, and with the party that lost at the business negotiating table, or with the agency that tries to justify the disaster caused by its outdated broken-down interpreting equipment. The first thing they all do is to cast a doubt over the rendition of the interpreter. It is even worse when all of this happens and you know that those who are questioning your work are clearly wrong.
The second situation I want to bring to your attention is when the same individuals mentioned above, decide to go for the jugular and to put the blame on the interpreter’s rendition; so they take you to court. They argue inadequate interpretation and you are sued for damages. How can we defend our work when our rendition is questioned and we know we are right? What can we do to protect ourselves in case somebody takes us to court for damages? There are preventive measures that we can take as interpreters to diminish the possibility of having to defend our work, our assets, and our reputation.
There are also steps we must follow in case our professional work is questioned or attacked in court.
These complex issues have to be addressed, and as true professionals we must be prepared in case this happens to us. For this reason, I will present: “How to Defend Our Rendition and Professional Reputation as an Interpreter” during Lenguando Londres in London on September 13, 2014 at 2:30 pm. I invite you to attend the event on the 13 and 14 of this month and see how you will be able to interact with some of the superstars of all language-related professions, and I encourage you to attend this presentation where we will discuss these sad but possible scenarios, we will explore the different preventive measures that we should always take in order to avoid an adverse outcome, and we will talk about the path to follow once our rendition or our skill has been formally questioned in a court of law. I hope to see you in London; but even if you are not attending, I ask you to share with the rest of us your experiences on having your rendition questioned, challenged, or having a lawsuit filed against you as an interpreter.
August 28, 2014 § 10 Comments
For those of you who are reading this blog in the United States: Happy Labor Day!
Yes, Monday is Labor Day in the United States and we celebrate it as a major holiday; one of those “real” holidays when the banks are closed, the mail is not delivered, and kids stay home from school. I have been asked many times by my foreign friends and colleagues why is it that we celebrate Labor Day in September instead of May 1st. like most countries in Europe, Latin America, and elsewhere do. Then, the second question that always follows the one above is: “But the labor movement celebrated with an international holiday on May 1st. commemorates the events of Chicago in 1886…”
The fact is that most Americans have never heard of the events of 1886 when a peaceful labor rally in Haymarket Square in Chicago suddenly turned violent after police arrived and ordered the meeting to end. A bomb was thrown into the crowd, and the police started to shoot and beat the crowd. In a matter of minutes eight people were killed and over 120 police and civilians were injured. The police seized the opportunity to arrest eight anarchists, that perhaps today would be referred to as labor rights activists, and the authorities charged them with conspiracy to commit murder even though the police had sparked the riot. Seven of the eight arrested were sentenced to death, and one of the jurors at their trial was a relative of one of the dead police officers. This is how the labor movement started in the United States. For a long time the media and government were firmly allied with the business community while labor organizers were viewed as criminals.
Today in the United States labor unions are controversial, and with good reason. Many of them have been run as criminal enterprises, with deep connections to organized crime; many operate in a blatantly coercive and undemocratic fashion. Union demands and strong-arm tactics have crippled some American industries and limited the number of jobs. In today’s America the unions get publicity when they step up to defend a member who should be punished, when the baseball players’ union fights suspension of players who have cheated by using steroids, or when the union protects incompetent teachers in public schools. There are many who support organized labor, although it seems to be less people every day, and labor rights are a good thing that America needed in the 19th. century and still needs today; however, the real perception (well-deserved in many cases) that unions are troublemakers, and the national fight against communism from the cold war days, have put these events in Chicago at the end of the 19th. century in the forgotten corner of American history.
Our Labor Day holiday is very different from most around the world. Instead of commemorating a tragic event, we celebrate those who have contributed to America’s social and economic achievements with their work. Since 1882 we have celebrated labor on the first Monday in September as a yearly national tribute to the contributions workers have made to the strength, prosperity, and well-being of the United States. Labor Day has come to be considered by most Americans as the end of summer; the last barbecue of the year, the beginning of football season, the start of a new school year. This weekend millions of Americans will gather around the grill, at the shopping malls, and football fields, to officially end the summer of 2014. It is perhaps the second most American of all holidays (after Thanksgiving that is) because it describes the mind and spirit of the American people. Regardless of your political persuasion and your support, love, disdain or indifference towards organized labor, the first Monday in September is a holiday when Americans decided to celebrate work and creativity while most of the world chose to commemorate a tragic event that happened on American soil but is unknown to an overwhelming majority of the American people. I hope this brief explanation of the reasons why Americans are staying home on Monday celebrating a holiday with the same name as another holiday celebrated abroad, but with a very different meaning and motivation behind it, helps you understand better the United States. Now, without bringing up any political views on the labor movement, I ask you to please share with us when it is that you observe Labor Day in your respective countries and why it is a holiday there.
August 21, 2014 § 23 Comments
Once again the “Ten worst…” are back. This time we will talk about those things that the person who we are interpreting for can do to really make our work difficult. As always, this list is not limitative and it only represents what I personally consider the absolute ten worst things that the speaker can do to us as professional interpreters. You may agree with all of them, some, or none of them; but even if you disagree, I believe that the simple mentioning of these issues will help us all focus on ways to solve the problems with the speaker that may arise while we are interpreting, and to prevent them and keep them from happening again. Just like we have done it before, today we will discuss the first five, and we will deal with the rest next in a few weeks. Here we go:
ONE. When the speaker constantly switches between languages. Sometimes we get to an event to find out that the person that is going to speak is fluent in both languages of our combination. That is not bad news of course. The real problem is when this individual comes to the booth and kindly announces that she will be switching back and forth between both languages to keep the audience “engaged.” Of course we all know what this means to us: This will be the interpretation from hell! There are very few things more difficult to achieve than a good rendition when you have to constantly switch from one language to the other, often in the same sentence. This is very taxing on the interpreter and it can lead to “brain confusion” when our poor little brain cannot distinguish anymore and ends up interpreting into the source language (English into English for example) because after so many switches it becomes difficult to switch in the middle of an idea. Therefore, this is a nightmare for the interpreters, but if this is confusing to us, trained professionals who are bilingual and do this for living every day, can you imagine the confusion in the audience? These individuals went to the event to learn something and all of a sudden they find themselves with a headache and zero understanding of what is going on; And to top it off, while these chaos is going on in the booth and the floor of the auditorium, the speaker is ecstatic that she is showing off her command of both languages, her perfect pronunciation and grammar, her lack of accent. No way. My friends and colleagues, this is unacceptable! We have to protect the speaker, the audience, the interpreters’ sanity, and the event. Just imagine the total confusion if there is a dedicated booth for each of the two languages. First, we must understand that most speakers who are truly bilingual decide to do this for the benefit of their audience (some of them even remember the interpreters and decide to do this to give us a “break”). If the switch happens unannounced in the middle of the event, and it becomes obvious that this will be happening during the entire speech, you draw straws, or somehow decide who will bite the bullet, and while one interpreter will have to do the switching back and forth, the other one will communicate to the presenter that she must stay in one language because it is impossible to switch back and forth. This can be succinctly explained in a very respectful professional handwritten note that should be handed to the speaker as soon as possible, even when the speaker has a security detail and it is difficult to approach her. When the event has not started, or in the above scenario after the event, the interpreters have to sit down with the presenter and permanently solve this situation by explaining the difficulties of interpreting when the orator constantly switches back and forth. Make her understand that it will be very difficult for the audience because unlike her, they are not bilingual, so they will be confused and they will have to be putting on and taking off the headsets over and over again; and more importantly, explain that she will look better to her entire audience if she stays with one language. At that point you can even let her choose the language she prefers (unless she is clearly better in one of the two). It is likely that you, as the interpreter, will have to be somewhat flexible and agree to the occasional word or phrase in the other language; just explain to the speaker that there is the possibility that her words be lost to some of the audience as they may not be agile enough to pick up the headphones that quickly. She may then agree to eliminate these phrases. You may have to go along with a couple of questions being answered in the other language. This is fine as long as she announces it, gives the audience plenty of time to put on their earpiece, and sticks to one language throughout her answer.
TWO. When the speaker insists on talking in a language he really does not speak. There are plenty of times when the speaker thinks that he is bilingual but in reality he is not. We already saw the difficulties of interpreting a real bilingual individual who switches back and forth between both languages. This time the problem is quite different. Here we have a situation where the presenter truly believes that his second language is good enough for a speech. This is the typical individual who feels that he can be understood in the foreign language because when he visits the other country he has no problem ordering a beer or asking for the bathroom. If a person begins his presentation let’s say, in English, and a few minutes later, already into the speech, he announces that because he goes to Cancún for two weeks every year, he has learned Spanish and he will now deliver the rest of his remarks in Spanish, the interpreters are in for a very bumpy ride. There are several possible situations: If the person pulls out a piece of paper and starts reading a written speech and the interpreters have it in the booth, even if the person cannot pronounce half of the words correctly, the booth can sight translate the speech for the benefit of half of the audience. Those who speak the language that the speaker thinks he is reading out loud will have to figure out what he is saying. Chances are that between the occasional giggles, they will be able to understand enough to know what the speech is about. If the interpreters do not have the speech in the booth, they will be in a similar position as the audience described above. They will certainly use their experience and skill to protect the speaker and deliver the message, but it will not be good, or pretty. Many times the hardest interpretation is when the person is speaking without a written speech and his vocabulary, syntax, grammar, pronunciation and accent are so bad that the interpreter cannot fully grasp the topic, or at least some parts of the presentation, including names, places and figures that are usually among the most frequent mistakes made by those who do not speak a language fluently. At this point what always happens is that people from the audience start yelling words to help the speaker complete his sentences. This looks terrible, but it actually helps the interpreter because he now understands the words that are being yelled by the audience. In this case the solution is similar to the one above. Most speakers will stick to their native language after reading the interpreters’ note. Most presenters will never attempt to do this again in the future; but be aware of the real world: There will be, now and then, stubborn individuals, as well as those who will feel offended by the interpreters’ suggestion and will do the speech in the foreign language regardless. Under these circumstances the interpreter simply does his best as explained above, but he also communicates with the agency, event organizer, or sponsor, so they are aware of what is happening. Remember, they do not speak the foreign language either, and unless you let them know what is really happening, they will just assume that everything is going great and their speaker is bilingual. One more thing that may need to be done in extreme cases when the speaker is just a total disaster, is to let the audience know, through the interpreting equipment, in a very professional and respectful way, that part of the speech is being lost due to the fact that the booth cannot figure out everything the speaker is saying. Most people will understand what you are referring to because even when you do not speak a language, many times you can tell if the person speaking is doing it with fluency or not. They will also know that everybody is aware of the problem, and that you cared enough to let them know instead of simply ignoring them. The only thing to add is that in those cases when the temporary and permanent solutions above will not work because of the speaker, you will have to make a choice as to whether or not you will work with that individual again in the future.
THREE. When the speaker speaks away from the microphone. There is a universal principle in the interpreting world: You cannot interpret what you cannot hear. It seems obvious right? Well, it may be obvious, but it is not universally known or understood. There are plenty of speakers who tend to move away from the microphone as they speak. When there is a podium with a fixed microphone, often times the speakers try to be more “convincing” by furiously gesticulating in all directions. This often means that they may be facing in the opposite direction from the microphone, making it extremely difficult for those in the booth to hear what they say. Other presenters feel the need to get closer to their audience, so they leave the podium area and walk all over the stage without a microphone; some of them even go down to the well to mingle with the crowd; all of this while constantly speaking without even thinking that microphones are there for a reason. Of course, although difficult to hear them, those sitting in the audience will be able to hear all or part of the speech, but the interpreters upstairs in the booth will hear nothing, even with the door open it will be very difficult to hear this speaker over the interpreter’s own voice; then there is the group of speakers who use a wireless microphone, either a lapel mike, a handheld, or one of those you put over your head and next to your mouth, but they do not turn them on! Finally, there are those instances when the sound system is not working and the show must go on. Obviously, the temporary solution for those who move away or speak away from the fixed microphone is to ask them, on a very professional and courteous manner, to speak into the microphone and stay behind the podium. Those who forget to turn their microphone on should be reminded to turn it on; the real challenge arises in those cases when the sound system is toast and the show must go on. There are several possible solutions to this problem. First, if there is portable interpreting equipment as a backup in the facility, use it. The interpreters would have to leave the booth and move to a table on the stage where they can be close to the speaker and hear him without the benefit of a microphone. The speaker will have to speak louder anyway so that those who do not need interpretation can hear him, so the interpreters will have to turn on their bat radar and listen carefully. For the solution to work, the interpreter doing the rendition will have to speak into the portable transmitter’s microphone on a whispered mode (chuchotage) in order to hear the speaker over his own voice; this will put a tremendous strain on the interpreter’s voice, so there will be shorter shifts and more recesses for the interpreters to rest their voice. If there is no backup portable interpreting equipment at the facility, the presentation will have to switch to the consecutive interpreting mode. The audience will have to get closer to the stage so that they can hear the interpreter, and they will have to be warned of the fact that the speech will take longer because of the interpretation. Another, and most desirable solution, would be to temporarily suspend the presentation while the event organizer or technical team fix the system or provide a backup. As a permanent solution to these scenarios, interpreters should discuss basic protocol with the speaker, asking him to always turn the microphone on, to always speak into the microphone, and to repeat into the microphone the questions or comments by those who may speak without having the benefit of a microphone. It is important to let the speaker know that the interpreters work in a booth behind a closed door, and their only connection to the outside world is through their headphones that will receive everything that is being said into the microphone and nothing else. The speaker must be educated so he knows that, unlike a regular listener in the audience, simultaneous interpreters need to hear the speaker’s voice over their own voice, and speaking on an unnatural way, like whispering, can damage the interpreter’s work tools: his vocal chords. Most speakers may need a few reminders during the session, but they will immediately remember and react accordingly. Finally, a professional interpreter should always discuss Plan B with the event organizers, agency when applicable, and technical team. There should always be a backup system for everything that needs to be used during an event.
FOUR. When the speaker taps on the microphone or says “hello” directly into the mike. The vocal chords are an essential tool to the interpreter, so is his hearing. Throughout our career, every once in a while we are going to encounter speakers that identify themselves with rock stars and want to do a sound check like Keith Richards: They will turn on their microphone, and they will tap on it immediately after. Then again, some of them will just take the microphone next to their mouth, and here I include those who grab their lapel and pull the clipped mike towards their face, and say, in what they consider a very cool way, something like: “yessss!!!” or “testing…testing” or something else they saw in a concert sometime ago. All of these individuals feel great after they do this testing of the equipment. They think they looked cool, professional, and self-confident. Everybody else in the room agree with them; typically, some people in the audience will give them the thumbs up after they perform this sound check, others will simply smile; no one will think it is wrong. No one but the interpreters in the booth who are wearing headphones and have already adjusted the sound levels to what they need, in order to hear the speaker over their own voices. The result is awful and extremely painful. In general, interpreters hearing is very sharp because they are trained to listen and detect any word, any sound that comes from the speaker’s mouth. Imagine the combination of a very acute sense of hearing, a sound system (by the way, already checked by the technicians and adjusted to the taste and needs of that particular interpreter) already at the required level for the interpreter to deliver his rendition, and a person either furiously tapping on the mike, or doing a sound check that would make Bruce Springsteen proud. This is a practice that needs to be eradicated: Zero tolerance. The best way to address this issue and keep it from happening is to simply ask the sound engineer to let the speaker know that the equipment has been tested and that he does not need to test it again. This will hopefully give one of the interpreters enough time to leave the booth and explain to the presenter that there is very sensitive equipment in the booth, that the interpreters will be wearing headsets throughout the presentation, and that any tapping on the microphone, coughing into the mike, ruffling of clothes in case of a lapel microphone, or talk directly into the mike, will affect the interpreters directly; it is important to convey the potential consequences of doing any of this things, such as having an interpreter temporarily incapacitated from doing their job, or a very scary permanent hearing injury which would leave the interpreter without a way to make a living. Of course, an even better method would be to have the agency, event organizer, or sound technician speak to the presenter ahead of time, and even provide some written guide to public speaking that includes a chapter on working with the interpreter in the booth. Many reputable agencies and organizations, as well as most professional seasoned speakers, know of this potential problem, and they avoid this bad habits, but we as interpreters must remain alert in case a speaker slipped through the cracks. Unfortunately, this still leaves us with the occasional banger: the speaker who every now and then, in the middle of the speech will tap into the microphone to “make sure it is working.” This is the worst possible scenario. Some colleagues may disagree, but to me the pain is so sharp when they tap into the microphone, and the risk of losing my hearing is so high, that I truly have zero tolerance for this behavior. If this happens during the presentation and I have a way to communicate with the speaker from the dashboard in the booth, I will immediately do so; if I do not have this option, then I will ask the technician to please go to the stage immediately and ask the speaker to stop. Next, as soon as there is a break, I go straight to the speaker and let him know what happened, acting in a professional manner, I show him that I disliked what he did, and I try to get a commitment that he will pay more attention to what he is doing with the microphone. There have been many instances when I have screamed in pain when a speaker taps into the mike, and the audience has heard it in their headsets. There is nothing in the book of ethics or professional conduct that says that the interpreter must endure pain inflicted by the speaker’s conduct, and I will have zero tolerance for the rest of my career.
FIVE. When the speaker slows down to a crawl. There are some very experienced presenters who have been speaking in public for years, they are well-known and popular; the only problem we have with them in the booth is that despite their long careers, they have never or rarely worked with a foreign language audience. They are not used to the interpreter. Now, these speakers are seasoned and they know what needs to happen to keep their audience’s attention and to drive their message; they know it so well that they come up with “homemade” solutions in order to have a successful presentation before a foreign language audience. The most common change to their public speaking habits is on the speed they use to deliver their message. They slow down to a crawl so that “the interpreters can keep up with the presentation.” Of course, all simultaneous interpreters know that this delivery does more harm than good. The speakers need to realize that their message needs to sound natural to keep the audience engaged, and as long as they speak slowly in the source language, the interpreters will inevitably end up speaking slower in the target language as well. The first thing that needs to happen when this situation arises is to immediately let the speaker know that he needs to speak normally, that he does not need to worry about the booth; that the interpreters are trained professionals who do this for living and they will be fine, in fact much better, if he speaks at a normal, natural speed. This can be accomplished through a direct communication such as a note or a brief message through the technician or one of the interpreters; Many times this is accomplished by signaling the speaker that he needs to speak faster. There are universal signs that almost everybody understands for this. Of course, the way to avoid this type of situation is to educate the speaker ahead of time. I believe that in this situation, when you have a speaker who does not usually work with a foreign language audience, it is the duty of the interpreter to let him know some basic rules and principles about working with an interpreter. One of these principles is precisely to ask the speaker to speak at a normal speed and forget about the interpreter. The presenter should let the interpreters do the worrying; that is part of their job, and they know how to do it.
These are the first five of the ten worst things a speaker can do to an interpreter. I will share the rest of my list in a few weeks. In the meantime, I invite you all to tell us some of your “ten worst” or to opine on any of my first five.
August 14, 2014 § 30 Comments
In the past we have discussed the human relations of the interpreter on a professional level; this time I want to share with you an experience that I had quite some time ago with another colleague. It involves professional jealousy and perhaps envy. I decided to share this story because I truly believe it is important, as it goes beyond the simple emotional reaction we all have gone through when we do not get an assignment and we think we are better than those who ultimately got it. Sometimes I do not like it when I see an assignment go to somebody else, and sometimes I love it when I am not selected for a job because of the subject matter, the dates of the event, the location, or even the colleagues in the booth. Just like everybody else, I have many flaws as a person, but perhaps due to my self-confidence, professional jealousy or envy has never been one of them. This case goes beyond that.
Long ago I had a good friend and colleague. We used to work together very often. We were comfortable working as a team and everybody thought we did a very good job. For a long time we shared all kinds of assignments. Even when we were not hired as a team, the one who was hired would immediately request the other one in the booth. Then life happened; we continued to work together but less frequently than before. Each followed a different professional path.
Years later, after quite some time of not working together, we found ourselves sharing the booth once again. I thought it would be like old times. I was wrong. From the moment I saw my long-time colleague I sensed something was different. My friend seemed distant and guarded. I dismissed the feeling and we talked for a few minutes before the assignment; we were catching up after all these years. During a break, the lady from the agency that hired us came over to greet us. We both got out of the booth and talked to this person. Apparently she had worked with my friend a lot more than with me. They spoke of old clients and trips for assignments abroad, and about how much she admired the work done in the past. My colleague just bragged about these assignments and the difficulties they had to overcome to do a good job. Apparently, my long-lost friend had turned into a self-centered individual who loved adulation. Of course this is nothing unusual in the interpreting world, but it surprised me; that personality trait had not been there in the past. At one point, the agency representative turned to me and asked if I was happy to be working with such an excellent and famous interpreter as my friend; I said that I was delighted indeed. That was it. We went back to the booth and worked the rest of the day.
That evening, as we were leaving the venue, we ran into the agency lady once again. This time she addressed me directly and asked about my career. I told her of the great opportunities I had in the past, and I shared some of the events and clients I had worked for. She seemed very pleased and also a bit surprised. She told me she had no idea of what I had done in the past, and that she was very impressed. She had barely pronounced these words when my colleague injected himself into the conversation and quickly changed the subject so that he was again the center of attention.
The following day during a coffee break one of the speakers, who was about to present after the break, recognized my colleague and approached us. He greeted my friend very warmly, and he introduced me to the speaker as his colleague in the booth. The speaker turned back to my friend and told him that he sure was glad to have him as his interpreter, and commended him for having a “new interpreter helping him” in the booth. My friend smiled and replied that I was a good “sidekick” just like the ones he had worked with in the past. The speaker then mentioned a couple of names I recognized as other interpreters who I consider pretty mediocre. Needless to say, I did not enjoy the comparison, but I kept my mouth shut. My colleague seemed to like my restrained reaction.
That day during the lunch break, I went to the venue’s restaurant where I found my colleague surrounded by a crowd and telling them some war stories, explaining how pure talent carried him to the top of the profession. That is when he saw me and called me to his side. “This is a pretty good guy, and knows exactly how to support me so we can do a great job” I was not thrilled, but still calm to that point. Then he added: “It’s like the Lone Ranger and Tonto, like the Green Hornet and Kato.” Unable to keep quiet any longer, I spoke and said in a low calm voice that I was nothing like those characters, and shared some of my professional experience with the crowd. I should have acted more professionally but I just could not remain silent any longer. My friend did not like it, but constantly putting your booth colleague down to boost your personal reputation gets old very quickly. After lunch, my colleague turned to me and with a big smile told me that it was wrong to mention my credentials to a client that was not mine. I replied that I did not appreciated being called a “sidekick”, and that I was merely telling them who I was, no lies, just the facts. Things got more complicated towards the end of the week when the agency lady told me in front of my friend that she had googled me and had read some of my work on line. She even said, that she was very happy to have me on board. I thanked her, and told her that she now had an excellent team of two very seasoned interpreters. She agreed.
A few months later, working together for another event organizer, I was recognized by a foreign dignitary who has known me for a long time. Apparently this person recognized my voice, looked for the booth, and saw me there. She came all the way to the booth to say hello to me. I introduced her to my colleague, but I could see that he did not like it at all. Since that time, I have learned that my colleague has made unflattering comments about my work, and that when asked about me for a possible assignment he has proposed other interpreters instead. I also heard from other colleagues who he has also discarded from the booth because of their (great) resume. Although I do not particularly enjoy working with this person anymore, I have never done that. Some colleagues from his home town who work with him all the time have told me that they believe that he is jealous of my career and the career of some other very accomplished colleagues; that he dislikes to work with someone as experienced, or more experienced than him. Apparently, he likes to work with people he can impress with his stories.
Since that time, we have worked together when the agency or event organizer retains us separately. I have paid special attention to the bidding process of all big events that interest me so that I don’t miss any of them even if this person leaves my name out of any proposed team, and I have talked to the major agencies and all my direct clients so that they know that I am available for assignments. I will protect my business as you should when facing a similar situation. We have not requested the other one in the booth anymore. I am a professional and I will work with this individual if needed, but I will never understand the motivation behind the actions of this Othello of the interpreting world. Finally, I would like to disclose that, for legal reasons, the individual this post refers to is a fictitious character; he is a composite of many different colleagues I have encountered during my practice who have this professional flaw. The episodes described in the article have been modified and compounded, but they are real. The characters are not. With this in mind, and without exposing yourselves to any liability, I invite you to share with us your experiences with jealous interpreters.
August 5, 2014 § 7 Comments
During my professional career I have noticed how the interpreters of Indigenous Languages are often treated differently and separately from the rest of us. Whether it is their service fees, labor conditions, or even the way they are addressed by the client, I am often left with this aftertaste that I dislike. I am sure many of you have observed and felt the same way at one time or another. Although this is a universal problem that afflicts interpreters all over the world, I will concentrate on the indigenous languages spoken in the Americas: From Alaska to Patagonia.
I believe that the main reason, and often unconsciously motivated, why Indigenous Languages interpreters are perceived as different, perhaps even less professional than the rest of us, or even as belonging to a “not-so-important” language, is pure ignorance; a complete lack of cultural knowledge of the way society functions in many places around the world, not being familiar with world history, and the oversight of how these two elements should be combined in order to acquire the appreciation for these languages that is so much needed. Let me explain:
First the social aspect: For centuries, Mexicans, Central Americans and South Americans have lived in a world where many speak Spanish, Dutch or Portuguese; many speak a native language with no fluency in the European predominant language, and a minority has been able to reconcile and master the use of both: a European language and one or more Indigenous Languages. It has been part of the Latin American culture to have a household where the family speaks Spanish (it could be Portuguese or some other European language, but to save some time, on this blog I will refer to Spanish and it will mean all European languages spoken in the Americas) and the domestic help speak Náhuatl, or Quiché, or Zapotec, or perhaps Quechua. Nobody living in Latin America would be shocked to hear people within their own household speaking a language they do not understand. That is how it has been for centuries. It is also part of Latin American reality that many of these people stay in the shadows, relegated to a second tier; not because of their intelligence, not due to their work ethic, but because they have been systematically denied access to knowledge and opportunity for the simple fact that they do not speak Spanish fluently. This problem has generated social unrest from the moment the conquistadors landed in the so-called new world, and it has finally caught the attention of government officials, society, and the media, causing changes in the legislation, and in the way society opens its doors to these segment of their citizenry.
Because of modern immigration trends, the problem also exists in the United States where many of these indigenous groups have an important physical presence. Once in the United States, they face some of the same obstacles that their fellow Spanish-speaking citizens must deal with; among them: their lack of English language skills. Fortunately for their Spanish-speaking fellow countrymen, there are many more instances where they will find a Spanish interpreter who will assist them in courts, hospitals, churches, public schools, and even stores and restaurants. Unfortunately for those Latin American citizens who do not speak Spanish, or even if they do, their command of the language is far from being fluent, there are very few linguistic resources to assist them, and in many cases, depending on their geographic location or the language they speak, there are none. As a consequence, service providers are often frustrated before the reality that finding a Spanish interpreter will not solve their problem, because of the (for them) hard-to believe reality that these individuals, despite being citizens from a Spanish-speaking country, have a different native language and do not know Spanish. The result: We have three segments of the population at odds who do not talk to each other, and for that reason they are incapable of understanding the new reality in their hometowns and communities: (1) The Spanish speaker immigrant who is used to Indigenous Languages speakers because he lived with them, side by side, back in their common home country; he knows of their linguistic limitations in Spanish, and he also knows that they are proud hard-working people who speak centuries-old languages, and not ignorant second-class citizens who do not speak Spanish. (2) The American who speaks English and no other language, and sometimes even the bilingual English-Spanish Latino who was born in the U.S. to Latin American parents but ignores this part of his parents’ homeland’s social culture. (3) The Indigenous Language speaker who usually comes from a poor community, and is an honest, hard-working, decent individual who grew up in an Indigenous culture within a Spanish-speaking country, and had very little or no contact with Spanish speakers. If these three segments of the population were to sit down and talk to each other, they would understand their different realities and work out common solutions without putting another group down because of cultural ignorance. Once we have established this common ground, it is important to learn who these Indigenous groups and nations really are. Because language is a very important part of who we are, this will get them to where they should be: An even field of opportunity.
First we need to promote what these Indigenous languages really are. We need to unveil them so that they go from “exotic” and “mysterious” to simply a “foreign language.” The best way to do it is to let history speak. Many people do not know, or forgot, that one of the greatest mythologies about creation is called the Popol Vuh, that it comes from the Mayan Post-classic K’iché kingdom in Guatemala, and that just like the Chilam Balam, it was written in K’iché (Mayan).
But K’iché was not just a language of mythology writers and historians, it was the language of scientists. The Mayan civilization knew and used the zero before many other civilizations. They were great mathematicians and astronomers, and they did it all in K’iché (Mayan). If science is not your cup of tea, we can then talk about the Lord of Texcoco: Nezahualcóyotl, one of the greatest poets in history, whose famous “Flower Songs” were composed in Náhuatl. He turned his Acolhua nation into what historian Lorenzo Boturini Bernaducci called “The Athens of the Western World” where the “tlamatini,” poets, musicians, sculptors, philosophers, and others gathered to create and learn. And of course, we have to mention Malintzin or Doña Marina, the first Spanish interpreter in the Americas, who was instrumental in Hernán Cortés’ conquest of Mexico, and Felipillo, Pizarro’s Quechua interpreter (I have written about both, Malintzin and Felipillo on separate posts that you can access in this blog) We cannot forget that a Native-Mexican, who spoke Zapotec as his first language at home, grew up to lead and defend his country and became universally known as Benito Juárez. Finally, if we want to bring this to a more contemporary setting, we need to remember that a big part of the reason why the United States and its allies won World War II in the Pacific was because of the Navajo code talkers; a group of military interpreters and translators who interpreted and translated military communications from English into Navajo and vice versa in order to avoid Japanese detection. All of these examples show Indigenous people doing extraordinary things using Indigenous Languages. You see, these are not second-class languages, they are first class languages that have been abandoned to a certain degree, and for that reason, they have not received the acknowledgement they deserve in the pantheon of languages.
If interpretation agencies, event-organizers, government officials, and the rest of the interpreter and translator community understand what these languages really are, and if they see that the main reason why those who presently speak these languages are not using them for world trade, advertisement, modern science, or any other mainstream use of language, is because they have been denied access to opportunity by the mere fact of what they speak, then they would value and treat them both: the interpreter and the Indigenous Language as their equal. It will be then that all of our colleagues will be welcomed to the great community of interpreters and translators. From that point on, we will all realize that our job is the same and we will all make sure that these colleagues are treated the same way all other spoken language and sign language interpreters are treated. I invite you to share with us other stories of this linguistic/cultural coexistence back in your home countries, or if you prefer, to tell us about another historic character who emphasizes the importance of Indigenous Languages.